Why can t I enter my Tenpay password?

If you cannot enter the password, the ** that appears "" means that you do not have the password security control installed, and you need to install the Tenpay password security control to enter the password to log in. Frequently Asked Questions about Installing Digital Certificates 1) Requirements for browsers: Please use IE or IE as the core browser; Do not intercept the activx control.

2) When applying, you need to correctly fill in the ID number and password protection questions bound to your Tenpay. 3) When applying, you also need to fill in your message notification phone correctly. If you have not activated the SMS notification service, you will be guided to fill in a new mobile phone, and after the application is successful, Tenpay will bind the mobile phone to your free SMS notification mobile phone by default.

4) Why do I need to fill in the address for the certificate when applying? It is recommended that you enter the exact location of the secondary certificate so that you can clearly distinguish between the certificate management and the certificate destruction in the future. (Example:.)

Office 1, sister's house, Internet café in the West District, etc.) 5) When applying for a certificate, must the scanned copy of the ID card be uploaded? It is not necessary to upload, this option is optional. However, Tenpay recommends that you upload a scanned copy of your real ID card.

Benefits after uploading: When your bound mobile phone is lost and the original number cannot receive SMS, you can quickly change the mobile phone number by uploading the same scanned copy of your ID, which greatly shortens the review time and saves time and effort.

It's your control that doesn't**,There's an internet option in the tool you click IE.,There's a security in it.,You default to the network setting level inside.,Then refresh the page.,You can**install.。 Then you will be able to enter your password.

Refresh after installing the empty parts.

Trouble, thanks!

If you forget your Tenpay payment password, you can retrieve it through a secure email address or through an appeal.

Email Retrieval: Log in to Tenpay--- My Tenpay--- Account Settings --- retrieve your payment password.

Appeal Recovery: After logging in to Tenpay, click "Appeal" in the upper right corner of the Tenpay account name - Appeal to retrieve the payment password.

How do I retrieve my payment password?

Important note: If you have forgotten the ID number at the time of registration or the ID number is filled in randomly, please fill in the complaint form through the appeal in the upper right corner of the homepage, and then retrieve the payment password through special channels after the appeal fails!

Usual retrieval method: on the Tenpay website.

Top right corner"Grievances"--Appeal Form for Retrieving Payment Password".Then fill it out. Mainly for users who register with their own ID number.

Note: Several conditions must be met at the same time to retrieve the payment password in a special way

a. There is a record of submitting a statement form for retrieving the payment password within the last month.

b. Provide screenshots of scanned copies of ID cards and bank cards.

c. Provide a screenshot of the recharge voucher.

The above three conditions must be met at the same time in order to retrieve the payment password through special channels.

1.If the account has no balance or the balance is less than or equal to RMB, there is no financial payment coupon, and there are no outstanding transactions, you can apply for cancellation and re-registration. Log out now

2.There is a balance in the account:

1) For the money coming in through the transfer (instant arrival) transaction, the user can provide the IP of the transaction and the scanned copy of the ID card to retrieve the password for special processing.

Note: The IP must be the IP of the network that operates the transfer transaction, which can be passed.

Inquiry) Remarks:

If the transfer was made to your account, please provide the IP address of the transfer and the IP address where you accepted the transaction

If you are operating on the same computer, you only need to provide an IP address to operate the transaction.

2) For the money that comes in through the online banking recharge transaction, the user needs to provide a scanned copy of the ID card, a scanned copy of the recharge bank card, and a screenshot of the online banking recharge record (including the order number, time, and amount) to retrieve the payment password for special processing.

3) With the money coming in through the Paipai transaction, the user can provide the early Paipai registration information to verify the password retrieved.

4) The funds are obtained by recharging by NetPay, please provide a scanned copy of your NetPay card, the corresponding recharge Tenpay order number, a secure email address and explain whether the password protection information is cleared, so that we can submit it for verification for you.

5) For the money recharged by the Internet café, please provide a scanned copy of the Internet café recharge voucher.

6) The funds are recharged through the door-to-door service, and the account needs to be frozen for 14 days, and no other user can complain about the account within 14 days, and the courier number can be provided to apply for special recovery.

7) To recharge funds to Tenpay through Guangzhou UnionPay channels (including Guangdong Development Bank, China Post, etc.), you do not need to take a screenshot of the user's order, please provide a scanned copy of your ID card and bank card.

8) If the funds are refunded due to B2C transactions and the amount is returned to Tenpay, and the user cannot retrieve the payment password, there is no need to wait for 7 days, and the payment password can be retrieved directly according to the above process.

If you have forgotten your Tenpay password, you can retrieve it through the following methods, and if you have no money, you can cancel it and re-register.

Method 1: Password RecoveryWhen your Tenpay payment password is lost, if your Tenpay payment password is lost, please reset the password through the password protection question.

Method 2: If you don't remember the password protection or have not filled in the password protection, but the bound mobile phone number can receive SMS normally, you can retrieve the payment password by receiving the SMS verification code.

Method 3: Appeal RecoveryIf you don't remember the password protection or have not filled in the password protection, but remember the ID number filled in at that time, you can fill in the Appeal Form to retrieve the payment password. Method 4:

Special Appeal RecoveryIf your mobile phone fails to retrieve the payment password, and the submission of the payment password recovery appeal form also fails, but there are still funds in the account, please don't worry, you can also retrieve the payment password in a special way.

The unregistered Tenpay payment password is the same as the QQ password.

If you have registered but you don't know it, you have basically been registered maliciously.

Find customer service to retrieve the payment password.

The key is whether you have successfully recharged Tenpay! Does Tenpay have any balance?

Tenpay payment password is a password that users must fill in when registering, for the sake of security, there is no default password, which is required when it comes to account security and fund changes. This password is required for purchase payment, transfer, cash withdrawal, important business changes, and confirmation of receipt after purchasing items through online banking. This password is very important, it is recommended to set the user's payment password to be different from the QQ password, and keep it properly to ensure the security of the transaction.

If you forget your Tenpay password, you can retrieve it through Tenpay's password protection questions, bound mobile phones, ID cards, etc., if you forget all the above information, if you have money in it, you can also retrieve the payment password through a special appeal, and if you don't have money, you can cancel Tenpay and then re-register for use.

Hello! If you have deposited funds from your Tenpay account via online banking, please click here.

Enter the customer service center, select "Tenpay Appeal" as the question type, and upload and submit the following information through "Submit Question": 1. Scanned copy of recharge bank card; 2. Scanned copy of the ID card of the bank card issuer; 3. Screenshot of the record of online banking recharge to Tenpay (including order number, time, and amount) If you are not sure about the specific steps to submit information, you can ask me.

I don't understand, because it's not normal. See if the balance of your bank card and the balance of Alipay are correct.