Are hotels often short of people Which positions are often short of people? What about reception?

I suggest that you become a tour guide first, mix in some social experience, even if you enter the hotel later, you can also rely on your work experience in this direction, highlighting some of your hotel-related experience.

In addition to the shortage of service personnel in the hotel, marketing personnel are also very short, if you have been a tour guide can talk about your convenience in terms of resources, which greatly improves your employment rate, in short, the satisfactory job is not a one-time can be found, it needs to accumulate and accumulate again, experience and luck are fully possessed, will get.

From a macro point of view, the reception staff of domestic hotels is relatively tight, especially in the hotel industry. Due to the low threshold for hotel employment, you don't pay much attention to academic qualifications and majors, but your personality and patience determine whether you can develop in the hotel industry for a long time. To do the hotel can basically be planned like this, first do the front desk reception, and then strive to be the supervisor, and then to the lobby deputy manager, the front office manager, according to such a plan to set goals for yourself, good luck.

You can go to the best Oriental **, there are many hotel positions on it, and there are many fresh graduates in the job search community above who are facing the same situation as you, you can see how they are doing in the face of these situations, come on, no matter how you choose, you must have confidence and be happy.

There are generally two kinds of people that are most lacking in hotels, one is excellent executives, and the other is front-line staff!

The reason why the hotel front desk is not good to recruit people:

1. The front desk work is relatively mechanical, and the development space is limited.

The work content of the front desk includes the reception and registration of visits, answering **, mail and parcel receipt and sending, office supplies procurement and distribution and other related matters.

2. The recruitment requirements for the front desk are high.

Most of them have age restrictions, and basically the recruitment conditions of each company's front desk require a good image and temperament, and even some companies require a height of not less than 165cm, etc., and the rigid requirements are relatively high.

3. The work at the front desk is not cost-effective.

In fact, some of the front desk work is busy, not only to manage the work of the front desk, but also to do a good job in the maintenance of the company's conference room, the maintenance of the office environment, etc., and the salary of the front desk is not high. I do these menial jobs every day, but the salary is the lowest in the same level of position, which is one of the reasons why it is becoming more and more difficult to recruit at the front desk.

Ways to improve your front desk work:

1. Set up a clear promotion mechanism for the front desk.

Because of the limited development space, many people do not choose to be the front desk. If the front desk has a wide space for development and a promotion mechanism, it will also attract talents.

2. According to the specific work of the front desk, the salary should be increased appropriately.

According to the work ability of the front desk staff, the salary of the front desk is increased in a targeted manner, and there is a perfect salary increase mechanism, so as to stimulate the enthusiasm of the front desk staff.

3. Expand the age range of the front desk appropriately.

The hard restrictions at the front desk lead to the inability to recruit suitable employees, and the requirements for image temperament, height and age can be appropriately lowered, and recruitment will be easier. <>

As a person in the service industry, our waiters do encounter various emotional problems, especially when customers are messing around, and some customers will even abuse the waiters for no reason because of personal problems. This kind of behavior is very unqualified, but it is better for the waiter not to be familiar with such customers, and the waiter needs to adjust his mentality as much as possible and solve the problem in a rational way.

Waiters first need to control their emotions.

Because the waiter himself is working, no matter how the customer treats him, the waiter first needs to have a certain degree of professionalism. Even if the wrong party is not their own, the waiter needs to control their emotions as much as possible and never hurt themselves because of the actions of others. As a waiter, if the waiter and the customer are abusive to each other, even if the waiter himself is not in trouble, this behavior will make the waiter feel bad.

Waiters can ask for help from the leaders around them.

When the customer insults the waiter for no reason, the waiter can take the initiative to seek help from the leader around him and report the situation to the leader. For the leader, because the leader has seen this situation many times, the leader will use the right way to resolve the relevant disputes, and the waiter's behavior will not have such an impact on the business of the entire restaurant. 

It is not necessary for the waiter to give the customer general knowledge.

To some extent, all walks of life will have their own difficulties, and we will also encounter those who deliberately make things difficult for us in the process of work. When we meet such people, we need to try not to let the behavior of these people affect our mood, and there is no need to be like such people. When others behave in a low-quality manner, if we reply to them in a high-quality way, they will naturally know how hateful their behavior is.