What should I do if my Honor phone is poisoned?

Mobile phone poisoning can be done as follows:

1.We recommend that you update the virus database to perform virus scanning

Phone Manager > gear icon > Virus Detection and Killing, select Only when connected to Wi-Fi or under All Networks.

2.If the problem is not solved, it is recommended to factory reset your phone:

In order to avoid the loss of important data, it is recommended to back up the data in advance (QQ and WeChat need to be backed up separately), and be careful not to back up suspicious apps, so as not to be poisoned again when restoring.

3.If the problem persists after a factory reset, a virus may have tampered with the system files, so we recommend that you back up important data in advance (QQ and WeChat need to be backed up separately) and bring your purchase credentials to the Huawei Customer Service Center for testing.

2) Feed back the **link that caused the poisoning to Huawei's after-sales service**, and Phone Manager will add this ** to the background monitoring. The next time you visit or other users visit this category**, the browser will send a reminder to avoid accidental click and poisoning of the phone.

Taking a Huawei phone with the system version of EMUI11 as an example, the detailed operation method to solve the poisoning problem by restoring factory settings is as follows:

How to completely remove the "poisoned" mobile phone? Hold your horses! I'll teach you.

2. In the "Settings" function list, click "System & Updates".

How to completely remove the "poisoned" mobile phone? Hold your horses! I'll teach you.

3. In the "System & Update" feature list, click "Reset".

How to completely remove the "poisoned" mobile phone? Hold your horses! I'll teach you.

4. In the "Reset" function list, click "Factory Reset".

How to completely remove the "poisoned" mobile phone? Hold your horses! I'll teach you.

5. In the "Factory Reset" function window, slide the screen to the bottom and tap "Reset Phone".

How to completely remove the "poisoned" mobile phone? Hold your horses! I'll teach you.

6. In the "Reset Phone" function window, click "Backup".

How to completely remove the "poisoned" mobile phone? Hold your horses! I'll teach you.

7. In the "Cloud" function window, click "Cloud Backup".

How to completely remove the "poisoned" mobile phone? Hold your horses! I'll teach you.

8. In the "Cloud Backup" function window, click "Back Up Now", and return to the "Reset Phone" function window after the backup is over.

How to completely remove the "poisoned" mobile phone? Hold your horses! I'll teach you.

9. In the "Reset Phone" function window, click "Reset Phone", after verifying the identity, the system will start to restore factory settings, and after a few minutes, you can re-enter the system.

How to completely remove the "poisoned" mobile phone? Hold your horses! I'll teach you.

Precautions. Before performing the above operations, in addition to backing up contacts and other data through the "Cloud Space" function, you also need to back up the **, each application and password in the album.

Before performing a factory reset, it is recommended to turn off the "Find Phone" function to prevent the phone from being unable to activate due to forgotten and password.

After the factory reset operation is completed, the phone needs to be activated through the wizard, and the activation is successful to enter the desktop.

After the phone enters the desktop again, you can restore the backed up data through the cloud space function.

If the phone is stuck and you can't perform the above operations, you can enter Recovery through the physical button in the shutdown state.

The above steps are only for smartphones that are not rooted. For rooted smartphones, it is recommended to flash the smartphone before performing this operation.

You can try to restart it, and then go in and look at the phone, if it doesn't work, you can only back up the data in the phone to the cloud and then reset the phone, one, then, put the reset phone, and then log in again, and then, on the cloud, put the data you need, and whatever, and then back up to the phone, and then you can delete the virus, or you can go directly to the disc, and let them help you in the physical store. Check it out, it's okay.

First let's open the phone's settings. Select System in Settings. Inside the system, we choose Reset.

Click Reset to select Factory Reset, after the factory reset, the information in it will be cleared, after clearing, so that the virus can disappear. Click Reset to select Factory Reset, after the factory reset, the information in it will be cleared, after clearing, so that the virus can disappear.

You can find the after-sales service and ask him to repair it for you, or you can directly on the phone. Flash directly. Or a factory reset.

A factory reset or flashing and reinstalling the system should resolve the issue.

There are so many mobile phones, you can go to the Huawei repair shop to repair it, and let them help you reply and repair it, and then rent out the virus.

Try to restore factory settings, if not, it is recommended to go to the mobile phone store to brush the system, I hope it can help you.

Reply to the factory settings first, and if it doesn't work, you can flash the machine, or go to the after-sales service to find a professional to try.

What should I do if my Huawei phone is poisoned? Anti-virus software can be used for anti-virus use.

There are three solutions:

We recommend that you update the virus database to perform virus scanning

Phone Manager > gear icon > Virus Detection and Killing, select Only when connected to Wi-Fi or under All Networks.

If the problem is not solved, it is recommended to factory reset your phone:

In order to avoid the loss of important data, it is recommended to back up the data in advance (QQ and WeChat need to be backed up separately), and be careful not to back up suspicious apps, so as not to be poisoned again when restoring.

If the problem persists after a factory reset, a virus may have tampered with the system files, so we recommend that you back up important data in advance (QQ and WeChat need to be backed up separately) and bring your purchase credentials to the Huawei Customer Service Center for testing.

1.We recommend that you update the virus database and perform a new virus scan

1) HarmonyOS: Phone Manager > Gear > Antivirus > Update > Kill on the Internet, select Only when connected to Wi-Fi or under all networks.

2) Below: Tap Phone Manager > Virus Detection and Kill > Gear Button Calendar to manually update the virus database, and we recommend that you turn on the automatic update virus database and update virus database under Wi-Fi only to update the virus detection database in time and improve system security.

3) EMUI and above: Phone Manager >Gear Button" Internet virus scanning, select only when connected to Wi-Fi or under all networks.

2.If the problem is not resolved, it is recommended that you factory reset your phone.

Tips: Factory reset will delete the data in your device, including your account, system settings and data, installed apps and their data, etc., in order to avoid important data loss, please back up your data in advance (QQ, WeChat and other third-party apps need to be backed up separately), be careful not to back up suspicious apps, so as not to be poisoned again when restoring.

3.If the problem persists after a factory reset, a virus may have tampered with the system files, so we recommend that you back up important data in advance (third-party applications such as QQ and WeChat must be backed up separately) and bring your purchase credentials to the Huawei Customer Service Center for testing.

Please feedback the **link that caused the poisoning to Huawei after-sales service**, and Phone Manager will add this ** to the background monitoring. The next time you visit or other users visit this category**, the browser will send a reminder to avoid accidental click and poisoning of the phone.

Boarding service. Make an appointment for service.

Huawei Customer Service Center.

Factory reset the volume down key and the power off key key.