Where to complain about insects eaten from takeaway, and how to protect your rights if you eat insec

Call 12365 to make a complaint.

If the merchant intended to make the corresponding compensation, it is best to have a bad attitude or even solve the matter, you can complain to the merchant on the takeaway software or call 12365 to complain and report**, and if the situation is serious, you can pick up the law to protect your own rights and interests.

"12365" is a comprehensive service platform integrating reporting and complaint handling, consulting services, information transmission and other functions, and is an important part of the administrative law enforcement work system of the quality inspection system. In 21 years, the General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China put forward new requirements for the inspection and quarantine and quality supervision bureaus to comprehensively strengthen the application of the 12365 report and disposal command system, which should be applied to the quality and technical supervision system and the entry-exit inspection and quarantine system as a service.

1. Compensation standards for eating takeaway and eating insects.

1. If the takeaway eats insects, the consumer can demand compensation from the producer or operator for ten times the price or three times the loss. According to the Food Safety Act.

The production does not meet food safety standards.

In addition to claiming compensation for losses, consumers may also demand compensation of 10 times the price or 3 times the loss from the producer or operator.

2. Legal basis: Article 148 of the Food Safety Law.

If a consumer suffers damage due to food that does not meet food safety standards, he or she may claim compensation from the operator or the producer. Producers and operators who receive consumer compensation requests shall implement a first-bear responsibility system, pay compensation first, and must not pass the buck; If it is the responsibility of the producer, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation. If a consumer produces food that does not meet food safety standards or sells food that he knows does not meet food safety standards, in addition to claiming compensation for losses, he or she may also demand compensation from the producer or operator for ten times the price or three times the loss; Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB.

However, there are exceptions to the defects on the labels and instructions of the food that do not affect food safety and will not mislead consumers.

Second, the process of protecting the rights of eating takeaway and eating insects.

1. Collect evidence, retain evidence, take pictures of all angles of food, and also record together;

Seeing "every time", I was deeply moved by the landlord.

Be sure to keep the body, protect the crime scene, call the lobby manager, and make a claim.

Usually there are apologies + three outcomes:

1. Heavy (not recommended, because it is likely that the chef's process is just to pick out the corpse) 2. Change the dish (who can guarantee that the next dish will not have a tragedy repeated, and besides, I guess you are already lacking interest in this meal at this time).

3, refund money + VIP card (perfect ending, I don't need to say more) If there are three results other than that, call 12315 or business, pay attention, call from time to time to inquire about the progress, hehe.

If the merchant intended to make the corresponding compensation, it is best to have a bad attitude or even solve the matter, you can complain to the merchant on the takeaway software or call 12365 to complain and report**, and if the situation is serious, you can pick up the law to protect your own rights and interests.

If the store has a positive attitude and is willing to send someone to deal with this matter quickly, if it is willing to agree to the conditions of compensation or replacement proposed by the merchant, it can be coordinated with the merchant.

Legal settlement.

If the merchant has a bad attitude and is unwilling to deal with the matter, you can inform the merchant first, and the matter will be resolved through legal means.

Article 148 of the Food Safety Law If a consumer suffers damage due to food that does not meet food safety standards, he or she may claim compensation from the operator or the producer.

After eating the insects in the takeaway, he immediately picked up his mobile phone to take pictures and record them as evidence, and then called ** to report the matter to the merchant, and under normal circumstances, the merchant intended to compensate for the solution. If you encounter a merchant with a bad attitude and don't want to solve the problem, you can first contact customer service on the takeaway software to complain about the merchant, and then call 12365 to complain** to reflect the problem.

After you keep the evidence, you can contact the seller and ask him how to deal with it, and he will generally compensate you for your losses, at least he will give you a free order.

Take photos for evidence, and then make a claim.

You should have a post-purchase review process so that you can have a good interaction with the merchant and have a good experience.

I have also encountered that the merchant will give you a free order at most, and it will not care about you if you move, in fact, the takeaway is not clean, so it is better to do it yourself.

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