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Renovation companyThe opening remarks of the best sales pitch: Be fully prepared, have a thorough understanding of your products or services, and know the purpose of this communication.
1. Straighten out your thinking before pulling out **, and it is best to write down the main points so as not to forget.
2. Have a full understanding of the company's own products.
Including the basic performance of the product, the uniqueness, and the advanced points of similar products, must be well understood.
If you don't even know your own product, how do you introduce your product to your customers?
Opening Remarks:
Subtly self-report your home and get into the conversation quickly.
Let the other party remember you immediately after listening, so that when you follow up for the second time in the future, you will save a lot of time and cost.
When the other party picks up the **, you should politely say hello, and then report to your home.
After reporting to your home, you can quickly get into the topic of conversation.
Tell customers about the company's products or services as soon as possible.
In particular, we must pay attention to the fact that we must inform customers of the advanced and excellent advantages of your products and services at the first time.
The principle of empathy, the principle of communication, in overcoming all kinds of psychological barriers.
When you give to others, you provide excellent products and services for others, not to make other people's money.
Many ** salespeople often encounter such psychological barriers in communication, resulting in inability to let go of communication and work with a sense of guilt, which is a very negative emotion.
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The decoration company has the following skills:
1. When calling a customer, if you meet a girl, you can call it a sister, a beauty or a lady; If you meet a boy, you can call him brother, sir, etc., and then report the name of your decoration company.
2, to the customer to play the content of the skills to master, everyone's time is more precious, the salesman to the customer to play **, should simply ask the customer the decoration of the house; If the customer says that the house has not been renovated, then the communication can continue; If the house has been renovated, then you can say goodbye politely and continue to play the next **, or ask the customer if there are other friends' houses that need to be renovated, and then ask the next **.
3. Many customers are more concerned about the decoration of the house, so when the salesman talks to the customer, if someone asks, he can say: "Sister, you take me to see the house, I measure the size of the house, and communicate your needs clearly before giving you a detailed ** list."
4. Encounter customers to ask about the design style skills: each owner wants to decorate the house to their liking, and the salesman must be familiar with the characteristics of different styles and suitable house types and areas when facing customers.
If a customer smells the design style, he can go like this: "The house type and area of your house can be decorated in three styles: A, B, and C, and you can look at these three decoration styles."
Which one do you prefer? ”
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Do the math how much it will cost you to renovate your home
Customer service of the decoration company: Hello, is it Mr. Miss? I am Xiao Wu, a customer consultant of the renovation company, do you have any plans to renovate the house in the community recently?
Customer answer] 1. The customer is busy.
If the customer says that he is busy hanging up, he can continue to call the customer **, and the customer says that I am in a meeting, then I have to say "Sorry to bother, goodbye!"
2. When the customer says not to decorate.
Customer service: When would you like to decorate? If the customer does not know and has no plan at present, the customer service should distinguish the reason why the customer does not decorate, and see whether it is an investment house or a self-owned house. If the customer says that there is no money for decoration, you can invite the customer to the company to understand and facilitate follow-up contact.
3. If the customer says that it will be renovated in the second half of the year or in two months.
Client: Okay, I'll go.
Customer service: Excuse me, I wish you a happy life, goodbye!
4. If the customer says that he is still unsure, he needs to contact him again.
Client: Probably not available until the weekend.
Customer service: Then I'll contact you on Friday afternoon to confirm the time.
Customer: Okay.
Customer service: That bothers you, I wish you a happy life, goodbye!
Enter the area and get the decoration for free**].
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