The property company is not responsible how to complain

1.Complaints can be lodged with the property manager. Everyone knows that the property manager is the top leader of the property company. When the property is irresponsible, it is actually better to find a property manager.

2.Complaints can be lodged with the sub-district office. The Sub-district Office can help us resolve property complaints, as they are the most basic organization to solve people's livelihood problems.

3.You can also file a complaint with the owners' committee of your own community. An owners' committee is an unofficial organization made up of owners in your neighborhood. On behalf of the interests of all owners, it can negotiate with the property management company to safeguard the rights and interests of all owners.

4.Complaints can be lodged with the Housing Authority. The Housing Authority is the leading body that manages the real estate industry. It can help owners protect their interests, but when you complain, you should do so in writing.

5.It is possible to file a complaint with the developer. Because the property department is set up by the developer himself when investing in property development, the developer has the right to question the property issue.

Property irresponsibility can be complained to the department:

1. You can complain to the property management office of the local real estate management bureau, which is the competent department of the property industry;

2. Do a good job before complaining, try not to make oral complaints, and try to submit them in writing;

3. Before submission, look at the property management agreement signed between you and the property management company, what are the places where the property company has not fulfilled its duties, and the evidence should be sufficient and complete. Property irresponsibility should be complained to the local people's ** real estate administrative departments at or above the county level. The owners of the community can jointly seek the help of the neighborhood office and the residents' committee of the community where they are located to set up an owners' committee.

The owners' committee will come forward to communicate with the property management company to resolve the matter, and if the communication fails, the complaint will be filed. To complain, you need to sort out the irresponsible **, voice, text and other evidence of the community property management company, or choose one or more representatives of the owners to make a report to elaborate on the irresponsible behavior of the property as the owner. The property is not responsible, and the complaint can be handled in the following ways:

1. Find a property manager. If it is a small problem in property management, or the attitude of the property staff is not good, you can find a property manager; 2. Find a street office. The sub-district office is under the jurisdiction of the people of the district, and is responsible for the comprehensive management of the implementation of the guidelines and policies of the district, cultural construction, etc., and has the right to accept and assist in negotiation of property complaints.

It is recommended to reflect complaints in a timely manner when encountering problems.

Can the property call 12345 if you don't care about it?

The property can be called a convenient service regardless of the property, and the general complaint to 12345 will be receiving, solving, and returning. If there is a problem with the property and the complaint is sent to 12345, it will also come forward to actively communicate and solve it.

If the property is not responsible, it can also sue directly to the court; If the owner has a service contract relationship with the property management company, and the property management company does not comply with the provisions of the contract, it can sue the property management company for breach of contract; The property management service contract refers to the service contract concluded between the property management service enterprise and the owners' committee, which stipulates that the property management service enterprise shall provide professional maintenance, maintenance, management and maintenance of environmental sanitation and public order in the relevant area of the house and its supporting equipment, facilities and related sites, and the owner shall pay remuneration.

To sum up, the property management company can report to the relevant departments, such as the real estate management bureau, for example. It is recommended that the matter be resolved by peaceful means and not by force.

Legal basis: Article 5 of the "Property Management Regulations" construction administrative departments are responsible for the supervision and management of national property management activities. The local people's ** real estate administrative departments at or above the county level are responsible for the supervision and management of property management activities within their respective administrative areas.

Article 35 property management service enterprises shall provide corresponding services in accordance with the provisions of the property management service contract. Where a property management service enterprise fails to perform the provisions of the property management service contract, resulting in damage to the personal and property safety of the owner, it shall bear the corresponding legal responsibility in accordance with law.

How to complain if the property company is not responsible is as follows:

1. The property can be reflected to the owners' meeting, and the owners' meeting will first negotiate with the property, and if the negotiation fails, it can apply for mediation, or it can directly sue the court. If the property management company fails to perform the relevant obligations in accordance with the content of the property management service contract, it needs to bear the liability for breach of contract if it constitutes a breach of contract;

2. Complain to the owners' committee, record the property inaction, so that the committee members urge the property to solve the owner's problems in a timely manner.

3. Complaints to the street housing management department or the ** community office, the property department of the housing authority and other departments, due to the relatively long time period for the establishment of the owners' committee, some new real estate communities have not been established in time, so it is necessary to complain to the relevant departments, so as to urge the property to solve the problem to the owners;

4. Forum and breaking the news: through the forum, Weibo and other networks, the problem will be fed back, so that more people know, you can also write an article to break the news, and under everyone's attention and influence, you can urge the property to improve the service;

Legal basis

If the property is not responsible, you can complain to the department: Bi Hao Bi 1, you can complain to the property management office of the local real estate management bureau, which is the competent department of the property industry; 2. Do a good job before complaining, try not to make oral complaints, and try to submit them in writing; 3. Before submission, look at the property management agreement signed between you and the property management company, what are the places where the property company has not fulfilled its duties, and the evidence should be sufficient and complete.

So what are the circumstances of refusal to pay the property fee?

1. The collection of property fees should be calculated from the date when the owner receives the notice of repossession, and should not be calculated from the date of delivery specified in the purchase contract. If the developer fails to notify the owner of the property and therefore delays the delivery, the owner can refuse to pay the property fee for this period.

2. If the company does not sign a contract with the owner, the owner may refuse to pay the property fee.

3. If the property management company requires the payment of energy fees generated by power equipment such as heating and air conditioning, but it is not within the scope of the owner's payment, the owner may refuse to pay.

4. If the quality of property service is too poor, the owner can temporarily refuse to pay the property fee, but there must be strong evidence and find a substantive solution.

5. When the property provides services that are not agreed in the contract or without the consent of the owner, the owner has the right to refuse to pay the property fee.

6. In the event that the property management company raises the property service fee standard without authorization, the owner may refuse to pay the part of the unauthorized increase.

7. If the house has not been delivered due to the quality of the house, the property fee shall be paid by the developer.

8. In the case that the property management company does not have the original approval documents of the price management department, the owner can refuse to pay the property fee.

The above is the situation of refusal to pay the strata fee, are you clear?

According to Article 47 of the "Property Management Regulations", the rights and obligations of property users in property management activities shall be agreed upon by the owners and property users, but shall not violate the relevant provisions of laws, regulations and management regulations. If the property user violates the provisions of these Regulations and the Management Regulations, the relevant owners shall be jointly and severally liable. Article 48 The local people's real estate administrative departments at or above the county level shall promptly deal with complaints from owners, owners' committees, property users and property service enterprises in property management activities.

Article 66 In violation of the provisions of these Regulations, the staff of the competent department of the construction bank, the local people's real estate administrative department at or above the county level or other relevant administrative departments take advantage of their positions to accept property or other benefits from others, and do not perform their supervision and management duties in accordance with the law, or if they find illegal acts and do not investigate and deal with them, and constitute a crime, they shall be investigated for criminal responsibility in accordance with law; If it does not constitute a crime, it shall be given an administrative sanction in accordance with law.