How to complain if you find a food problem

[Legal Analysis].

Food quality problems can be reported to the local Food Safety Supervision Bureau or the Industrial and Commercial Bureau. Complaint channels: "12331"**, Internet, letters, visits, etc.

The national unified food and drug supervision and administration department complained and reported ** "12331". The Administrative Measures for Food and Drug Complaints and Reports have been deliberated and approved by the State Food and Drug Administration on December 22, 2015, and will come into force on March 1, 2016. Food and drug regulatory departments at all levels should establish special agencies to be responsible for accepting reports.

After receiving a complaint or report, the agency should manage the code in a unified manner, and a special person should be responsible, and make a decision on whether to accept it within 5 days. Where the targets of complaints and reports and illegal acts are clear and fall within the jurisdiction of the administrative region, they shall be accepted. The time limit for the completion of all transactions is generally 60 working days, and the extension period shall not exceed 30 working days if the situation is complicated.

Legal basis] Measures for the Administration of Food and Drug Complaints and Reports》 Article 3 The management of food and drug complaints and reports shall implement the principles of unified leadership, territorial management, administration according to law, and social co-governance. Food and drug supervision and administration departments at all levels shall strengthen the guidance and coordination of the management of food and drug complaints and reports, strengthen publicity, implement the reporting reward system, and encourage and support the public to complain and report food and drug violations. Article 4 The food and drug supervision and administration department is in charge of the management of food and drug complaints and reports nationwide, and mainly performs the following duties:

1) Formulate management systems and policies for food and drug complaints and reports, and supervise their implementation; (2) Investigate and handle food and drug complaints and reports that have a significant impact nationwide and release relevant information; (3) Inform the management of food and drug complaints and reports nationwide;

Hello dear, glad to answer for you. First of all, for food complaints, we should take effective measures to solve them. First of all, the complainant should be contacted in a timely manner to understand the specific situation and take effective measures to solve the problem in a timely manner.

Secondly, effective measures should be taken to ensure food safety, such as regular inspection of food quality, regular inspection of food additives, regular inspection of food contamination, etc. In addition, food safety education should be strengthened to enhance consumers' awareness of food safety to prevent food safety problems. In addition, food safety supervision should be strengthened, a sound food safety management system should be established, food safety regulations should be strictly implemented, food safety risks should be strictly controlled, and food safety should be ensured.

In short, effective measures should be taken to solve the problem of food state product complaints to ensure food safety.

If the food is expired, consumers can file a complaint by submitting a complaint to the consumer association and the industrial and commercial department of the town. Consumers can directly request compensation from the merchant, and can also require them to pay compensation of ten times the price or three times the loss; Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB.

Article 148 of the Food Safety Law.

If a consumer suffers damage due to food that does not meet food safety standards, he or she may claim compensation from the operator or the producer. Producers and operators who receive consumer compensation requests shall implement a first-bear responsibility system, pay compensation first, and must not pass the buck; If it is the responsibility of the producer, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation.

If a consumer produces food that does not meet food safety standards or sells food that he knows does not meet food safety standards, in addition to claiming compensation for losses, he or she may also demand compensation of 10 times the price or 3 times the loss from the producer or operator; Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB. However, there are exceptions to the defects on the labels and instructions of the food that do not affect food safety and will not mislead consumers.