What are some basic introductions to Air China s call center?

At present, the number of Air China call center personnel is 1,248, and the number of people in the call center can be 420 at the same time. The peak call volume reached 10,000 in December last year, and the average daily call volume value in January this year was 50,000. There are more than 10 kinds of shifts in the call center every day, and the customer service staff work in steps according to the call value, so as to achieve 24-hour on-the-job.

In the call center, the management of each team will monitor the business situation of the skill group in real time, and the number of passengers waiting for each line will be displayed on the big screen, and once it is found which line has more waiting passengers, the customer service staff will be immediately adjusted to provide support. At present, a new function has been added, when passengers dial 95583**, if the waiting time exceeds 1 minute, the system will automatically prompt the approximate waiting time, and passengers can decide whether to continue waiting.

Isn't the call center just the one that picks up **?

But you need to know Air China and its flight information very well, and you need to know some of the less commonly used place names, **, routes, etc.

Timetable, ahhh

As the second largest call center of Air China in China, it is mainly responsible for the inquiry of ticket information in major cities in China, booking, rebooking, endorsement and refund"cccs"A professional call operator for call contact centers.

If it's an agent, it won't be complicated, and it doesn't matter if you don't have industry knowledge. It's normal for newbies to know nothing. Reflect your qualities on it.

Hello, I'm going to an interview soon. What did you do in your first exam? Is this one good?

Depending on what position you are interviewing for, you should generally prepare Mandarin, instrumentation, basic knowledge of aviation, and related etiquette, and the interview will do some simple tests mainly to see your personality, how to deal with emergencies, loyalty to the company or work, and some tests will appear repeatedly, depending on whether your answers are consistent. If you are not engaged in English, the major is not very strict, and you can communicate simply! Relax and good luck!

At present, some of Air China's call center projects have been contracted to third parties, and the treatment is definitely not as good as working at the airport.

Brother, it's good to be able to get this job now, cherish it, work well, you know that there are too many people who are unemployed right now.