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The property company of the community belongs to the property management of the Housing and Urban-Rural Development Bureau, and if the property of the community is not doing well, you can complain, and the property is also afraid of the property committee of the community.
After all, the community owners committee has the right to supervise the property.
China Property Management Association on the issuance of the "Ordinary Residential Community.
In order to improve the level of property management services, the notice of the property management service level standards (for trial implementation) urges property management enterprises to provide services that match the quality and price, and guides owners to correctly judge the service quality of property management enterprises.
Establish the concept of equivalent paid consumption.
Ordinary residential community property management service level standards (trial):
1. The service and the service are signed with a standardized property service contract, and the rights and obligations of both parties are clear.
2. When undertaking the project, carefully inspect the common parts of the residential community and the common facilities and equipment, and the acceptance procedures are complete.
3. Managers and professional operators shall obtain property management professional qualification certificates in accordance with relevant national regulations.
Or a job certificate.
4. Have a perfect property management plan and quality management.
Financial management, file management.
and other systems are sound.
5. The management service personnel should dress uniformly, wear signs, conduct norms, and provide active and enthusiastic service.
The above content refers to: Encyclopedia - Property Management Service Level Standards for Ordinary Residential Communities (Trial).
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The property is most afraid of the regulatory department, probably, for fear of being investigated.
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Which department is the most feared by the property in the community, as follows:
1. You can complain to the property management office of the local real estate management bureau, which is the competent department of the property industry;
2. Do the corresponding work before complaining. Try not to make a verbal complaint, but to submit it in writing;
3. Before submission, look at the property management agreement signed with the property management company, what are the places where the property company has not fulfilled its duties, and the evidence should be sufficient and complete.
Legal basisArticle 48 of the Property Management Regulations.
Local people's ** real estate administrative departments at or above the county level shall promptly deal with complaints from owners, owners' committees, property users and property service enterprises in property management activities.
What are the procedures for complaining about the property of the community.
1. If the first person who receives the complaint is the general personnel of the property management company, he can give an explanation on the spot, and if he cannot deal with it, he should lead the complainant owner to a special complaint acceptance department for processing;
2. After receiving the complaint, the complaint acceptance personnel shall first appease the emotions of the owners, use the principle of dealing with the mood first, and then deal with the matter, and treat the complaints of the owners with a positive attitude;
3. When the owner states the reason, the complaint handler shall make a detailed record of the reason stated by the owner for future inquiries, and at the same time require the owner to present relevant certificates as evidence;
4. Classify the business according to the matters complained by the owner, and immediately verify whether the complaint is true and effective, and if it is effective, it can be dealt with immediately; If it cannot be dealt with on the spot, you can negotiate with the owner for the processing time, and after asking the superior, you will be given a time-limited reply;
5. If there is a complaint that can only be solved with the cooperation of other departments, you should contact other departments as soon as possible to obtain a solution and then answer to the owner;
6. When the owner is not satisfied with the result, the complaint handling personnel can be handed over to the superior for processing. When the on-duty staff cannot solve the problem on the spot, they can negotiate with the owner to ask for the best tracking service at another time, and give a reply within a limited time;
7. When the owner does not agree to the replacement time, briefly summarize the complaint handling, report and transfer it to the superior department for processing;
8. When the complaint is handled, the complaint acceptance personnel shall make a record of the complaint handling results in a timely manner after seeing the owner go out of the door. If time permits, the complaint can be classified and summarized.
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According to the provisions of the "Property Management Regulations", the local people's ** real estate administrative departments at or above the county level shall promptly deal with the complaints of owners, owners' committees, property users and property service enterprises in property management activities.
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1. You can complain to the property management office of the local real estate management bureau, which is the competent department of the property industry. 2. Do the corresponding work before complaining. Submit it in writing as much as possible; 3. Before submission, look at the property management agreement signed between you and the property management company, what are the places where the property company has not fulfilled its duties, and the evidence should be sufficient and complete.
Hope it helps you and I wish you happiness and happiness every day! 欄欄
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First, the competent authority of the property service enterprise is the local real estate administrative department, such as the housing authority;
Second: the competent authority of the property service fee is the local competent authority, such as the price bureau;
Third: the above are the main competent departments of property service enterprises, as well as urban management departments (such as urban management, etc.), fire management departments, etc., which are also administrative departments of property service enterprises.
The obligations of property management companies in property management[1] are mainly as follows:
Perform the property management contract and operate in accordance with the law;
Accept the supervision of the owners' committee and all owners;
Major management measures shall be submitted to the owners' committee for deliberation and approved by the owners' committee;
Accept the supervision and guidance of the real estate administrative departments, the relevant administrative departments and the people where the residential quarters are located.
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There are many departments that can manage them, such as taxation, health, public security, municipal administration, etc. As for the most feared, it should be the Housing and Urban-Rural Development Bureau, that is, the Housing and Urban Construction Bureau.
Expansion: Municipal administration refers to the administrative work of the city. Also refers to market affairs; Urban management work. Including industry and commerce, transportation, public security, culture and education, environment, health, capital construction, etc.
Introduction: Public security bureaus usually have public security bureaus at the municipal level: public security bureaus of municipalities directly under the central government, public security bureaus of provincial capital cities, public security bureaus of prefecture-level cities, and county-level public security bureaus.
Specific public security bureaus are generally under the leadership of the local ** and under the guidance of the public security department or bureau at a higher level. The highest department of the public security organs is the Ministry of Public Security, which directs public security work throughout the country, including all levels of public security bureaus.
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Personally, I think that the current laws and regulations on the collection of property service fees are very non-standard! Think about it: how can you pay property management service fees if you don't renovate your house and don't get the keys, and you don't even set foot in the door!
And discuss with the property company! Isn't this the same principle as the old society and landlord discussions? There is no convincing standard for the general public to get benefits!
Personally, I think: 1. Those who have not moved in and have not got the key can only pay the property fee of the shared area! 2. Settle in and pay the property management fee in full!
Don't pay a few percent or anything! - There are more loopholes in this way!
Personally, I think: 1. Those who have not moved in and have not got the key can only pay the property fee of the shared area! 2. Settle in and pay the property management fee in full! Don't pay a few percent or anything! - There are more loopholes in this way!
Personally, I think the above methods can be used as a reference (there is a shared area on the real estate certificate), so that the contradictions between our Chinese owners and property management companies will be greatly reduced! The laws and regulations are also relatively clear! The property management company that didn't move in and didn't get the keys served the owner's shared area!
The cost to the owners is not high!
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There are several departments under the jurisdiction of the property company:
First, the competent authority of the property service enterprise is the local real estate administrative department, such as the housing authority;
Second: the competent authority of the property service fee is the local competent authority, such as the price bureau;
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There are many departments that can manage them, such as industry and commerce, taxation, health, public security, municipal administration, etc. As for the most feared, it should be the Housing and Urban-Rural Development Bureau, that is, the Housing and Urban Construction Bureau, and all construction projects are under the management of the Housing and Urban-Rural Development Bureau.
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Well, the property in the community may be most afraid of environmental protection, because the environment of a community is very important, so this is also the thing they are most afraid of.
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In sharp things that is a property, the exterior wall decoration caused my living room to seep sewage, 18 years has not been repaired, you complained that he called and finished, did not solve the problem, and said that it is not the responsibility of the property, water and fire ruthless, sitting in the office property.
Will it be okay if the renovation permit is done? How is the acceptance passed?
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Property management due to improper vehicle management (the charging pile is occupied by a non-charging vehicle) the owner needs to use the car the next day, resulting in the owner borrowing other owners' household electricity charging, the property management pulls out the owner's charger, asks for it and gives 110 to blurt out that the owner is privately pulling the wire, and other owners resonate and say that their owners have nothing to do, which community is willing to accept this kind of property management? Please ask the relevant departments to also weigh the owners. Who is at fault?
Is this for the convenience of the owner? And the owner has also reported the situation to the doorman many times, and has also called the charging pile department to solve the problem, and the charging pile department has also negotiated with its property management, but it is invalid.
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What's the use of complaining, the key is to solve the problem, now no one is willing to take responsibility, they will find someone to take the blame, how many good people have been wronged!
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The most afraid of the owners' committee, the owners themselves set up the owners' committee, which has the right to remove the property company.
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Our home was blistered, most of the property is responsible, people don't lose money, and I feel heartache on the floor.
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If there is no property community, it will continue, the community will come to take over, and the community will report it.
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You can complain to the owners' committee (or developer) of the employer and ask it to make corrections according to the content of the contract. For larger problems with property companies, you can file a complaint with the Property Management Division of your local housing authority, which is mainly responsible for receiving complaints from the owners' committee (or developer). Do a good job before you complain, look at the property management agreement you signed with the property management company in advance, what are the areas where the property management company has not fulfilled its responsibilities The evidence should be sufficient and complete, and then submit it in writing.
If it is about fees, you can go to your local price department to file a complaint.
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I would like to report the indiscriminate collection of property management fees.
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Which department is the management department that the community property company is most afraid of?
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By region, no matter how many complaints we have in our area, we can't solve them.
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What should I do if I rent a shop in a second-hand property and ask me to move and say that I don't cooperate with the management?
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