If the guest checks into the hotel and finds that the air conditioner is not heating, the room staff

4. Maintenance locations such as guest rooms, restaurants, conference rooms, etc. with guests must be introduced by waiters and are not allowed to enter by themselves;

5. When dealing with faults, if you want to stop water, power, gas or make a loud noise, you must get the consent of the leader at or above the head level of the department before proceeding;

6. After the fault is handled, the site should be cleaned up and all construction remnants should be removed;

7. After the fault is handled, it should be signed and approved by the leader of the class leader of the use department, handed over to the manager on duty for summary, and archived by the engineering department;

8. If there is a fault that cannot be handled temporarily, it should be reported to the manager of the repair department, do a good job of explanation, and report to the administrative office.

Second, the repair form to fill in:

1. After the employees of each department find the engineering problem, they report to the personnel above the class;

It shall be filled in by the personnel above the class according to the requirements of the maintenance order. After the manager signs and confirms, send someone to the duty room of the engineering department;

2. If the maintenance order is not signed by the personnel above the class of each department, it is invalid, and the engineering department will not accept it.

Note: The first copy of the repair form shall be retrieved and archived by the repair department for future reference.

After the second joint engineering department picks the materials, the engineering department is kept for the record.

Requirements: The repair form is required to be filled in clearly, the handwriting is clear, and the location, location and time of the fault are accurate.

Thirdly, the Finance Department of the Joint Exchange calculates the maintenance costs.

3. Procedures and requirements for repair.

**Repair is for more urgent faults, and the procedure is as follows:

1. The waiter finds equipment failure or defects and reports to the person in charge of the department;

2. The person in charge of the department notifies the engineering department;

3. The person in charge should report his name, position, and then report the fault phenomenon and location.

4. After receiving the report, the engineering department will record it and go to the maintenance site for maintenance;

5. The repair department must go through the repair formalities after the event.

Requirements: 1. The repair personnel speak clearly and accurately state the fault phenomenon and location.

2. The on-duty personnel of the engineering department do not accept anonymous ** repairs; Ordinary employee-level personnel are not accepted to report for repair** (except for alarm).

Fourth, special emergency repair work procedures and requirements.

Special emergency repairs are: rooms where guests have been staying, VIP rooms, catering rooms, meeting areas, kitchens where dishes are being served, or faulty items that will cause dissatisfaction to guests or have a greater impact on hotel equipment if they are not dealt with immediately.

Guests staying at the hotel found that the air conditioning was not heating. After the repair is reported, the maintenance personnel should deal with it immediately. Because you're a hotel.

It is a service unit. Serving guests. Warm air if needed, but you don't.

It's not supposed to be, it's a hotel. The preparation is not sufficient, as the hotel should provide a comfortable room for the guests. Therefore, when the customer reports for repair, the maintenance personnel should immediately deal with the heating problem of the air conditioner.

If you are a guest, then it has nothing to do with you, if you are the operator of the hotel, it must be repaired as soon as possible, because if the guest finds that there is a problem with this, you must solve this problem for others.

If the guest checks in to the hotel and finds that the air conditioner is not heated, and the room personnel report for repair, then the maintenance personnel should immediately go to the hotel for maintenance, and at the same time ensure the quality of the maintenance, as well as the safety and information of the guests.

Trapped in the hotel found that the air conditioner does not heat the contact repair personnel maintenance personnel should carry out door-to-door service knocking on the door and confirm with the residents for a simple investigation, if you need to repair for a long time, you need to change the room for the customer, if you can deal with the low-level treatment in the short term.

Of course, the maintenance staff went to repair it as soon as possible, and then at this time the hotel should arrange for the guest to stay in the room where the air conditioning is better, and apologize.

If you can't fix it, you can only change the room.

The air conditioner does not heat, and sometimes there is a problem with the motor or accessories inside, and if it needs to be replaced, it may not be possible to replace it anytime and anywhere.

Since the air conditioner in the hotel is not heated, the room staff have reported for repair, so the maintenance staff hurried to repair the air conditioner. Or transfer another room to the room staff.

If the maintenance personnel are concerned, the heating effect of the air conditioner should be adjusted in time, and then the room staff should be asked to change the room.

Guests staying in the hotel are not hot.

If the room staff reports for repair, should the maintenance staff repair it?

The air conditioner is not hot, report to the maintenance personnel.

Maintenance personnel, of course.

If you are a hotel maintenance worker, since the room staff has reported for repair, it means that the guest needs it. Then, you should check and deal with it in time.

If the air conditioner in the hotel is not heating, you should be given a new room, don't be in this room, don't wait any longer, he is too slow to fix it for you.

Maintenance personnel should immediately enter the site for maintenance, find the cause, and deal with it immediately. This is the duty of the maintenance personnel.

The customer service personnel should rush to the scene quickly and repair it immediately, which is the responsibility of the maintenance personnel.

The air conditioner in the guest room is not heated, as the maintenance personnel generally try to overhaul on the spot, if it cannot be repaired temporarily, it can only be removed for replacement.

At that time, the maintenance personnel should go to check to see if the air conditioner is broken? If the air conditioner is not broken, then it is no problem, if the air conditioner is broken, it must be repaired.

The maintenance staff is going to repair it, first of all, he must find the hotel, bring it to the hotel for approval, and then he can go to repair!

The maintenance staff should first negotiate with the hotel to change the room for the guest, and then come to repair the air conditioner.

If the guest complains that the air conditioner is not heating, then the maintenance personnel should go in and repair it with the guest's consent.

If it is said that the warranty is concerned, the guest room will be contacted by his boss, and if it is convenient, it will be repaired.

The maintenance staff is here to repair, normal maintenance, and then choose the customer in the room is generally like this.

According to the situation, the hotel will send maintenance personnel to repair until it is done, otherwise it will be replaced.

First of all, let's check the problem, if the problem can be solved immediately, solve it on the spot, and if it can't be solved, it is recommended to change the room for the guest.

The customer service staff reported for repair, so how should the maintenance personnel deal with it? Is that the first time to go for repairs? Fix it up and get the job done.

Normal maintenance is fine, and repairs can be carried out with the consent of the hotel lobby manager.

I think that if this is the case, the guest should be given a new room first, and then go for repairs.

I think that the singer Ren Yuanbao maintenance club personnel should be assigned to other rooms.

In this regard, as long as you properly adjust it in accordance with the system, you need to compensate.

I think in the case of this kind of personnel, if you call customer service, he will send someone to repair it for you.

It should be repaired with the consent of the guest, or the guest should be given a new room.

Summary. Hello, I am happy to answer for you: the maintenance personnel should arrive in time to communicate with the guests whether they can be repaired and then the guests agree to enter the room, in the presence of the guests, check the air conditioning to prevent the guests from missing things The hotel is not clear This is good for the maintenance personnel and the hotel guests, 2, the maintenance personnel quickly and simply judge the air conditioning failure, to see if it can be repaired within 10 minutes and without the second failure, in the case of timely communication with the store manager or front desk staff, In the reception of the front desk to explain to tell the guest to see if it can be repaired, if not, you can change the room for the guest, 3, if it is not repaired within 10 minutes, do not let the guest stay in this room, to avoid the guest complaining about the impact of the hotel on the hotel and the impression is not good, notify the manager in time, change the room for the guest, explain to the guest to understand, you can give the guest a discount or send breakfast to the guest, the maintenance staff will suspend the use of the front desk remarks to repair the room to find a professional to repair.

If the guest checks into the hotel and finds that the air conditioner is not heating, the room staff reports for repair, what should the maintenance personnel do?

Hello, I am happy to answer for you: the maintenance personnel should arrive in time to communicate with the guests whether they can be repaired and then the guests agree to enter the room, in the presence of the guests, check the air conditioning to prevent the guests from missing things The hotel is not clear This is good for the maintenance personnel and the hotel guests, 2, the maintenance personnel quickly and simply judge the air conditioning failure, to see if it can be repaired within 10 minutes and do not appear the second failure, in the case of timely communication with the store chief or the front desk staff to report, In the front desk reception explained to tell the guests to see if they can be repaired, if they can't, they can change the room for the guests, 3, if the hole is missing, Zheng Guo can not be repaired within 10 minutes, don't let the guests stay in this room, avoid the guests complaining about the hotel's impact on the hotel and the impression is not good, notify the manager in time, change the room for the guests, and explain the communication with the guests to understand, you can give the guests a discount or send breakfast to the guests, and the maintenance personnel will suspend the use of the room at the front desk remarks to repair the room to find professionals to repair.

I hope mine can help you, if you are satisfied with my service, please give a thumbs up, I wish you all the best!

Hello friend, so the maintenance staff arrived in time to communicate with the guest whether it can be repaired, and then the guest agrees to enter the room, in the presence of the guest, check the air conditioner to prevent the guest from missing things, the hotel is not clear, this is good for the maintenance staff and the hotel guests, 2, the maintenance personnel quickly and simply judge the air conditioning failure, to see if it can be repaired within 10 minutes and without the second failure, in the case of timely communication with the store manager or front desk staff report, In the reception of the front desk to explain to tell the guest to see if it can be repaired, if not, you can change the room for the guest, 3, if it is not repaired within 10 minutes, do not let the guest stay in this room, to avoid the guest complaining about the impact of the hotel on the hotel and the impression is not good, notify the manager in time, change the room for the guest, and explain the communication with the guest to understand, you can give the guest a discount or send breakfast to the guest, the maintenance staff will suspend the use of the front desk remarks to repair the room to find a professional to repair, <>