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1. Check whether the SIM card is enabled for GPRS Internet service or temporarily closed. To use the mobile phone data Internet function, the ** card needs to activate the data data Internet service. You can contact the local network provider of **card to open the data traffic Internet service.
2. Check whether the "Mobile Data" switch is turned on. Slide your finger down on the top curtain of the screen, slide the shortcut bar to the left, and turn the "Mobile Data" dot green. 3. Reset the Internet access parameters.
In standby mode, select Standby Screen - Applications - More Settings - Mobile Network - Tap the access point name - Menu - Reset to Default Settings - After the settings are completed, restart your phone to surf the Internet. 4. Please try to change to other ** cards 5. You can also try again in a different time period or network environment. 6. Back up your phone's data (**book, SMS, **, etc.), restore your phone to factory settings, if the fault persists, it is recommended to send your phone to the nearest Samsung service center for testing and repair.
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Drop-down menu,That is, the top signal line of the phone,Pull down,Then swipe left and right,There will be a "data connection" button on the top of the page,Click to open,Then click to close。
Or click Settings, Wireless & Network, Mobile Network, there is an option to "Enabled Data", check that one to turn on data traffic. Generally, the Internet data traffic will be consumed more,Try to turn off the Internet data when not in use,Unless you have a large Internet traffic package,Don't worry about traffic loss,Recently, Youku teamed up with Guangzhou Telecom to launch a deeply integrated innovative mobile phone communication product - Youku Tianyi card,As an Internet-exclusive preferential card product,This 49Yuan monthly rental card product includes 21G large traffic per month、Youku membership rights、Charge 100 yuan and send 1000 minutes of ultra-long calls, It is also sold with a large-screen 4G terminal preferential mobile phone gift package, you can understand.
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Or you can install an access point similar to Hydra APN Software with one click.
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If your phone is not able to access the Internet with mobile data, it is recommended that you:
1.Check whether the SIM card of the mobile phone has the Internet function enabled.
2.Make sure mobile data is on: Swipe down the top curtain to turn on mobile data. If you have a dual-SIM phone, check whether you want to switch to a SIM card with data activated.
Note: Some CDMA dual-SIM machine card 2 does not support mobile Unicom SIM card Internet access).
3.Check whether to set a data usage limit. On some machines, [Limit Data Usage] is enabled, and the mobile data function will be automatically turned off when the data is exceeded.
4.Check whether all Internet access software or browsers are unavailable. Some machines support [Limit Application Traffic], which can control individual applications to use mobile phone data or Wi-Fi to surf the Internet.
5.If you still can't access the Internet after checking the above contents, it is recommended to reset the Internet access parameters of your mobile phone: Settings - (More Settings) - Mobile Network - Access Point Name - More (Menu Key) - Reset to the default settings.
6.If it doesn't work, try to replace it with another SIM card to rule out whether it is a SIM card.
7.Try it after changing the time period or changing to a different location.
8.If it doesn't work, please back up the data in your phone and restore the machine to factory settings.
9.Check if your phone has a push notification for system updates, and if so, upgrade your phone to the latest version in a Wi-Fi environment.
If the problem persists, please bring the purchase receipt, repair card and machine to the Samsung service center for inspection.
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Hello dear Samsung users:
Comments, suggestions, complaints, please click:
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Hello dear Samsung users:
It is recommended that you apply for "appointment to store" on Samsung's official website to enjoy priority repair services
After the appointment is successful, please bring your machine, invoice and warranty card to the service center where you made the appointment on time.
Comments, suggestions, complaints, please click:
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Hello and welcome to the Samsung Digital Services platform.
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We recommend that you do the following:
1.Swipe down the top curtain of the screen to turn on mobile data. 【Tips】SIM card needs to be activated for Internet service2If you still cannot access the Internet after the above operations, it is recommended to reset the Internet access parameters of your mobile phone: Settings - Mobile Network - Access Point Name - More - Reset to the default settings.
3.Try a different SIM card or a different time period to troubleshoot network issues.
4.Upgrade your phone to the latest version.
5.If it doesn't work, please back up the data in your phone and restore the machine to factory settings.
If the problem persists, please bring the purchase invoice, warranty card and machine to the service center for inspection.
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Hello !
Samsung Galaxy W2013 data connection won't work.
W2013 Support China Unicom 2G ; Mobile 2G ; Telecom 3G 2G network.
Therefore, please use a telecom card to put sim1 to use the data traffic.
If you use a telecom card, the mobile network is still unavailable.
It is recommended to turn off the phone and unplug the battery, wait for 30 seconds and then put it back on and restart the phone.
Tap to set > Wi-Fi & Networks > Mobile Networks > 3G 2G Auto [Check].
Then click on > Wireless & Network > APN Settings in APN Settings and check the Interface of the Operator (CTNet).
Hope this helps you!!
Dear Samsung users, if the update icon appears in the upper left corner of your phone's screen, it means that the software update function is turned on, and it will automatically remind your phone that there is a newer version that needs to be updated. If you want to cancel the update reminder, please do the following: >>>More
Hello dear Samsung users:
According to your description, if you are unable to access the Internet using data data, we recommend that you try the following steps: >>>More
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If the lock screen password is entered too incorrectly, it will prompt you to enter the PIN code to unlock, if you have entered the unlock PIN code, then you can enter the unlock PIN code to unlock, if you have not backed up or forgotten, then after the phone prompts the PIN code to unlock, see if the phone supports remote control unlocking: 1. Determine whether the mobile phone is bound to a Samsung account, if the mobile phone is bound to a Samsung account, if the mobile phone is bound to a Samsung account, the mobile phone has been bound to a Samsung account, Log in to Samsung's official website - remote control webpage, after logging in with your Samsung account, there is a screen unlock option, unlock through this function. After operating in this way, the previously set lock screen method will be directly changed to the default swipe unlock method2, if there is no Samsung account binding, or the mobile phone model does not support the remote control function. >>>More