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Customer: I'm too fat...
You: It's okay, and besides, the woman feels a little fleshy, haha, this dress won't tighten the meat, and it's not too loose and shapeless...
Customer: I have thick legs...
You: It doesn't matter, this skirt length can cover it... These pants are small trumpets that look good for legs. . . These baggy pants look flowy...
Customer: Do I look good in this?
You: It's not bad, but this style and your temperament are a little uncomfortable, this is more lively, you belong to the dignified type, look at this, the style belongs to the lively type, the color is generous and steady, and the shortcomings of each other are highlighted. . .
You pick out more words that describe women, write them in a notebook, and when you memorize them, you will naturally use them.
Now that people's living standards have improved and they have more knowledge, they can't treat people as fools and buy back inappropriate clothes, and they won't come next time. Try to help her choose clothes that can cover her shortcomings, of course, if she doesn't know her shortcomings, just remind her to do it.
The important thing is to pay attention to the dress of passers-by, don't pay too much attention to the normal figure, there are many chubby women who dress quite tastefully, you remember the style of clothing they wear, or when appropriate, they will come to mind to help others. These should not be difficult, because women naturally love to look at clothes, and they won't feel tired!
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The fat ones are plump and blessed, and the clothes are thin and uneven.
Slimmer, slim, natural clothes rack, wear like a model.
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When introducing your clothes to customers, if you want customers to be satisfied, a good clothing guide must do itSpeak, speak, listen and seeThese four aspects, the specific content is as follows:
Able to speak
1) When facing customers, be able to sell the selling points of the clothing one by one;
2) In the face of customers' questions, be flexible and free, and will not be easily asked by customers;
3) The words are clear, the tone is relaxed, the introduction is not contradictory, and the person is good at self-justification;
4) I can bring up the atmosphere of the scene.
Would say
It will be said that it is to guide the purchaser to speak to the customer's heart. Shopping guides should understand the psychology of consumers and tell the real needs of consumers. Say what should be said, don't say what shouldn't be said.
Will listen
It means that the shopping guide should understand the voice of the customer and grasp the needs of the customer. A shopping guide who can speak well and speak well may not be easily recognized by customers; On the contrary, it is easy to win the recognition of customers, because customers feel that such shopping guides are honest and trustworthy and worthy of interaction. Customers don't want to do business with a very shrewd person, so he will always be on guard to avoid being fooled.
Therefore, the shopping guide should remember to be able to speak and listen, so that your introduction will be more targeted. There is a very vivid saying: God gave us two ears and a mouth, so that we can listen more and talk less.
Will see
"See" means to observe words and colors, and observe the needs of customers from the details. It depends on the customer's financial ability, what they want to buy, and when they will buy.
The shopper must be able to identify the needs and desires of the customer, otherwise the product will not sell. In addition to listening carefully to what customers have to say and analyzing their intentions, shopping guides should also be able to understand their non-verbal behaviors. A customer's eyes, gestures, tone of voice, expressions, and overall appearance can reveal what they are thinking to a great extent.
Notes:
1. In addition, when the customer counteroffers, the attitude should be sincere, it is best not to make an expression of contempt or contempt, which will make the customer angry, and do not directly refute the other party, but listen to the customer before answering.
2. Regardless of whether the final transaction is made, we must not work against the customer, even if we can't make a deal, we can't sell clothes, but from another perspective, we can sell our own services, that is, use our sincerity to impress customers, because some transactions are because customers are moved by the sincerity of the salesman and reach a deal.
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First of all, the voice should be gentle, don't be too irritable, be patient with customers, and then when customers look at a piece of clothing, you have to talk about the benefits of this dress, and then say that this dress is very suitable for you to wear, and then say why, for example, it doesn't look fat or something, if the customer complains that the price is too expensive, just say that this dress is the most ** here, of course, a little expensive or something. If you think it is good, please adopt it, thank you.
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As a sales 1, the first thing is to understand their own products, have confidence in their own products, and feel like them, 2, that is, the upstairs voice, sweetness is one thing, the most important thing is to grasp the priority of the voice, in the first few seconds of speaking, observe the customer's dress to speak, speak seriously, sincerely, so that the customer can feel that you are telling the truth, 3, that is, do not appear to be very inexperienced in the action, to steady, relaxed and natural state to communicate with customers.
4. There are still a lot of people who have learned in this sales industry, let's work together
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