How long does it take for Tmall to process refunds? 10

There are two ways to get a refund: one is to not like the product and ask for a direct return; The second is because of the quality of the product or other reasons that are not the customer, you can directly request a refund without return. Choose one of them according to your needs.

If you choose to request a refund. After entering the page, fill in the reason for the refund, the refund description and upload the refund voucher (Want Want chat history, or your things do not match the real thing or quality problems** can be used as vouchers). Submit a refund request. After the application is successful, the system will prompt you accordingly.

The seller has 5 days to approve and reject your refund request, and if the seller agrees to the return agreement, the seller's return address will appear on the page, and you can return the product according to this address. After returning the item, go to the refund page and "fill in the return information".

Select the courier you want to return and fill in the tracking number. If there is no courier company for your return in the drop-down menu, please select other to fill in (you can also choose **Logistics to return, and the logistics company will receive the goods directly after receiving the system information).

Confirm whether the information below is accurate, and click "Submit Return Information" after it is accurate. The seller has 10 days to confirm, and if the overdue seller does not deal with it, the system will automatically refund you. (During this period, you can ask Tmall customer service to intervene at any time).

If you request a return. There may be a situation where the seller does not agree, and you can ask customer service to intervene in the investigation.

Of course, if you are a Tmall T member, you will sometimes enjoy the treatment of Tmall advance payment refunds to your account immediately.

If you don't request a refund, it will be automatically confirmed, and if you request a refund, the refund will be sent to you in advance.

There is no specific time limit for buyers who buy something on Tmall to apply for a refund, and they can apply for a refund at any time according to their own receipt time and the condition of the goods, and the transaction order status is "Buyer Paid" or "Seller Shipped".

Once the buyer confirms that the receipt transaction is successful, the system will automatically close the refund portal and cannot apply for a refund. If you have reached an agreement with the seller to refund the money, you can refund it by "transferring it to your Alipay account". Within 15 days after the transaction is successful, if you find that the product has quality problems or cannot be used normally, you can initiate the "after-sales guarantee service" during the use of the product.

1. The seller clicks"Confirm"After the button agrees to the refund, the refund will usually be returned to the Alipay account immediately.

2. Tmall transactions are guaranteed by the third payer of Alipay on the chain width, because when the buyer buys something, the money is on the third-party platform, and after the buyer applies for a refund successfully, because the Tmall third-party payment platform needs time to confirm, it will take about 1 to 3 working days before the buyer's payment will be refunded to the Alipay account.

Refund process in case the seller does not ship the goods:

1. In the top bar of the home page, enter My Tianbian Hu Fangcat, click on the goods to be shipped, find the goods to be refunded, and click on the refund and return on the page

2. After entering the page, fill in the reason for the refund, the refund description, etc

3. Submit a refund application, which is relatively simple in this case.

Refund and return process for goods that have been shipped but have not been confirmed to have received the goods:

1. Find my Tmall in the top bar of the home page, click on the goods to be received, find the goods you want to refund, and click the refund button on the page of order details

2. Click the refund button, enter the page and fill in the refund type, refund reason, refund amount and refund description, and upload the refund voucher

4. The seller has 5 days to agree and reject your refund application, if the seller agrees to the return agreement, the seller's return address will appear on the page, and you can return the fiber according to this address

5. After returning the product, fill in the return information on the refund page

6. Confirm whether the information is accurate, and click to submit the return information after it is accurate.

1. First go to Fengchai to find customer service to ask whether the return includes freight, if it does, you can directly fill in the refund application and count the freight, the specific refund method is as follows, first find Tmall on your mobile phone, click to open.

2. Find mine on the homepage of Tmall, click to open mine.

3. Click All Orders.

4. Find the order you want to return and click Open.

5. Click to apply for after-sales.

6. Click on the red box in the figure below to trace the return and refund of the Yinzhou type.

7. Finally, fill in the reason for the return and the status of the goods and click Submit.

8. Then wait for the system to review and complete the refund.

Hello, if the seller agrees to the refund, it will arrive within 72 hours. Of course, if you have good credit, Tmall may pay you first.

The seller will refund the goods after receiving them, and if they are not returned, you can contact them to call the return. (Praise oh thank you).