What happens when a customer gets into a fight with her daughter?

When the mother and daughter are shopping, there is a conflict and a dispute, as a shopping guide, it is best not to participate in it, so as not to intensify the conflict and transfer it to you It will be more troublesome.

It's best not to participate, pretend not to see it, 7 mother and daughter are connected, it'll be fine for a while.

Find out the origin of the matter first, try to help him solve the problem from the customer's standpoint, explain more to the customer, solve the customer's problem first, listen to the salesperson's voice after the customer is satisfied and leave, try not to blame and complain loudly, and solve the problem as the core.

First of all, you have to introduce your position, and then tell the customer that the salesperson is new, a lot of places still don't understand, I apologize to you on behalf of the company, can you tell me if you are not satisfied, and at the same time you have to arrange the salesperson to go, turn back in the disposal, and try to meet customer needs, so that the company is maintained and the customer is maintained.

First of all, you have to introduce your position, and then tell the customer that the salesperson is new, a lot of places still don't understand, I apologize to you on behalf of the company, can you tell me if you are not satisfied, and at the same time you have to arrange the salesperson to go, turn back in the disposal, and try to meet customer needs, so that the company is maintained and the customer is maintained.

Make a reasonable explanation in front of the customer, even if it is a little unreasonable for the salesperson, and wait for the customer to leave to appease the salesperson

The customer is God, and if you lose a customer, it means you lose the whole circle of that customer.

Therefore, the salesperson must apologize in a sincere manner.

That's what the service industry itself is.

No matter if you are a shopping guide for that mega company, you and anyone you have to apologize sincerely, if you know that person and have some grievances, then you can't have an argument with the customer, you can think of other ways. If you have an argument with that customer, your boss can't and can't intercede for you, and next time something similar happens, you can talk to your boss or help your colleagues.

First of all, as a salesperson, try to avoid conflicts with customers, since it happened, you must first stabilize your emotions, and then you have to see what type of person this customer is, if it is reasonable, talk to him well, if it is unreasonable, if you really can't admit your mistakes, then avoid, in fact, customers are God, they can be unreasonable, what they say is what, as long as the goods are sold, it doesn't matter by any means, things are things, they are dead, no treachery, This is the way of business, to recognize yourself, you are just a salesperson, the salesperson is to sell goods, why quarrel with customers, to understand customers, there are too many customers, they are not their own important people, why do you want to be more serious with them, work hours to adjust their mentality, with reasonable and effective methods to communicate with customers, I feel, how to communicate with customers is easier to sell things, more harmonious, there are talking and laughing, what is to sell, not necessarily to sell goods directly, according to the customer's situation, to set almostI think that if you want to become a professional salesperson, you must practice to quickly understand the customer's heart, go straight to the point, know yourself and know the other side to win all battles, these are all to be accumulated, and it is also related to being a person, you can quickly see through a person, know what kind of person is on the other side, and use what way to impress the other party

It depends on whether it's the salesperson's fault or the customer's fault. If it's the salesperson's fault, then the salesperson should apologize. If the customer is unreasonable, unless the customer is very important, look at it, as long as you think you can bear the consequences, it's fine.

The customer is God... If a salesperson has a conflict with a customer, no matter how reasonable you are, it will eventually become your ignorance.

I also came out of the salesperson service industry, so I will tell you a word to protect my legitimate rights and interests.

Don't him off, of course!

Try to say good things.

He is God!

If you offend him, your life will not be easy.

At the very least, the boss will criticize you.

I think first of all, analyze the reasons for her unfriendliness, you can do a sincere communication, at least you pay attention to her feelings, and the relationship with her, and separate the mutual misunderstanding, if your sincere attitude, and follow-up communication still can't be solved, I think the solution of this matter, you can put it aside for the time being, you have tried your best, some things and relationships, not your efforts will be able to solve.

Do your best, greet each other with a smile, do sales is to be a person, what you want to sell is not a product but your thoughts.

Is it you who got into an argument with the customer? If yes, then you need to calm down, sit up from the beginning, and apologize to the customer.

If not, you should step forward and stop everything that is happening below, and apologize to the customer, and then you will be the customer's shopping guide.

Let the customer calm down first, your tone should be calm, don't have many colleagues gather around to help you speak, so that the customer will be disgusted, just two people, why do you have an argument? If there's a vexatious customer, just ignore him. Don't be impatient.

Hello, now the store owner is not here, we are just customer service staff need to respond to the store owner for the specific situation, please be patient. We will definitely solve it for you as soon as possible, please rest assured!

You should tell the shopping guide not to do this to the customer, the customer is God.

Stay away from customers, don't let him get close to you, don't give him a chance to continue to do it, wait for the security guard to stop (but now the mall security is all furnishings), dial 110, this is a personal injury called the police is a must. No matter how reasonable you are, you will offend the staff's personal safety, and let the banquet answer the police to treat him.

1. Call 110 for help.

2. The call for help attracts the help of colleagues or superiors and the masses.

3. Fight him.

4. Sit on the ground and play casually without moving (it is better to practice rotten iron cloth samarium) 5. Pretend to be dead and guess the emperor.

This depends on the customer's complaint about the problem, the specific problem is analyzed: 1 If the complaint is for the clothes themselves, then you can try to recommend another one to the customer, 2 If it is for the clothes, then you can recommend a slightly lower one, so that the customer can compare the clothes, so as to choose the one that suits them, 3 If the customer is not satisfied with their figure, you can recommend a few clothes for the customer that can cover the lack of their figure, the most important thing is to have a good attitude, service industry, Attitude determines long-term development, and even if a customer can't find the right clothes in your store this time, some customers with a better attitude will become repeat customers.