What should I do if a guest eats a bug?

What to do if a guest eats a bug. Quite simply, you first have to apologize to the guest. Second, the dish he eats is free of charge, if my boss's business is big, if the funds are strong enough, yes, this table of dishes is free of charge.

Or give it away, this guest who eats insects, on the basis of this dish free order, and then send him some coupons. It's not a big deal and it's easy to deal with. Attitude is also important.

The method in the movie: "This is shredded meat!" And then swallow it yourself in one gulp, hehe, just kidding.

We should sincerely apologize and compensate (exempt from the vegetable fee, change Cai, etc.), and use this as a lesson to strengthen kitchen management.

Occasionally, this happens when you do catering, apologize for the first time, change the dishes for the guests, and then find the problem, what are the omissions in the kitchen hygiene management, and correct it in time to avoid similar problems in the future.

If a customer eats a bug, the best way to deal with it is of course to apologize sincerely, and then deal with it for free, and you can also provide certain preferential policies for the other party to continue to come to the store. In this way, conflicts can be avoided.

If the guest eats the bug, of course he will find the boss to reason, because it is just unhygienic and not cleaned, he will definitely compensate him.

First of all, we should replace this one, and then give the customer a free order, and sincerely apologize.

The problem is that if it happens to takeaway, how to deal with it, the opening is 1000

Apologize to the guest and give the guest a new dish.

1. The punishment for eating insects in the restaurant is as follows:

1) The producer or operator may be required to pay compensation of ten times the price or three times the loss;

2) Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB. Except for the defects on the labels and instructions of food that do not affect food safety and will not mislead consumers.

2. Legal basis: Article 148 of the Food Safety Law of the People's Republic of China.

If a consumer suffers damage due to food that does not meet food safety standards, he or she may claim compensation from the operator or the producer. Producers and operators who receive consumer compensation requests shall implement a first-bear responsibility system, pay compensation first, and must not pass the buck; If it is the responsibility of the producer, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation.

If a consumer produces food that does not meet food safety standards or sells food that he knows does not meet food safety standards, in addition to claiming compensation for losses, he or she may also demand compensation from the producer or operator for ten times the price or three times the loss; Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB. However, there are exceptions to the defects on the labels and instructions of the food that do not affect food safety and will not mislead consumers.

2. What are the food safety management measures?

Food safety management measures are as follows:

1. Intensify the supervision of catering hygiene, formulate and implement the "Measures for the Management of Food Hygiene in the Catering Industry", "Hygiene Standards for Catering Industry and Collective Meal Distribution Units", "Measures for the Administration of Food Hygiene Licenses" and "Regulations on the Management of Food Certification in the Catering Industry", and strengthen the supervision of the catering sector;

2. Promote the full implementation of the quantitative and hierarchical management system of food hygiene supervision in the catering industry and canteens, and improve and strengthen the construction of food contaminant monitoring and foodborne disease monitoring system;

3. Intensify the crackdown on illegal and criminal acts, investigate and deal with major and important cases, and promptly report to the public;

4. Carry out food risk assessment and scientifically release food safety early warning and assessment information.

Summary. Guests eat insects processing process 1Immediate reaction:

Once the restaurant receives a reminder that there is a foreign object in the dish, the restaurant should attach great importance to it, and the main person in charge should rush to the scene as soon as possible and immediately come forward to understand the situation. 2.If a customer feels unwell due to food problems, he must be sent to the hospital for a check-up and pay for the medical expenses after consulting the boss.

Don't ignore it, don't deal with it in a timely manner, and don't show concern. 3.For products that have problems, they should be properly stored after recall, so that the cause can be traced later, and it also prevents customers from making a big splash later.

If you throw away the problematic products after you have not reached a settlement with the customer, this is even more serious than not dealing with it. 4.At the same time, other persons in charge of the restaurant are arranged to check the monitoring in time and define the responsibilities.

5.Listen carefully to understand what is going on, so as to show respect for the guest and pay attention to the problems reflected. After listening to the customer's prompts, show politeness and concern, and empathize with the feeling that something like this happened.

Guests eat insects processing process 1Immediate response: Once you receive a prompt that there is a foreign object in the dish, the restaurant should attach great importance to it, and the main person in charge should rush to the scene as soon as possible and immediately come forward to understand the situation.

2.If a customer feels unwell due to food problems, he must be sent to the hospital for a check-up and pay for the medical expenses after consulting the boss. Don't ignore it, don't deal with it in time, and don't show that you care about Qi You.

3.For products that have problems, they should be properly stored after recall, so that the cause can be traced later, and it also prevents customers from making a big splash later. If you throw away the problematic products after you have not reached a settlement with the customer, this is even more serious than not dealing with it.

4.At the same time, other persons in charge of the restaurant are arranged to check the monitoring in time and define the responsibilities. 5.

Listen carefully to understand what is going on, so as to show respect for the guests and pay attention to the problems reported by the guests. After listening to the customer's prompts, show politeness and concern, and empathize with the feeling of regret and regret for such a thing.

6.Apologize sincerely, show concern, and then consult the customer to deal with the complaint and negotiate to solve the problem, but do not take responsibility easily. Let the guest understand that you are very concerned about whether he is satisfied with the service he enjoys, apologize for what happened to him, and do not take responsibility until the specific situation is understood.

But don't excuse yourself for various reasons and use inappropriate language to provoke customers and cause complaints. 7.If it is found that the responsibility belongs to the restaurant through the investigation and control of the loss, the customer will accept the discount, give away consumption vouchers or free orders.

8.When encountering customers who say they want to complain to the Consumer Association, Health and Epidemic Prevention or other departments. You can say to the customer:

If you feel it is necessary, you can also go to the Consumer Association, Health and Epidemic Prevention or ** Consultation, which is also your right. But I think if we can calmly and communicate well to solve this matter, we will not waste your time and energy later. ”