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I don't know how big the store you are responsible for is in business? What kind of store is it? Generally speaking, the management of large stores is somewhat different from that of small stores, or different types of business.
Of course, there are many of the same management methods. I can only give you advice on the common parts in general. In the management category of general stores, you can see your own shortcomings or need to work hard from two aspects, one is marketing professional, and the other is personnel management and leadership.
For the sake of space, I will briefly explain these two aspects. One. Marketing Major:
Good performance can strive for more resources for the boss or boss, and can also drive a good working atmosphere in the store. If it is the former, then do something or make the image of the store eye-catching, increase the number of visitors, if the latter is the moving line of the store, the service of the clerk, the ability to explain the goods, and the sales skills should be strengthened; Second, personnel management and leadership: people are the main driving force for performance, an efficient team should give team members clear goals, clear responsibilities, smooth work processes, incentives for teaching students according to their aptitude, reasonable role allocation, good team member communication, and of course, charismatic leadership, where leadership charisma refers not only to the executive power given to you by the company, but also your own professional ability charm and the ability to lead the team to a good atmosphere.
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Analyze the key to the problem with the manager, see if it is not a personal ability enough, if it is, give the position to a capable person, to be able to ask this kind of question, it means that you are not a person who loves vanity, just reluctant to that position, you yourself as a clerk while working and learning, I believe you will have the day of progress, work hard!
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You have to go into the mountains to collect wild meat.
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The store manager also has to work, but the division of labor is different:
The store manager is a chain operator who is a member of the chain.
The name of the managerial position appointed by the enterprise to manage a single store can also be the title of the owner of the self-operated store, which is in the commodity economy.
The new vocabulary in the tide understands the full set of legal systems.
Comply with and have the ability to defend all legal rights of the store.
The quality here is the quality of the person itself, including knowledge and culture, knowledge is learned in school education, and culture is learned in social life, its ** is society.
First of all, the store manager should have a strong sense of belonging.
Treat the store as a part of your life, and only if you treat things as a part of your own business, you will do your best.
Positive attitude, the store manager is the leader of the whole team, to have a positive attitude, and to infect subordinates. How to do it, take the initiative to help others, treat people diligently to do things, go to the store in advance every day, greet the staff with a smile, so that the staff can feel very warm and happy when they enter the store, so that your employees will naturally bring this emotion to your customers.
The courage to challenge new performance, overcome existing difficulties, rarely complain, maintain a smiling face, such a positive attitude will inevitably infect your employees, your customers, over time such a harmonious atmosphere will be one of the store's culture.
Continuous learning, learning is not only to read books, learn in the classroom, but more importantly, to hear and see in the process of work, the customer's feeling is the most important, when the performance fluctuates, the customer makes suggestions, you see the store to make customers or employees feel inconvenient, you must actively think about the analysis and improvement, continuous learning will make it easy for you to find the root of the problem, and to solve.
Team consciousness, the store manager is the manager of the entire store is also a member of the team, since it is a member of the team, it should abide by the team's various systems, can not be specialized, always think about the people in the team, and give full play to the strengths of the staff to maximize the interests of the team.
Be decisive, when making a decision, you must quickly analyze the problem and make a decision, you know, when dealing with small problems, employees usually deal with their own problems, and will seek your help when they think some tricky problems, at this time, as a store manager, if you hesitate, you can't point out a direction for employees, so that employees are very confused, jujube bucket clear vision, fast thinking will also help employees improve their sense of belonging.
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The reason why no one wants to be a store manager is because he has so many responsibilities and management functions. Other dividend ratios should also be given, such as giving 1 yuan to ordinary employees and 3 cents for every commodity sold. In addition, he is given a certain amount of authorization, so that he can deal with all kinds of returns, customer disputes, and even recommend the dismissal of some unreliable employees.
I think it will be possible to attract employees to become store managers.
The store manager can expand the vision of the subordinates, make the best use of their talents, and improve the ability to guide performance; Cultivate subordinates with their own standardized management, and teach feasible methods, steps and skills, so that they can fulfill their responsibilities and be competent in their duties. At the same time, it is necessary to check and fill in the gaps, help the subordinates correct their mistakes as soon as possible, and train them to grow rapidly.
Related information
The store manager is like a squad leader in the army, who has supreme power in field combat, but a good store manager is definitely not born, and must go through strict and systematic professional training to complete the task. The store manager is a manager with a special nature, he not only has to deal with many specific and complicated affairs in the store, is the overall person in charge of the store's business activities, but also must achieve various business goals, and is responsible for the owner of the store.
The time when the business activities in the store are going smoothly is short, and the time when it is hard and boring is very long. The store manager must have enough patience to guide the whole team through one difficult time after another. An optimistic and cheerful smile will always illuminate yourself and others like sunshine, and the good mood of the store manager will be a breeze to spring, so that the atmosphere of the whole store will be renewed.
The above content reference: Encyclopedia - store manager.
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