-
It depends on which aspect of the problem, quality fraud can be complained to the Technical Quality Supervision Bureau (identification is required, and the identification fee is responsible for the party at fault), ** fraud. Brand fraud can be complained to the Bureau of Industry and Commerce. In the event of a quality problem with the purchased glasses or if you are not satisfied with the service, you can complain to the Consumer Association if the negotiation and settlement with the optical store fails, or you can directly complain to the Consumer Association without negotiation.
The effective time for filing a complaint or appeal to a consumer association or administrative agency has been specified by laws and regulations, that is, within 2 years after the occurrence of a dispute. However, after a dispute arises between a consumer and a store, he or she should file a complaint with the consumer association in a timely manner, and do not delay it for too long, because the loss of evidence may occur after a long time.
How to deal with complaints. The procedures for handling complaints by consumer associations are as follows:
1. After accepting the complaint, it will issue a transfer form to the complained unit or the competent department, and attach a complaint letter, requesting a reply within a certain period of time in accordance with relevant laws, regulations and policies. Under normal circumstances, the handling shall be completed within 15 days after the formal filing of the case; If it is not done within the time limit, it shall be urged again or other measures shall be adopted until the completion of the process.
2. For complaints with complex content and large disputes, the Consumer Association will deal with them directly or jointly with relevant departments. If an appraisal is required, it will be submitted to the relevant statutory appraisal department for appraisal and a written appraisal conclusion will be issued. The costs required for the appraisal are generally borne by the party responsible for the appraisal conclusion.
3. For important complaints that involve a wide range of areas, endanger the rights and interests of consumers, or damage the rights and interests of consumers are serious and have not been resolved for a long time, they will be reflected to the relevant departments in a timely manner, and at the same time they will be exposed and criticized through the mass media, and cooperate with the relevant functional departments to investigate and deal with them. The Consumer Association handles disputes between consumers and operators, and adheres to the principles of voluntariness and legality. Under the auspices of the Consumer Association, the two sides voluntarily negotiated and reached an agreement based on facts and the law.
All complaints will be replied to and dealt with in a timely manner. There is no charge for receiving complaints.
If you want to understand what you need to open an optical store, first of all, you need to decorate the optical store when you choose a good address, and the decoration is equally important, in line with the positioning and style of the optical store, and the layout is reasonable, so that consumers feel comfortable and natural, and the lighting effect is the soul, which has high requirements for designers. If you want to know more, you can click [Open your own optical store and be the owner].
-
Summary. Furniture is most afraid of fraud complaints, which has a great impact on the reputation of the store. Shandong Province as an example, according to Article 19 of the "Shandong Province Furniture Product Repair and Replacement Return Responsibility Regulations".
In the event of a dispute between a consumer and a seller or a venue lessor due to the issue of the three guarantees of furniture, he or she may apply to the consumer association and other relevant social organizations for mediation, and the relevant organizations shall actively accept it; You can also appeal to the quality and technical supervision department or the administrative department for industry and commerce; They may also directly apply for arbitration or file a lawsuit in the people's court in accordance with the law. If the conditions for replacement are met, but the seller requests a return because the seller does not have a product of the same type and specification, or the consumer is unwilling to exchange the product with another specification or model, the seller shall return the product.
What department is most afraid of furniture complaints.
Dear, I'm glad to answer for you, furniture complaints are most afraid of the quality and technical supervision department.
Furniture is most afraid of fraud complaints, which has a great impact on the reputation of the store. Shandong Province as an example, according to Article 19 of the "Shandong Provincial Provisions on the Responsibility for Repair, Replacement and Return of Furniture Products": if a consumer has a dispute with the seller or venue lessor due to the issue of furniture three guarantees, he or she can apply to the consumer association and other relevant social organizations for mediation, and the relevant organizations shall actively accept it; You can also appeal to the quality and technical supervision department or the administrative department for industry and commerce; They may also directly apply for arbitration or file a lawsuit in the people's court in accordance with the law.
If the conditions for replacement are met, but the seller requests a return because the seller does not have a product of the same type and specification, or the consumer is unwilling to exchange the product with another specification or model, the seller shall return the product.
-
The most ruthless way to complain about a physical furniture store is as follows:
1. Call consumer complaints**12315 to make real-name reports;
2. Complain to the physical store. Customers buy counterfeit and shoddy products in the physical store of the shopping mall, or are not satisfied with the service of the physical store of the shopping mall, perhaps many people will go to the relevant departments or **appeal, in fact, what everyone does not know is that the shopping mall has set up a place to receive consumer complaints, and the most ruthless way to complain about the physical store is that some disputes can be resolved through on-site coordination;
3. Set up 12345 citizen services at all levels to strengthen public services. If a member of the public calls**, the handling officer will promptly forward the complaint to the relevant department for handling. The most severe way to complain about physical stores will be replied to the public after the relevant departments deal with it.
Since the relevant departments should also feedback the results of the handling to the public service** and include them in the assessment, the complaints can generally be better resolved;
4. Report to the public security department. Where physical stores are suspected of fraud, the circumstances are more serious, the amount involved is relatively large, and fraud is constituted, it shall be reported to the public security organs for handling. What are the most ruthless ways to complain about physical stores, please intervene, not only to avoid more consumers from being deceived, but also to fight for yourself to reduce the possibility of property loss.
-
Dear, I am happy to answer for you, what are the complaints that furniture is most afraid of; Furniture factories should be most afraid of consumer complaints, because the crack will affect the reputation of the brand, if it is not handled well, the spine of the source of the matter will be a big trouble, will cause a sensation in the local area, incidentally cause a lot of negative evaluation, the consequences will definitely be very serious. If the price of the furniture factory is unreasonable, then the consumer association will conduct a thorough investigation, which will definitely affect the normal operation of the factory, and the loss is very large. The most serious consequence is to suspend business for rectification, but also to compensate for the loss of consumers, for the furniture factory, it is certainly not cost-effective, so friends who operate furniture factories must be cautious, do not do illegal things.
This can be done by following the following points:
1. Call 12315 to make a complaint, 12315 is to protect the rights and interests of consumers, you can call this, and then transfer to manual service to complain. >>>More
There are quite a lot, because it is an offline physical store, and many of them are not available online. Now it is mainly concentrated in first- and second-tier cities, and in the future, the platform will focus on the development of offline physical stores and membership services.
We often see online promotion, but most of them are to promote online products, most of the offline products are for drainage, and for the promotion of physical stores, how to use network promotion to do it? >>>More
Future use areas of Mini Programs:
Currently, Mini Programs are available in any field at the moment. It is a historic innovation for both individuals and businesses. >>>More
I'm in Jinzun Garden, Lane 333, Fairview Road.