What exactly does a Customer Representative do? Is there any development? There is a prize for answe

Account Representatives Open Categories: Company, Position.

The customer representative is to establish contact with customers, keep in touch, bring customer orders to the company, recommend the latest projects launched by the company for customers, and provide services to customers at any time to solve the problems encountered by customers in using the company's products or services.

Let's take an e-commerce account representative as an example:

Most companies now have the position of "customer representative". So what should be the meaning of "customer representative"? First of all, the customer representative is the image and window of the company; Secondly, it is a bridge that communicates directly with the company and the customer on behalf of the company.

So what does it take to be a good account representative? I think there are the following points, which are also the working process of a customer representative.

1. Collect customer information, integrate information, and determine the target customers for right expansion. So how do you collect information? It can be introduced through the Internet, exhibitions, friends, etc.

2. Visit customers to understand what they want and need. Customer information, product catalog, business model, main customer groups, main products and other information.

3. Introduce the company's industry nature, service form and service items. It is best to bring a good model and conduct a live test to enhance the persuasiveness.

Fourth, compare and explain the advantages of the e-commerce model, the convenience and development trend brought to customers. Convince customers to accept the service.

5. Analyze the information obtained, draw up a service plan, and solicit customer opinions.

6. Propose the signing of the contract and negotiate the signing.

7. Do a good job in post-service work to satisfy customers.

8. Summarize and improve the business level.

You want to be detailed, but I'll give you the simplest - the customer representative is the salesman, let you run the business, if you want to do a good job, just learn how to sell skills.

Job Responsibilities:

1. Responsible for the development of the needs of enterprise customers in the Internet industry and contract negotiation.

2. Use a variety of channels to develop potential customer resources, dig deep into customer needs, and provide professional solutions.

3. Responsible for customer relationship maintenance, meet the original business needs of customers, continue to pay attention to other potential needs of customers, and improve customer recognition.

4. Consultative sales, responsible for assisting in solving problems at each service node to ensure the realization of service value and customer satisfaction.

5. Maintain good communication with relevant customer departments, control the overall progress of the project, complete the annual sales target, track the receivables, and ensure timely payment.

Account Representative Job Requirements:

1. College degree or above, business management, marketing.

related majors; 2. Have a pioneering spirit, good communication and negotiation skills;

3. Have a certain knowledge of psychology, have a relatively strong will and a good sense of discipline.

The differences between a sales rep and a customer rep are as follows:

1. Manufacturer sales representative, manufacturer sales representative is an independent position, employed by the first company that sells the product. Sales reps are usually assigned to a designated region to sell and have a greater degree of freedom to conduct sales activities in their own region. Sales reps specify their own sales plans and determine their own revenue based on the volume and size of sales.

Typically, the revenue for a vendor sales representative position is determined by their sales commission. In addition to liaising with customers, sales representatives are also responsible for organizing product presentations and checking inventory. If necessary, will also be responsible for the installation of products and other services.

2. Customer representatives, the sales of certain services or products require the sales staff to meet directly with customers, such as selling life insurance, real estate sales, etc. It's possible for a customer rep to spend a lot of their own time, evenings or even weekends, as this is often when the customer has time. As a real estate sales representative, you sometimes have to spend a lot of time leading clients on site visits.

Direct account representatives demand flawless project presentation skills, communication skills, customer relationship skills. In some industries, such as real estate and insurance, it is also important to understand the rules of sales and markets.

Depending on the position, the nature of the work, it's pretty much the same.

The customer representative is what it is: the customer service center is a window. The quality of service not only affects the overall image of power enterprises, but also has a direct relationship with the completion of electricity sales.

As a Chief Customer Representative, I feel the burden and responsibility on my body, and I am bold and aggressive in my work. Often carry out "if I am a customer" empathy, with "everything from the customer", "all for the customer" as the creed, "as long as you have a **, the rest of the things will be done by me" as the method, with "customer satisfaction is my greatest satisfaction" as the motto, enthusiastic, thoughtful, timely, standardized to do a good job, but also to the public commitment to the society "do not let the work assigned by the leader in my hands delay, do not let the information that should be transmitted in my hands interrupted, do not let the documents being handled in my hands backlog, Don't let the work I am in charge of affect the overall situation, don't let mistakes happen in my hands, and don't let comrades who do things be left out in the cold with me." Put yourself in the shoes of customers, think about things for them, do things, and implement the service tenet of "people's electricity industry for the people" into every day's work.

All for the smooth, all for the customer". We use first-class service, excellent technology, and enthusiasm to serve customers again and again, and play a good role of "representing power companies externally and customers internally". That's how we do our job as a customer representative with a genuine smile, a concerned look, and a little thing that warms your heart.

Or the phrase "customer satisfaction is our greatest satisfaction", we are to use the heart to fulfill this commitment, starting from today, starting from trivial, "starting from customers, finally satisfied"! And the business representative: 1

If the husband is enrolled, then all the people who have a country are regarded as obligations. ” 2.Don't get paid.

In order to better survive and develop, human beings have established a variety of social relations between people, according to the different ways of maintenance, all social relations can be divided into kinship, friend relationship and colleague relationship, according to the different social fields, all social relations can be divided into economic relations, political relations and cultural relations, and the core content of all social relations is value relations or interest relations, that is, in all social relations, anyone should make a certain value on the one hand, On the other hand, it should be rewarded with a certain value.

The customer representative is the company's employees who establish contact with customers, keep in touch, bring customers' orders to the company, recommend the latest projects launched by the company to customers, and provide services to customers at any time to solve the problems encountered by customers in using the company's products or services.