How does Haidilao manage waiters?

The most important thing for Haidilao is to follow the principle of moving employees and letting employees move guests, which depends on the pattern of the boss, of course, in this process, some standardized things are appropriately added, such as dynamic information service skills 56 points, etc., so that he can provide high-quality services stably.

56 Tips for Dynamic Information Services:

- Featured service (56 points of service skills).

Featured services. Category.

How to use it. Why you should use it:

Eye cloth. When it rains and fogs are heavy in winter, customers enter the store and are given an eye cloth.

Avoid hot air fogging the eyes of guests and blurring their eyes.

Rubber band. A guest wore his hair and gave a rubber band and said, "Hello, for your convenience, I will give you a rubber band." ”

The weather is too hot, and it is inconvenient for guests to eat with their hair draped.

Bao Dan mobile phone bag.

When the guest's mobile phone is placed on the table, the waiter should take the initiative to take the mobile phone bag and say, "Hello, I'll help you cover the mobile phone to avoid getting oily." ”

Avoid water and oil on guests' mobile phones.

Children and old people deliver steamed eggs.

If there are children and the elderly, they should take out the steamed eggs from the snack room and give them to the children and the elderly.

Because it is softer and for the elderly and children.

Cushion. When the elderly, children, and pregnant women come, take the initiative to pick up the mat at the designated place and put it on the guest.

Our stools are too hard, and the old man can't stand it for too long.

Embis. After the guest ordered the waist piece, the waist flower, the waist piece, put the waist flower, the waist piece on the spoon, and put the spoon on the Enbi shelf.

This is more convenient for the guests and saves the time of the waiter to give the guests a shabu-shabu.

Apron. When a child comes, hang an apron around the guest's neck.

So that oil stains do not drip on the guests.

Froth. After the soup in the pot is boiled, first beat the three fresh and then the spicy, take the bowl in your left hand, take the foam in your right hand, and wipe it a few times on it.

After foaming in this way, it is more hygienic and clean.

Dry spicy dish. Put the spicy noodles, salt, and monosodium glutamate in the correct proportion, mix them out and put them on a plate.

Use a spicy dish to remove the smell of sheep blood.

Bean curd dish. Whenever a guest orders bean curd, each table will be served with 2 copies of the prepared bean curd plate.

This is a way for Sichuan people to eat bean curd, which makes it more flavorful.

Take the initiative to give birthday gifts.

Where there are guests on their birthdays, birthday gifts are given according to different ages and genders, and fruit bowl gifts and longevity noodles are generally given.

Let guests feel an unexpected surprise on their birthdays.

Manicure. When the guests come, one of the people at each table can get a manicure, and there are professionals to provide nail services.

Due to the long waiting time, the pastime allows the guests to have something to entertain while waiting for the seat.

Children's Paradise. There are child attendants who can guide parents to take their children to the amusement park, but don't say, "It's okay, I'll take it for you".

It is mainly convenient for parents to eat, and children disturb their parents to talk about things.

Humans are social animals and are born to seek fairness. Haidilao knows that in order to make employees feel happy, it is not only necessary to provide good material treatment, but also to make people feel fair. Haidilao not only gives these employees at the bottom of society dignity, but also gives them hope.

Almost all of Haidilao's executives are waiters, and these young people are like big children, independently managing hundreds of employees and creating tens of millions of turnover every year. Employees who do not have management skills can also be recognized through hard work, and ordinary employees can only earn a little worse salary than the store manager if they become meritorious employees.

The details are as follows:1. The waiter always has a happy smile when giving free snacks and drinks.

2. Wait an hour or two to become Haidilao.

Standard, diners don't seem to be in a hurry.

3. There is a layer of sponge cushion on the stool, which is comfortable to sit and very user-friendly.

4. If there is no power, you can rent a power bank by yourself, free of charge, 100 yuan deposit.

5. A special place for children to play, eat and educate parents.

7. Through a tablet.

8. Give a couple dish, and interact before sending it, and ask you to guess what kind of dish it is.

9. If men and women dine, there are often small gifts to give, and they are happy to pay and leave.

Haidilao's jobs include front-line, logistics and management, as follows:

The front line is the personnel on the store, and the positions on the store include waiters, door greetings, cashiers, wine, ingredients, serving, fruits, oil dishes, bean curd, serving dishes, dishwashing, technicians, cleaning, warehouse management, and electricians.

Logistics includes food processing, logistics and transportation, decoration maintenance, finance.

The management includes managers, store managers.

First of all, Haidilao's basic salary is very good. And there will be some room for development. Working in Haidilao can be improved through hard work.

Slowly, a lot of people stopped being waiters. By giving everyone room to improve, Haidilao has always maintained its vitality and constantly discovered potential people.

On the other hand, Haidilao has enough food and life. Generally, employees will be arranged to live close to their place of work. This is mainly for the sake of work efficiency, and it is more convenient to go to work because it is closer to home.

In addition, in order to provide employees with a comfortable environment after work, they are also equipped with some necessary household appliances. In this way, employees can get a relaxing environment when they take breaks. And they will be very concerned about the lives of their employees and keep abreast of whether they have difficulties in their lives.

Moreover, Haidilao's welfare is particularly good. For example, in terms of holidays, there is paid annual leave. And it's not too short, with 12 days to go.

In addition, the company will also issue various rewards to outstanding employees. Secondly, the salary of excellent employees will be faster, which makes Haidilao retain a large number of excellent talents. And there will be regular training, so that employees continue to improve, so that the development of the enterprise will always go up.

You don't even have to move your feet to get something. It's their service. Doing this kind of service means that employees have a lot of labor, because there are many people who eat every day, and it takes a lot of labor to achieve a comprehensive and perfect service.

So generally speaking, an ordinary waiter can earn more than 6k a month, and the seniority salary is 40 yuan a month, which is equivalent to a salary increase of 480 yuan a year. If it is exemplary and advanced, a model worker adds tens to hundreds of dollars to the salary of management. And the promotion channel is very smooth, as long as you perform well and work hard.

The promotion and salary increase are also fast, and an aunt who was born in a dishwasher can also be promoted to store manager. In addition, she also provides employees with benefits in terms of food, clothing, housing and transportation, such as paying salaries to the parents of each store manager. One month.

The better their children do, the taller their parents will be. However, in order for employees to truly respect customers and serve customers well, the most important thing is to make employees respect themselves.

Haidilao's employees work harder than the average restaurant employee, but the number of employees who leave is small. Only 100 employees in one region have left their jobs in three years. Haidilao has set up a "dowry" award, which will give 80,000 yuan to the store manager and 200,000 yuan to the regional manager as long as he leaves.

But Haidilao's employees are very good, and there are still shares, and there are shares.

Summary. Hello, the reason why Haidilao is always recruiting waiters is because of the following reasons:

1.Long working hours.

The catering industry has more working hours than other industries, with only four days of leave, and with the services provided by Haidilao, the working hours are often more than 12 hours.

2.There are many work contents, and we should always pay attention to the operation specifications.

The work content of Haidilao is very detailed, and there is actually a very standard process for what each position needs to do.

On this basis, there are still a large number of food safety, hygiene, and service requirements to be implemented, especially for newcomers, who don't know anything and can't remember clearly, if an operation touches 50 points, the store will directly ask people to leave.

Why is Haidilao always recruiting waiters?

Hello, the reason why Haidilao is always recruiting waiters is because of the following reasons:1Long working hoursThe catering industry has more working hours than other industries, with only four days of vacation, and with the services provided by Haidilao, the working hours are often more than 12 hours.

2.There are many work contents, and we should always pay attention to the operation specifications, and the work content of Haidilao is very detailed, and there is actually a very standard process for what needs to be done for each position. On this basis, there are still a large number of food safety, hygiene, and service requirements to be implemented, especially for newcomers, who don't know anything and can't remember clearly, if an operation touches 50 points, the store will directly ask people to leave.

In fact, the work is very tiring and stressful, and the psychological quality is relatively strong.

Haidilao waiter refers toHaidilao hot pot restaurantPersonnel engaged in service work such as customer reception, cleaning, food and beverage preparation. The job responsibilities of Haidilao waiters are:

1. Responsible for receiving customers entering the store, and providing them with warm and thoughtful services according to the number of customers and the requirements for the table;

2. Responsible for preparing the wine, food, tableware and other supplies required for the meal in advance before Haidilao opens, so as to ensure that customers can eat at any time after arriving at the store;

3. Responsible for providing ordering services for guests, and at the same time accepting inquiries from guests and answering questions encountered in the dining process, such as the selection of ingredients, the location of the bathroom, etc.;

4. Responsible for cleaning and maintaining the hygiene of the restaurant, maintaining the good hygiene of the restaurant before customers enter the store, cleaning the table and floor in time after the guests have finished eating, and preparing to welcome the next customer;

5. Responsible for the meticulous maintenance of the tables, chairs, tools, electrical appliances, etc. of the restaurant, so that the various facilities of the restaurant are kept clean and tidy, the functions are intact, and the damaged facilities are repaired or replaced in time.

Summary. Dear, I'm glad to answer for you: Haidilao, as the largest hot pot brand in China, has always been praised for its service.

The top ten service details of Haidilao are as follows:1Free Order Service 2

Teddy Bear 3Birthday Service 4Do Not Disturb5

Children's Services 6Maternity Services 78

Nail service9Holiday Gift 10Dining service.

Dear, I'm glad to answer for you: Haidilao, as the largest hot pot brand in China, has always been praised for its service. The top ten service details of Haidilao are as follows:

1.Free Order Service 2Teddy Bear 3

Birthday Service 4Do Not Disturb5Children's Services 6

Maternity Services 78Nail service9

Holiday Gift 10Dining service.

Clause. 1. Save the à la carte service. Clause.

2. Timely and in-place banquet service. Clause.

3. Provide small plastic bags for mobile phones to protect friends with mobile phones from entering the water, and friends with glasses can also send free lens wiping cloths if needed. Clause.

4. Temporarily act as a babysitter for children.

Haidilao has 86 detailed services, which ones are there? I want this.

Dear, the above are the top ten service details of Haidilao, you can refer to it.

Summary. - 45 years old, male or female, junior high school degree or above;

2. Able to bear hardships and stand hard work, have professionalism, and love the catering industry;

3. The physical condition meets the requirements of the national catering industry standards, no bad habits and records, and no obvious tattoos;

4. Good image and temperament, good language skills, flexible response, and extroverted personality; 3. 9-10 hours of working time per day; 4. Basic salary 1800 + full attendance 200 + wine commission + seniority salary. If the monthly income is more than 2500, 2 days off per month;

5. Annual paid national statutory holidays + free accommodation + daily labor insurance + birthday gifts + holiday goods + five insurances and one housing fund 6. Work content, such as: (1) add water and soup to the guests in time (2) Entertain the guests in time to sit down and assist the guests in ordering (3) Timely look at the size of the gas stove fire (4) Remind the guests not to order too much food to avoid waste.

Requirements for Haidilao Recruitment of Waiters.

45 years old, male or female, junior high school degree or above is cautious; 2. Be able to bear hardships and stand hard work, have professionalism and fighting spirit, and love the catering industry; 3. The physical condition meets the requirements of the national catering industry standards, no bad habits and records, and no obvious tattoos; 4. Good image and temperament, good language skills, flexible response, and extroverted personality; 3. 9-10 hours of working time per day; 4. Basic salary 1800 + full attendance 200 + wine commission + seniority salary. If the monthly income is more than 2500, 2 days off per month; 5. Annual paid national statutory holidays + free accommodation + daily labor insurance + birthday gifts + holiday goods + five insurances and one housing fund 6. Work content, such as: (1) add water and soup to the guests in time (2) Entertain the guests in time to sit down and assist the guests in ordering (3) Timely look at the size of the gas stove fire (4) Remind the guests not to order too much food to avoid waste.

Do you hire temporary workers How much is your monthly salary.

What kind of post is the word of the boy.