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We will formulate a system from the perspective of employee care.
Field construction personnel are relatively hard, and their management can be relatively flexible. In formulating the relevant system, it can be slightly tilted. At the same time, as the management of the enterprise, you can also go to the field staff several times to feel the situation of the employees.
When the author was engaged in human resources work in the company, the company's procurement and production merchandising were also field staff. In order to better provide the service and management guidance of field staff, the author will choose the worst weather days (or scorching heat, cold wind, heavy rain, etc.) every quarter, and work with them in the field for a few days. First, you can feel the difficulty of their work and have a deeper understanding of their work; Second, you can grasp the first-line information, and be more targeted and reasonable when formulating your own system and welfare.
For example, in the case of knowing them, the author adjusted the ** allowance for field staff. When setting the summer heat reduction fee, combined with the weather in the south, it starts in April of each month and ends in November, and an additional 100 yuan per person per month in the three months from July to September. It is two months longer than the national plan, and the subsidy is also raised a little during the most severe time.
In this way, it is completely acceptable and controllable for the company to increase the cost a little more than the national regulations, but it will have a different touch and recognition in the hearts of employees.
Quantitative standardization of working hours.
Although field work cannot be as strict as that of in-house work, there must be standards for everything. As a manager, you need to understand the working hours of different field jobs, the normal hours of time from the company to the field, and then standardize them. Employees are done in the field according to standard content and processes, so that the time is generally controllable.
If there are special circumstances in the process of installation, the customer can indicate the reason on the construction order. If the customer delays the time due to other reasons and makes the company's field implementation staff wait, the customer will be willing to testify for your employees on your work order. If there is an unexpected traffic jam, it is not difficult to inform the side about it.
For different field jobs, project-based pricing can also be carried out according to their distance and ease of installation. That is, to complete an installation project, no matter how long it takes the field staff to complete, it is a fixed field subsidy (transportation, **, catering, difference compensation, etc.), and at the same time encourage employees to finish their work quickly and rest more.
For example, the author implements a lump sum reimbursement system for employee travel expenses according to the consumption level of the city, which can also effectively and reasonably avoid the problem of employees overreporting and false declarations.
The management of field staff is done with care, and employees will definitely feel it. Let the field staff rest assured, and your management can be assured!
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This is simple, use fast-moving treasures.
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Field management, also known as field personnel management, as the name suggests, refers to the management of field personnel by a company or enterprise. Nowadays, the difficulty of field management has also become a headache for many companies, and this is directly linked to economic benefits, which shows the importance of field management. At present, there is a good field management software on the market, such as Xiaobu field service, which uses 6 unique patented technologies to provide enterprises with field personnel location services, provide punch and sign-in, employee positioning at any time, view employee tracks, customer management visits, and sales control to facilitate timely and accurate understanding of the work status and work progress of field personnel.
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Field Staff Management Steps:
1. Establish morning and evening shift attendance management and punching degree, which can effectively avoid the phenomenon of late arrival and early departure of employees, and set an example for those who arrive late and leave early.
2. Formulate the daily work plan, weekly work plan and monthly work plan of the on-site personnel, and complete the management of the on-site personnel through the work plan and work summary;
3. Through the return visit to the customer, I can understand the daily work of the on-site personnel, such as the frequency of visiting the customer, the content of communication with the customer, etc. At the same time, through the customer, understand the work content and ability of employees;
Extended Information: Attendance Penalty Rules for Field Service Personnel:
The attendance report of on-site personnel should be timely and accurate. If it cannot be reported within the specified time or modified after confirmation, the human resources center will impose corresponding penalties according to the company's reward and punishment system. The specific measures are as follows:
If the first time they fail to report in a timely and accurate manner, they are to be given a verbal warning, and a fine of 50 yuan is to be imposed on the directly responsible suspect, and a fine of 100 yuan is to be imposed on the indirect responsible person; A direct fine of 100 yuan and an indirect fine of 200 yuan shall be imposed on the supervisor. If there are more than three times in the year, a demerit punishment shall be given, and the directly responsible person shall be fined 200 yuan, and the indirect responsible person shall be fined 400 yuan. The fine will be deducted from the monthly salary.
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1.The traditional method of attendance is to punch in, just like many 9-to-5 office workers, the system of clocking in and out of work is adopted, so that you can fully understand the commuting situation of field staff. 2.
The use of workload, that is, the calculation of performance, is also more useful attendance for the Cong Songqiao unit with the flexible system, it is important to remember the number of work rather than the time, such a management method requires employees to have a high degree of consciousness to do a good job and improve work performance. 3.Formulate a management system for field personnel, and fill in the field application form when going out to work.
Very good at being a person. Very good at arranging subordinates to do things.
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