Wei Duomei mooncakes eat hair, customers refuse to compensate 10 times, how did the merchant respond

The merchant's response to this matter is: according to China's food management law, customers can ask the merchant to compensate about ten times the amount of compensation if they eat food with quality problems. The merchant agreed to pay ten times the **, and the customer opened his mouth and asked for 1,000 yuan.

The merchant thinks that the customer's ** fake, and the hair baked at a high temperature of 1000 degrees should not be so black and neat, so the merchant hopes that ** can help them solve the case. If it is really as the merchant thinks, the merchant will also pursue the extortion of the customer to the end.

This customer bought mooncakes, and the unit price of mooncakes is yuan. After the customer found the hair, the merchant said that he could compensate him tenfold, and the amount of compensation was 129 yuan. The customer thinks that the merchant has paid too little compensation and wants to ask for 1,000 yuan in compensation.

The merchant does not agree to compensate so much, but thinks that the customer did it on purpose, and even suspects that there is fraud. Because the customer has not yet broken the moon cake, he has already taken out his mobile phone and is ready to record the ** with hair in the moon cake. We can also understand the suspicion of merchants.

The matter is investigated by the police. If a customer is involved in extortion, they will need to pay compensation for the store's reputation, face a hefty fine, and criminal detention for more than seven days.

On the other hand, there are countless cases where unidentified hairs have been found in food. In order to ensure the food safety of residents.

It is specially stipulated that if the merchant sells goods of substandard quality, if it has not been eaten, the two parties can negotiate a refund, and the customer can also claim ten times the compensation. If the food is harmful to the human body, the merchant needs to compensate the customer for medical expenses and face the revocation of the business license.

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So, what do you think the hair inside the mooncake should look like after it is baked at high temperature?

The merchant is willing to compensate the customer. He said that he would pay more attention to this aspect of the problem, and hoped that customers could accept the compensation from Vertami. Accept the merchant's apology.

Mei Wei responded that it had been dealt with at that time, and the guest bought a mooncake and a small cake, which cost more than 40 yuan in total. According to the ten-fold compensation requirement of the Food Safety Law, the store compensated 129 yuan at that time, but the customer did not agree and demanded 1,000 yuan. The parties were unable to agree on the amount of compensation.

The merchant responded that he was willing to compensate the consumer ten times according to the food safety law, but the consumer was unwilling and insisted on 1,000 yuan in compensation, so this matter was even more troublesome.