How long does it take for 12315 online complaints to be processed?

Up to 7 days. Legal basis:According to Article 15 of the Measures for the Handling of Consumer Complaints by the Administrative Department for Industry and Commerce, the administrative department for industry and commerce with jurisdiction shall handle the complaint within seven working days from the date of receipt of the consumer complaint and inform the complainant:

1.Complaints that meet the requirements shall be accepted and the complainant shall be informed;

2.Complaints that do not comply with the requirements will not be accepted, and the complainant will be informed of the reasons for the inadmissibility.

Data Extension:"12315" is a consumer complaint and reporting hotline** and a national Internet platform.

The national 12315 Internet platform was officially launched on March 15, 2017. This is another major measure to promote "Internet + government services", marking that the consumer rights protection work of China's industrial and commercial and market supervision departments has entered the Internet + era.

March 15, 1999, in order to effectively solve the majority of consumers"It's hard to complain"The State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, has opened a special 12315 consumer complaint report in the country. Relying on 12315**, the industrial and commercial administrative organs at all levels across the country have established a 12315 consumer complaint and reporting service network with modern information technology as the main means, integrating acceptance, investigation and supervision, and covering urban and rural areas across the country.

[Legal Analysis].

The 12315 platform stipulates that the time limit for the initial investigation of complaints to be accepted is 7 working days, the time limit for handling is 45 working days, the time limit for reporting and verification is 15 working days, and the time limit for handling and closing is 90 natural days, which may be overdue according to the actual situation in each place.

Legal basis:

Food Safety Law of the People's Republic of China

Article 12 Any organization or individual has the right to report food safety violations, learn about food safety information from relevant departments in accordance with the law, and put forward opinions and suggestions on food safety supervision and management.

Article 103: Units where food safety incidents occur should take immediate measures to prevent the accident from expanding. The accident unit and the unit receiving the patient shall promptly report to the county-level people's food safety supervision and management and health administrative department at the place where the accident occurred. The people's agricultural administrative departments at or above the county level shall immediately report to the food safety supervision and management department at the same level if they find food safety accidents or receive accident reports in their daily supervision and management.

In the event of a food safety incident, the county-level people's food safety supervision and management department that receives the report shall, in accordance with the provisions of the emergency plan, report to the people's food safety supervision and management department at the same level and the people's food safety supervision and management department at the higher level. The food safety supervision and management department of the county-level people's property and the people's property at the higher level shall report in accordance with the provisions of the emergency plan. No unit or individual shall conceal, falsely report or delay the reporting of food safety accidents, and shall not conceal, forge or destroy relevant evidence.

Article 115: The food safety supervision and management departments of the people's ** at or above the county level shall publish the email address or ** of the department to accept consultations, complaints, and reports. Upon receipt of consultations, complaints, or reports, those that are within the duties of the department shall be accepted and promptly replied, verified, and handled within the statutory time limit; For those that do not belong to the duties of that department, they shall be transferred to the department that has the authority to handle it, and the consultation, complaint, or informant shall be notified in writing. Departments with the authority to handle it shall promptly handle it within the legally-prescribed time period, and must not pass the buck.

For reports that are verified to be true, the whistleblower will be rewarded. Relevant departments shall keep informants' information confidential and protect the informants' lawful rights and interests. Where a whistleblower reports the enterprise to which he belongs, the enterprise must not retaliate against the whistleblower by terminating or modifying the labor contract or by other means.

It will be accepted within seven working days, the national 12315 platform complaint method:

2. Enter the username and password on the login page to "log in", if there is no registration, click "Register New" to register an account.

3. After logging in successfully, return to the homepage and click "I want to complain" to enter the complaint application interface.

4. Read the complaint instructions on the complaint application page.

7. On the page of filling in consumer information, enter your name, contact** and mailing address, and click "Submit".

8. Fill in the details on the business information interface.

9. Fill in the details of the incident and your own complaint in the content of the complaint, add evidence in the attachment, and click "Submit" to complete the complaint after completion.

Legal analysis: up to 7 days. 1. After accepting a consumer complaint, the industrial and commercial administration organ shall terminate the mediation within 60 days. 2. For consumer disputes, the industrial and commercial authorities can only mediate, and have no right to force one party to compensate the other party. If mediation fails, a lawsuit may be filed for settlement.

Legal basis: Article 15 of the Measures for Handling Consumer Complaints by the Administrative Department of the Industrial and Commercial Bank of China for Slowing Down the Drought and Regulating Administration Article 15 The administrative department for industry and commerce with jurisdiction shall handle the complaint and inform the complainant within seven working days from the date of receipt of the consumer complaint: 1. The complaint that meets the requirements shall be accepted, disturbed and informed to the complainant; 2. Complaints that do not meet the requirements will not be accepted, and the complainant will be informed of the reasons for not accepting them.

12315 online complaints can be accepted within a maximum of 7 days.

The following complaints will not be accepted or terminated:

1) It is not within the scope of the duties of the administrative department for industry and commerce;

2) After the purchase of the goods beyond the shelf life, the respondent no longer bears the liability for breach of contract;

3) The administrative department for industry and commerce has already organized mediation;

4) Consumer associations, people's mediation organizations, or other organizations that have already mediated or are currently handling it;

(5) The court, arbitration institution or other administrative department has already accepted or handled it;

6) Consumers know or should know that their rights and interests have been violated for more than one year, or where consumers are unable to prove that their rights and interests have been infringed;

7) Not complying with the provisions of national laws, regulations, and rules.

After the administrative department for industry and commerce accepts a consumer complaint, if the parties agree to mediation, the administrative department for industry and commerce shall organize mediation and inform the parties of the time, place, mediators, and other matters such as the time and place of mediation. The mediation shall be presided over by the staff of the administrative department for industry and commerce. With the consent of the parties, the administrative department for industry and commerce may invite relevant social organizations and professionals to participate in mediation if the rent is not rented.

Where the mediators of the administrative departments for industry and commerce are close relatives of the parties to the consumer rights and interests dispute or have other interests with the parties, and might impact the fair handling of the complaint, they shall recuse themselves. Where the parties apply for recusal of the mediators, they shall promptly suspend the mediation activities, and the responsible person of the administrative department for industry and commerce to which the mediators belong shall make a decision on whether to recuse themselves.

In carrying out mediation, the administrative departments for commercial administration may require the parties to consumer rights disputes to provide evidence, and when necessary, may conduct investigations and collect evidence in accordance with the provisions of relevant laws, regulations, and rules.

Except as otherwise provided by laws and regulations, parties to consumer rights disputes shall provide evidence for their own claims.