Write an essay with patient first, attentive service

How to improve the quality of service, only sincere service, that is, to serve with heart, is the quality service we need to pursue. So what is the intention? First of all, in line with the principle of sincere service for patients, we should listen attentively to patients' calls, and carefully observe the intention of calls from the perspective of patients' interests, and grasp the personality and mentality of customers, so as to maintain the "zero" distance between the hospital and patients and form an affinity with patients.

The second is to require us to be enthusiastic about patients, that is, to treat each patient as our relatives and friends, and to recognize from the bottom of our hearts that the customer's affairs are the things that we ourselves need to deal with and solve urgently. For every problem that the customer reflects to us, we must carefully and comprehensively record and implement the reasons for the matter, which requires us to give up the idea of simply and completing the task to perfunctory, but should be comprehensive and thoughtful in the customer's position for the sake of the patient, sometimes even the patient has not thought of it, did not confide in the matter, we will help him understand, suggest and coordinate, so that the customer can feel that the suggestions and opinions put forward by the customer are related to the good development and growing of the hospital. Serving with heart and being friends with patients should be the highest level of quality service.

If you want patients to treat you as a confidant friend, you must really do it with your heart, and only with your heart can we consider the problem from the patient's position and perspective; Only with our hearts can we pay attention to and understand the individual needs of our customers; Only with our hearts can we exceed the desires of our customers, think about the problems that patients do not consider, and do what we need to do for the sake of patients. When we really care about our patients, you will find that patients are not as difficult to deal with as we think; When we do our best to serve the patients, no matter how unreasonable the patients will be moved, the patient's simple "thank you" sounds so pleasant to our ears, this is the best gift that the patient brings to us, and finally we serve with heart, so that our hospital and our patients are integrated.

Smiling, communicating with patients with heart, communicating with patients with heart, helping patients solve problems and difficulties with heart, as long as we provide the best quality and comprehensive service with heart, I believe that we will be the best patient service representative.

Hope it helps

While labor costs make up a significant portion of any hospital's budget, the interaction itself doesn't add any expense," they said. "Kindness is gratuitous. Listening to a patient's needs or their questions doesn't cost ......Negative interactions – alienating patients, being indifferent to their needs, or making them feel like they have limited control – can be quite costly.

They say patients who are angry, lost, or fearful will eventually need much more attention.

The first time I realized the word responsibility, I sometimes had it in me. It can be said that there is a little excitement, a little sadness, and a hint of heaviness.

Heavy. If you divide the feelings in your heart into several parts, you will be happy and sad.

Speaking of the first time I felt responsible, I realized it from the same study and life. For this reason, I have been thinking for a long time, and what others have realized is so 'new'? Mine is from my pain.

Absolutely study life.

SARS is a common memory that Chinese cannot erase in 2003, and people who rarely shed tears will also burst into tears at that time. People who are rarely tempted by it will also be tempted at that time. In those days full of doubts and expectations, there was one person who made us down-to-earth and moved us, and he was Zhong Nanshan.

In the face of the sudden SARS epidemic, Zhong Nanshan decided with the fearlessness of scientists: SARS can be prevented and treated! At the height of the epidemic, he took the initiative to ask for help with the medical ethics of a doctor

transfer the most critically ill patients to the Huyan Institute", this faint sound is tantamount to a thunderous "fire at me!" After this sound, it was he who treated patients for 38 hours at the age of 66. He said:

In our post, doing a good job in the prevention and treatment of diseases is the biggest politics. ”

Zhong Nanshan not only has superb medical skills and noble medical ethics, but also his moral character and academic courage of respecting science, seeking truth from facts, and daring to speak out are even more admirable. The most precious spirit of Chinese intellectuals is vividly embodied in him: he is not only superior, does not believe in evil, and dares to take responsibility.

At a critical juncture, he bravely denied the view of the relevant departments that "typical chlamydia is atypical pneumonia", and provided a decision-making argument for the Guangdong health administrative department to formulate a timely treatment plan, making Guangdong one of the regions with the highest rate of SARS patients and the lowest mortality rate in the world.

Gao Yaojie who is worthy of admiration.

77-year-old Gao Yaojie is already an elderly man with a faltering step and a rickety back, but she has taken firm steps on the road of realizing the non-governmental prevention and treatment of AIDS with "I hope everyone is healthy, why not let me be poor alone". I only started to work on HIV/AIDS at the age of 70, when can I do it? Faced with such a question, Gao Yaojie's answer was eight words, "Do your best, and then die".

Since 1996, she has been carrying out HIV/AIDS prevention and treatment at her own expense, and has visited more than 100 villages in Henan Province and met more than 1,000 AIDS patients. All of his income is spent on AIDS prevention and treatment, and the only computer in his family is donated by others. Since 2000, she has focused on helping AIDS orphans, and has spent more than 80,000 yuan to sponsor 164 AIDS orphans free of charge.

In July 2003, as the first person in China to prevent HIV/AIDS, Gao Yaojie won the "Nobel Prize in Asia" - the Ramon Magsaye Award for Public Service in Asia.

Faced with a pair of helpless eyes of AIDS orphans, Gao Yaojie, who was already weak and should have been recuperating for a long time, burst out with huge life energy, but at the recording site of the show, Gao Yaojie cried fragile on the stage, "From now on, it will be 55 days, that is, 8 years, I have been involved in AIDS for 8 years, and in the middle of these 8 years, I dare not think about it, and many things are unthinkable." But she is a mother, a doctor, and the sunshine of the AIDS heart, and she will continue to admonish, write books, and seize the time to find ways to solve the "survival, education, and psychological problems" of orphans.

A warm thing.

What is warmth? I often ask myself this question.

It has been said that warmth is a piece of bread when you are hungry; Some people say that warmth is the fire next to you when you are cold; It is also said that warmth is a ray of sunshine in winter. I don't feel much warmth about it, but in one thing, I feel real warmth.

It was a gloomy day, and I ran out of the house to go for a walk to soothe my emotions because I failed an exam. After walking for a while, it suddenly began to rain heavily on the gloomy sky, and the pedestrians on the street ran to find shelter from the rain, but I was in a bad mood and was willing to let the rain fall and get soaked all over. As I walked, there was a sudden sound of hurried footsteps behind me, and then a yellow sky suddenly appeared above my forehead, and there was obviously no rain in the place where I was standing.

Strange, I turned around and saw something surprising to me - I saw my grandmother holding her umbrella high and holding it forward as best she could. The umbrella almost covered my whole body, and my grandmother was hit by the heavy drops of rain in the rain. I looked at my grandmother and had an indescribable feeling in my heart.

I asked my grandmother to go back quickly, leave me alone, but my grandmother insisted on helping me hold an umbrella, I had no choice but to let my grandmother go with me, but side by side, so that no one would get drenched. Grandma acquiesced. But the umbrella is too small, and there will always be one person who will be drenched.

As I walked, I suddenly noticed that my shoulders were no longer wet. I turned my head and saw a big wet piece on my grandmother's shoulder, and when I looked up again, I found that the umbrella was tilted, and it was a rainy day for my grandmother, but it was a clear sky for me!

Looking at my grandmother's wet shoulders, my nose was sore, a layer of fog blindfolded my eyes, and my heart was warm and coax......ing