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1.If the consumption of food purchased from the operator causes damage to life and health, the first thing can be negotiated with the operator for compensation, and according to the provisions of the Food Safety Law, the consumer can demand compensation from the operator for ten times the price or three times the loss; Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB.
2.If the operator refuses to pay compensation or has a bad attitude, he can seek relief from the local consumer association and, if necessary, file a lawsuit in court.
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Legal analysis: Alter and retain food samples, dining certificates, physical objects and other relevant evidence to the Industrial and Commercial Bureau, Food Supervision Bureau, Consumer Association and other institutions in a timely manner, so that the relevant departments can inspect and punish them and claim compensation from the operator.
If there is an adverse reaction after eating, it is necessary to seek medical attention in a timely manner, and keep the hospital diagnosis certificate, hospitalization records, medical expenses and other materials, so as to recover medical expenses, lost work expenses and other related expenses from the operator. Sun Jilla.
Legal basis: Article 148 of the Food Safety Law of the People's Republic of China: If a consumer suffers damage due to food that does not meet food safety standards, he or she may claim compensation from the operator or the producer. Producers and operators who receive consumer compensation requests shall implement a first-bear responsibility system, pay compensation first, and must not pass the buck; If it is the responsibility of the producer, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation.
If a consumer produces food that does not meet food safety standards or sells food that he knows does not meet food safety standards, in addition to claiming compensation for losses, he or she may also demand compensation from the producer or operator for ten times the price or three times the loss; Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB. However, there are exceptions to the defects on the labels and instructions of the food that do not affect food safety and will not mislead consumers.
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Legal analysis: If the health is not qualified, you should complain to the local health supervision bureau.
The responsibilities of the Health Supervision Bureau are now roughly divided into: supervision and management of public places, supervision and management of occupational diseases, and management of medical and health places (food hygiene management is transferred to the Food and Drug Administration).
Legal basis: Article 5 of the Food Sanitation Law of the People's Republic of China specifically stipulates that "the State encourages and protects social groups and individuals to supervise food hygiene." Any person has the right to report and prosecute violations of this law.
Call 12365 to make a complaint.
If the merchant intended to make the corresponding compensation, it is best to have a bad attitude or even solve the matter, you can complain to the merchant on the takeaway software or call 12365 to complain and report**, and if the situation is serious, you can pick up the law to protect your own rights and interests. >>>More
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When I don't want to eat, I just say thank you, I don't like to eat this, or I don't want to eat it now. Just say no.