How to solve guest complaints What to do with total guest complaints?

First of all, I think that as a seller, you should check the problem from yourself, is it really your own goods are not good!? Because there are many sellers in the auction who sell products not by themselves, but by the manufacturer, if you are sure that your goods are no problem, then you must consider whether there will be problems in logistics. A good seller will not blindly blame others!

If you are sure that there is no problem with the first two items, you can ask the buyer to pass on some evidence of unqualified goods (such as **, etc.), generally as long as you discuss with the buyer, the buyer will not account too much! If you are sure that your product is not good, you should take the initiative to replace it! As long as you communicate with the buyer sincerely, I believe the buyer will not ask unreasonable questions!

To be honest, who is so empty and often goes to the Internet to buy things to find guilt?

The usual practice is that the seller sticks a fragile sticker logo on the product, so when he steals the beam and changes the column, there will be no such sign. Of course, first of all, the seller's product quality is really fine, as well as the familiarity with the product, and the improvement of anti-fraud awareness.

In such a situation, you can let the other party do an authoritative appraisal, as long as the seller guarantees the quality of the product, the buyer thinks of crooked ideas are different. In addition, unscrupulous buyers also see that some sellers are not familiar with these sellers, and they will not provoke familiar sellers.

Improve the last 40% of the goods to perfection, so as to meet the requirements of customers, and the problems complained by customers must be corrected, so that guests may be retained.

The quality does not meet the requirements, the customer is angry as a matter of course, you first explain to the customer why the quality is not up to standard, and promise that the remaining goods will improve the quality to meet the customer's requirements.

Fuck him and ignore him, hee-hee.

Being complained about by a client is one of the challenges that can be encountered at work, and adjusting your mindset is key to dealing with this situation. Here are some tips to help you adjust your mindset:

1.Calm down: When you receive a customer complaint, try to keep a calm, playful and calm attitude. Avoid being overly emotional or arguing, which can exacerbate the problem.

2.Listen and understand: Listen carefully to your customers' complaints and try to understand their perspectives and concerns. Customers may simply want to express their grievances and want a solution.

3.Don't treat complaints as personal attacks: Don't treat customer complaints as attacks or criticisms of individuals. See it as an opportunity to improve and enhance your ability to do your job.

4.Reflect and act: Carefully review the reasons for the complaint and look for ways to improve. Consider the suggestions made by the customer and think about how to avoid similar problems from happening again.

5.Seek support and feedback: Discuss complaints with colleagues or superiors and ask them for support and guidance. They may be able to provide valuable advice and experience.

6.Establish a positive attitude: Treat complaints as opportunities to grow and learn, and approach them with a positive attitude. By handling complaints, you can improve your professional competence and provide better service to your customers.

Listen to the guest's complaint first, don't interrupt or refute the guest, and let the guest express the whole process2Acknowledging the guest's feelings, showing understanding and sympathy, and making the guest feel recognized and respected3In response to guest complaints, propose solutions, and solicit guests' opinions and suggestions.

4.Finally, I would like to express my gratitude to the guests and say that we will take measures to improve the service and protect the rights and interests of the guests in the future.

Dear here, it is recommended that you participate in the bureau to keep an eye on it: 1Solicit the opinions of the guests and negotiate the solution 2Act quickly to compensate guests for their losses. 3.Track the results of your treatment and refine your solution.

If the guest is more emotional when complaining, you can also refer to this: 1Listen to the guest's complaint first, don't interrupt or refute the guest, and let the guest express the whole process2

Confirm the feelings of the guests, express understanding and affection, and make the guests feel recognized and respected3In response to the customer's complaints, propose solutions, and solicit the opinions and suggestions of the guests to clear the crack. 4.

Finally, he expressed his gratitude to the guests and said that he would take measures to improve the service and protect the rights and interests of the guests in the future.