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Landlord, with all due respect, if I were a customer, I wouldn't be in a good mood.
I think if I were that customer, I would think that your speech would feel too stiff, for example, if I asked how long the car clothes last, and as soon as I asked you a question, you came up and said that you couldn't, and you didn't try to explain my doubts, as if I was embarrassed by you, and I would feel in a bad mood.
The second question is yours, I don't think I can accept it even more. It's okay if you want to give examples, but you have to at least have a step-by-step process, come up and ask someone or something, and ask me if I can guarantee it, it really feels too blunt.
I think that when a customer asks the first question, if you directly answer the next question, our products are generally okay for a few years of normal use, which is more conducive to the conversation.
All in all, I think as a consumer, it's normal for me to have any doubts about your products, because people have the psychology of wanting to buy good quality and cheap things. If the above conversation is all of yours, I don't think the customer is asking any over-the-top questions, but I feel like you're leading the conversation further and further because of you.
I think you can think about how you would feel when you were shopping on your own by communicating with others, and then look at this conversation, do you think you would be willing to do this business if you were that customer?
I think if the atmosphere of communication is warm and comfortable, so that even if I am a little dissatisfied with the product, I will largely buy it because the other party's service attitude makes me feel comfortable.
Anger is not good for either the seller or the buyer, and if you can feel the presence of angry emotions in the language, the potential business may be ruined.
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Read more books, the ** house in the book. Especially when it comes to speaking skills.
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Think about the answer he wants, tell him, it's very simple and polite.
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A person's emotional intelligence and speaking level can be improved through the cultivation of the day after tomorrow, and the following are a few suggestions to brighten the spike, I hope it will help you.
1. Read more books. You can read some books about the improvement of emotional intelligence, and there are also some books on sales and some expressive skills, and some people memorize it.
2. Communicate more. Arrange different people, different industries, and different positions to communicate every day, and learn some speech skills and speech logic from their conversations.
3. Practice more. Wake up in the morning and talk to yourself in the mirror, which can develop your language organization skills, which is also a reaction ability of your communication.
4. Think more. Every day, I repeat and digest some of the books I have read, as well as the speech skills and speech logic of the people I have communicated, think more, and turn it into some of my own communication skills.
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This is not difficult, you can learn, communicate more with people who can talk, and you can learn to ,... them by heart
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A person's eloquence and ability to speak, in fact, is whether you pay attention to your own way of speaking, the way you speak. The way of speaking is different, which can reflect the level of a person's ability to speak. In fact, in the final analysis, having a high ability to speak means being able to speak human words, and will take everyone's everything, no matter how big or small, to heart, without fancy tricks, only humility and awe.
Always put yourself at the lowest, use the methods that others like to listen to the most, express your opinions, and say things that are useful to you. Smiling, listening, expressing one's position, and bowing, these four basic actions can basically solve some problems.
1.Smile. The secret of a person with good eloquence lies in his expression.
People with relatively high eloquence skills always have a smile on their faces. When you meet with someone who is not in a good mood, if you keep smiling during the conversation with them, usually the person will smile back, so that the two of you can continue to talk. Many times, we need to mask our opinions, emotions, and unhappiness with a smile.
What does a smile do? Smile is a tool, it is not an emotion, open your mouth and laugh, that is called emotion, where do they use this tool? When you are unhappy, you need to cover it up.
When there are emotional ups and downs, you need to use it to cover up. It is important to remember that a smile is a tool, a magic weapon that people can use to talk.
2.Courtesy. What is Courtesy?
Politeness is a code of conduct that allows people to talk together. It is a way to take the initiative to allow yourself to stipulate yourself in exchange for others to stipulate yourself as well. For example, it is polite not to speak loudly in the library.
Politeness is a form of courtesy. It is polite not to litter. When you see a beautiful flower, it's also polite not to pick it off.
Politeness reflects a person's moral cultivation and attitude towards others, and politeness is also a form of high eloquence.
3.Humility. What is humility?
Humility, which speaks of awe, is a low-key spirit of pursuit, which is often reflected in knowledge. A humble person is not self-righteous because of his knowledge and exaggerated language, and uses his strengths to criticize the shortcomings of others. Understand that there are people outside the world, and there are heavens outside the sky.
There is no one in the world who understands everything, knows everything, and there is no end to learning. Therefore, when dealing with people, we should learn from others modestly, and the so-called threesome must have my teacher, which can be well reflected in this sentence. In addition, humility, to be bold to admit, do not understand to ask, humble and bold to learn from others, learn more from others' strengths, not to be in the limelight, so as to understand the truth, without such an attitude, without such a good learning ability, there will be no high ability to speak.
Humility is not only a virtue, but also a wisdom.
Therefore, if you want to improve your speaking ability, eloquence ability, talk more and practice more, it is just a way, facial expression, attitude, knowledge and wisdom, you can improve yourself, it depends on whether you can go the right way and take a path that belongs to you.
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For example, if you have someone next to you who writes an essay that is quite eye-catching, and then you lean over and "your essay is really good", the other party will definitely humbly and perfunctorily say, "No, no". But if you praise her for her good writing, you also mention her strengths in other aspects.
The other party will think that you are more sincere, because everyone will say what you praise people, but if you praise the advantages that are visible to the naked eye, the other party will not be impressed. Another way is to praise indirectly: if you praise others directly, they may think that you are sleek and not sincere enough, but if you change it
Yesterday, I listened to someone who said that you wrote a good article", so that others will be more acceptable. It is very important to learn to praise in the workplace, maybe you don't want to go against your will, so you use this method to indirectly praise the pure beauty of others. 2.
Learning to euphemistically say words of rejection is a particularly painful thing for thin-skinned honest people, so they often suffer some losses that do not know how to refuse. It's important to learn to say no at work, otherwise others may take advantage of your weaknesses and bully you. If you don't say no outright, try to say no in a roundabout way
For example, if someone asks you to help make a ** or organize a document, you know that these jobs are simple but complicated, and you don't want to help him do coolies, then you have to show all the work you have now, and then politely refuse him. When someone asks you to borrow money, if you don't want to, then make an excuse to say that your money has been used in **, which is better than not knowing how to refuse and then being owed money. 3.
Learn to say humorous things oftenGenerally speaking, the topic that you and your friends often talk about is nothing more than sharing something happy with each other and then making fun of each other. Humorous people are also popular in the workplace, and if we ask a girl what kind of boys she likes, she will usually say that she is humorous. But be careful here, you have to pay attention to proportion, I have seen a lot of people, often make jokes about their colleagues and then think they are funny.
As everyone knows, this is himself laughing at himself, but others think that he is joking and has no sense of proportion. Cultivate your own humor method: The most common method I use is self-deprecation, making my own jokes, and I will not suffer; Build your own library of jokes:
When you usually read some new information, record some interesting things. 4.Learning to pause and argue will only exacerbate the conflict, but will not solve the actual problem.
So when you're arguing with a colleague, learn this technique: pause and speak. Usually an argument is because someone else doesn't finish their point of view and is interrupted by another person, and then you and I start arguing one by one.
It is the best choice to come up with evidence to resolve disputes, people with high emotional intelligence will not impose their own views on others, they can also resolve other people's views, and do not collide with other people's emotions, so as to cause fewer disputes.
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