The customer said that it was too expensive, how to reply with high emotional intelligence and close

You can't rush to get the best discount for the customerThe steps to reply with high emotional intelligence can look like this:

First of all, it is necessary to affirm the customer's evaluation, and affirm the high cost performance of this product through the good taste or vision of the customer.

Then, go through the reasons you observe why customers like the product, and then deepen the reasons why customers like the product.

Finally, try to tell the customer that the current state of the product is originally a situation where the company is actively promoting the product, the quantity is limited, and the price will increase if the order is not placed as soon as possible. Then play the emotional card.

After the above words, if the customer has not yet achieved the action immediately, he can move on to the next stage.

Directly ask the customer's budget and expectations**, if it meets your **authority, you can play the emotional card, immediately achieve, if not, or you still want the original price**, you can give gifts, enhance the added value of the product, to make the customer excited. Finally, play the emotional card to promote a quick transaction.

This is a summary of the successful routine of being sold when buying something in the past, I hope it will be useful.

First of all, I am sure that it is a bit expensive, and if it is I, I may not be willing to buy it. Then say the advantages, such as *** good performance and so on. Then ask the customer, if it's just cheap, it's not good, are you willing to buy it?

Most of the customers are definitely unwilling, and then say I will try to help you apply with the boss to see if you can get more discounts. In fact, customers are willing to buy, but people have a psychological process of acceptance, depending on whether you sincerely want to help him.

If the customer says that it is too expensive, then you can say that it is expensive, it has only one disadvantage, that is, it is too expensive, and the others are a little cheap, and there is no other benefit except cheap.

Hello, if it were me I would be like this.

There is a reason why things are expensive, it's not that you have a good eye, why don't you like so many cheap things, it's not that this thing attracts you. It's such a coincidence, what's wrong with spending some money, right, the main thing is that you're happy.

Here's my answer, thank you, and I hope you can.

1. You have a good eye, and you can see the treasure of our town store at a glance.

2. It's a bit expensive, but the reason why it's expensive is that all kinds of advantages are accompanied by stories.

Yes, it's a bit expensive, but it can increase in value, not to mention that it's an investment, which is really good.

If it were me, I would probably be the same price than the quality, the same quality than the service, there is a reason why it is cheap, and there is a reason why it is expensive.

**It is the external embodiment of product performance, and the performance is good and naturally high.

You get what you pay for, and I'll give you your money's worth.

If the customer says it's too expensive, you should reply to him like this, good things must be expensive, because you get what you pay for in this world, I believe you know better than me.

If you look at this quality, it is comfortable to use, it is suitable, and it looks beautiful, and this quality is second to none.

Any good or service is truly proportional to its price.

You get what you pay for, and the same is a car, can Xiali compare with Land Rover?

Don't look at whether it's expensive or not, but look at whether it's right or not, and whether it's expensive or not.

A customer or customer can refer to a natural person or organization that offers money or something of value in exchange for the receipt of a property, service, product, or idea. are purchasers of commercial services or products, and they may be the final consumer, the person or the middleman within the chain. The conventional wisdom is that customers and consumers are the same concept, and the meaning of the two can be indistinguishable.

But for businesses, there should be a distinction between customers and consumers. Customers are targeting a specific market segment, and their needs are more concentrated; Consumers, on the other hand, are individual, and their needs are more dispersed.

When a customer says it's too expensive, you need to use 3 steps to develop a narrative, that is, the first step is to analyze the customer's needs, the second step is to find a way to deal with it, and the third step is to use the appropriate language.

1. Analyze customer needs: The idea behind the customer is that he has an interest in the product and the willingness to buy, but the customer wants to lower it.

2. Find a way to deal with it: You can use the company's ** policy to buy different quantities of goods to get the corresponding discounts, please choose to buy more to get more preferential ** under the condition that the customer's usage and purchasing power allow.

3. Reply to the customer: "I give you the ** is already the most preferential, how do you want to ** lower, we have a reward program, the more you buy, the more discounted, if you are interested, I can further introduce to you." ”

Sales skills. He is good at starting from his own role and using his own views on the interests and merits of certain things to measure the situation of others. Although the answer I got was satisfactory to myself, in fact, this is the island of thinking.

Recalling that when I first debuted, I was assigned to a melancholy blank market. So I rushed into the dealers and tried to understand some of the basic situation of the market, including the situation of the dealers. Due to the lack of proper understanding of this unfamiliar industry, a simple visit did not gain a truly valuable understanding.

Hello dear, I want you to take notes, and I am very happy to answer your doubts 1, so expensive and expensive, because good is expensive 2, don't look at whether it is expensive or not, but look at whether it is right or not, whether it is expensive or not, whether it is suitable for you is not expensive, it is not expensive and expensive. 3. I don't care if it's expensive or not, but whether it's suitable or not, many things are good except for expensive, and cheap things are cheap everywhere. The words must highlight the importance of your expensive, it is worth the money!

Summary. Dear, wait a minute.

Dear, wait a minute. Dear, when the customer says it is expensive, you can reply to the customer through five high emotional intelligence statements: 1. It is so expensive, because it is expensive, for women, it is not expensive to make you beautiful.

2. Don't look at whether it's expensive or not, but look at whether it's right or not, whether it's expensive or not, whether it's expensive or not, it's not expensive or expensive. 3. Good things are naturally expensive, and if you use cheap ones in your identity, they may not be in your eyes. 4. For many customers, it is said that it is expensive, but in the end, Duan Zai chose the expensive one for himself, and investment is the wisest choice.

5. I don't care if it's expensive or not, but whether it's suitable or not, good things are good except for expensive, and cheap things are cheap and there are problems everywhere. There is also a sales when you hear customers say that the product is too expensive, you can compare the advantages of the product you are currently selling with the disadvantages of other products, so that customers can directly feel the difference, so that when you compare, customers will feel that it is expensive and expensive.

The customer said that you can reply with high emotional intelligence like the following:

I can't give you the lowest **, I can only give you the highest quality, I would rather explain for a while, than apologize for the quality for a lifetime, if simply for the pursuit of profits, it is possible to achieve the purpose of fast sales by reducing costs, but we believe that only perfect quality is what we can be proud of.

In order to promise, we will not sell the future for short-term interests, we strive to persevere, just to get more and more customers to recognize and follow, which is the biggest motivation for us to continue to move forward.

Porsche, Land Rover are also expensive, but more and more people are driving. Santana is cheap, but more and more people are knocking it out. Nokia is very affordable, Apple phones are too expensive, but more and more people use Apple, Apple has become the world's most valuable company, but Nokia has gone out of business.

Why? Because customers never buy only by price, but also by value.

Therefore, today's cooperation with a product to operate is not to see that it is cheap and easy to sell, but to see the value of the product! It's a secret that everyone knows. There is no such thing as buying the best product for the least amount of money. Because this is the truth of money.

Hello, according to the information you provided, I searched for information to show that in fact, customers say that your ** is high, sometimes it is just their habit, or just an instinctive reaction. At this time, no matter what you are selling, don't rush to deny customers. Newbies usually say right away:

This ** is not high or directly tell the customer, ** is so decided, I can't do anything. "It doesn't have to be like that. It's not a good idea to deny the client in front of him or tell him that you don't have the right to decide.

2. You just need to ask him politely and curiously: "Why do you say that"? There are only two reasons why customers say this.

One is that he doesn't want to buy it at all now, so no matter what ** you give him, he will feel high. You need to be careful to discern if the customer really doesn't want to buy it yet, and ask him directly: "When do you think you might need this product?"

Is there anything else we must do before you seriously consider buying this product? "3. The second is that this customer wants to get a better ** from you. Generally speaking, we all think that ** is higher than the real price is a conventional behavior.

Or judging from his experience and competitors in the market, he does feel that it is high. In this case, you need to prove that your ** is not expensive, and the easiest way to respond is: "How much do you think it is expensive?"

If the customer compares yours to the competition, you only need to justify the gap between yours and the competitor. If your product is worth 1,500 yuan and your competitor is 1,400 yuan, then the problem is only that 100 yuan. So, first of all, you have to explain that customers can get 100 more dollars in use value from your product than your competitors; Second, you have to prove to the client that the 100 yuan is completely negligible compared to the benefits he gets.

4. There is also a good method, which is called the "feeling-original feeling-later discovery" method. This approach is to tell the customer a story about your product. The customer says your product is too expensive, you stop, smile, and say:

I totally understand your feelings. Other people felt the same way when they first saw our **, but then they found out that it was worth it. "And then you start telling the story of a customer who was worried about it at first, but then he bought the product and he was very satisfied.

Reply one:

Salesman: "It's a bit expensive, a lot of customers who come to buy think so, even I admit it, but those customers react differently before and after use: when they use it, they don't say it."

They found that the appliance was of very good quality, did not cost much in maintenance each year, and more importantly, it was very quiet, which did not affect the mood of the employees and did not disturb the surrounding residents. I'm sure you'll be very satisfied. ”

Reply 2: Salesman: "Many people think so, but the reason why it is so expensive is because its material, quality, service life and after-sales service are very superior. Sir really has an eye, you can try it first, it won't disappoint you. ”

The above two answers, we can clearly see that the answer one is much better than the answer two, in the first reply, the salesman first affirmed the customer's objection, so as to appease the customer's emotions, the customer will continue to listen to us continue to listen, on this basis, the salesman will then launch the advantages of the product, so that the customer can accept our opinions in a very comfortable state.

2.Decomposition method.

The salesman in the scenario is using this method, which is based on the length of time the product is used and the different units of measurement, the huge ** is reduced to zero, and the expensive deterrent is hidden. This method spreads out into smaller units, which doesn't actually change the customer's actual total spend, but is much more acceptable than the total spend.

3.Comparative Law.

The battle between products is not only the best battle, but also the competition in other aspects such as quality and performance. When a customer tells you that your product is more expensive than others, we can use a comparative approach to highlight the advantages of the product. It is to compare the advantages of similar products, highlight the advantages of their products in terms of quality, performance, reputation, design, service, etc., so that customers know "expensive reasons".

In fact, this is also using the transfer method to resolve the customer's objection. People often say that "not afraid of not knowing the goods, afraid of comparing goods", in the comparison, customers at a glance, will naturally choose value for money products.

The customer says your ** is too high how do you reply.

Don't argue with customers, maybe this is just their bargaining routine, usually in order to bargain, no matter what kind of ** you report, foreign buyers are "too expensive" to block back, and even give an example of xx manufacturers to quote a lower **, this is already a buyer's habit, foreign traders should not be frightened by the customer's habit, but the kind of buyer who does not bargain with you is problematic. Calmly face foreigners bargaining, some foreign traders will complain when they hear foreigners bargaining, and always say that this foreigner bargaining is too powerful, especially in the face of some Indians, it is always a low mess, lower than the cost price, in fact, foreigners sometimes do not know the bottom line and the cost bottom line, those who do not know are not to blame, some foreigners bargain messily, it is not his mistake, but his psychology is bottomless. Understand the scope, increase confidence in foreign trade, first do a good job of basic skills, understand the best level of your products in the market, and compare with your peers.

We must also have a certain degree of confidence in the self-destructive. When I first asked, the foreigner didn't reply, and many of us were anxious, so we fell into doubt and lowered the price. We have to be particularly clear about one point, in foreign trade, no matter how big the customer is, it is impossible to place an order every day, there is a procurement cycle, most customers will place orders several times a year, the first time to ask us for quotation is more of the information collection stage, when the customer has no order at all, no matter what you give him, he will feel high, indiscriminately chop.

We can ask him something like, "When are you going to place an order?" "What are the requirements for our products before you buy them?" "Don't give yourself too much psychological expectations, often in foreign trade the greater the hope, the greater the disappointment, looking at the customer who is very likely to make a single in the end or there is no deal, we will add inexplicable troubles to ourselves.

Be clear about the selling point of the product, don't panic when you encounter bargaining, and the ** quoted by the customer may just be out of habitual bargaining, or from his experience and competitors in the market, he feels that the ** is expensive. Customers compare ours to their peers, and we need to justify the gap between us and our competitors. When making a single order to the customer in as much detail as possible, rather than a simple**.

**The list should also include information such as payment method, expiration date, packaging method, delivery date, certification, etc., so as to help customers consider all the situations that may be encountered before and after the order. How to respond when a customer says "your ** is too high"? Foreign trade and online shopping have a lot of similarities, due to the high cost of international express delivery, customers do not agree to express fees, we are not willing to pay express fees, a very large number of customers so directly on the Internet to compare orders.

Each of us has an online shopping experience, several stores have the same product, it may be the same, but we see that **worse than another, especially through the comparison of details, we will determine the *** good one***, especially the one that has certification.