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As a curriculum consultant, you can communicate with parents in the following ways:
First, introduce the features of the curriculum to parents and answer their questions.
Second, if the parents have signed up and the child has participated in the training, as a curriculum consultant, it can be used as a bridge between the teacher and the parents, and the student's classroom performance can be communicated with the student's parents.
Third, ask the parents for their opinions, and if the opinions put forward by the parents are meaningful, you can write them down and submit them to the person in charge of the school.
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Course consultant: The course consultant is the course sales staff, who provides professional course system explanations to consulting customers, and formulates personalized and professional learning courses according to customer needs. According to the actual situation of the students, the course is reasonably arranged to achieve the expected learning objectives of the students.
Through face-to-face and weekly return visits, the learning consultant understands the class situation of the students who follow the track, and has a dialogue once a week to create learning opportunities and learning supervision for the students.
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1. How is your child's learning?
If the parents are okay, we can't go down.
2. What courses have your children made up?
Parents can't tell, and that doesn't help us much. In fact, in the process of conversation, asking questions is more important than speaking, and the real master is not good at saying but asking well.
We should ask:
What grade is your child in? Or do students enjoy learning English? Does your child often memorize words?
This is a concrete, not an abstract question, and if the parent is in a few grades, we can start a discussion with the parent about that grade level.
The topic of our conversation should always be around the method, to give parents such an understanding that all children with poor grades do not want to study hard, not that the teacher does not teach well, but do not know the correct learning method.
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1. Inquire about the child's current learning status and parents' expectations for the child's learning; 2. Recommend appropriate courses and teachers according to the specific situation of the child, and formulate the corresponding learning plan; 3. Understand the specific requirements of parents, such as attending classes; 4. Don't be in a hurry to ask parents if they have thought about it.
A sales consultant is all about finding the best solution for a customer. A sales consultant can also be said to be consultative selling. Because first of all, you have to understand the market of the industry you are doing, and divide the crowd to the best of your ability.
Secondly, the questions asked by each group of people. First of all, you have to understand very well, first have a very effective communication with the customer, and find a reasonable solution for the customer. Secondly, let's talk about sales!
The same is true for educational sales. There is no doubt that most of the parents who come to consult are parents who are worried about their children's learning, so our first task is to understand the basic situation of their children, including learning, life ......In this way, you can prepare for your work. Secondly, when you understand that parents may be distressed that their children do not study, maybe they are distressed that their grades do not improve because they study very hard, or they may be distressed by an upcoming exam, then you can reflect your ability to solve this series of problems, which requires you to use your usual accumulation to solve problems for parents, and at the same time sell your courses perfectly.
Educational consultants should focus on comprehensively improving students' learning strategies and psychological quality, with the goal of improving students' comprehensive ability and academic performance as a whole, and provide students and parents with personalized solutions to learning and psychological problems through the comprehensive application of psychological training techniques and educational management techniques and concepts, so as to help students face various difficulties and challenges encountered in the process of growth; Provide consulting and teacher training services for school-based management and school-based curriculum design for schools.
Education Consultant Jobs:
1) Warmly answer consultations**, make appointments and receive visiting parents, provide subject learning consultation to parents and students according to the comprehensive situation and evaluation results, and achieve course sales;
2) Ensure that the individual sales tasks and targets assigned by the school are completed on time, as well as the team sales tasks and targets are completed;
3) Responsible for arranging class teachers for students who have paid, and cooperating with class teachers to complete the work of student enrollment;
4) Keep abreast of students' learning situation, maintain regular communication with parents, and establish a good relationship to maintain the image of the school;
5) Assist the school to deal with the crisis in the school, and carry out prevention strategies and psychology.
6) Organize and participate in parent seminars, report to parents about the learning situation of students, carry out insurance policies, renewals, guidance and recommendations;
7) Summarize personal market, sales and other data, complete the production of various related reports, and timely input of customer information data;
8) Supervise and cooperate with the professional service work of the corresponding class teacher to increase the proportion of renewal recommendation;
9) Complete other tasks assigned by the school.
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When parents say think again, curriculum consultants can use these 4 methods to break through:
1.Catch up and wait for the customer to make a final decision.
The curriculum consultant must follow the parents when they are hesitant, especially the on-site interview, and keep the parent on the spot through various means until he makes a decision.
2.Empathy.
The curriculum advisor should put himself in the parent's shoes and say, "Yes, the child's learning is a big deal and should be carefully considered. Then, in his interest, he will work with the parents to consider a solution to the problem.
3.Use questions to find out why you refuse.
Sometimes, after attending the trial class, parents are very interested in the lesson, but say they want to think about it. At this time, the curriculum consultant should try to find out what the reasons for the parents' hesitation are, and then prescribe the right medicine to dispel the parents' concerns.
4.Strike while the iron is hot and apply pressure.
strike while the iron is hot", and the same is true for sales. If parents say the excuse "I'm going to think about it", the curriculum consultant should destroy the parents' desire to procrastinate at the beginning of the germination, otherwise they will become less and less eager to sign up for classes when they grow.
Addendum: In order to force the order successfully, it is also necessary to figure out the reasons for parents' hesitation, which are summarized as follows.
1.Lack of confidence in one's own judgment and fear of making mistakes in decision-making.
2.Habitual distrust of salespeople.
3.You don't have the final say and you need to consult with your family.
4.Indecisiveness in character.
5.The course cost is out of budget, but I'm embarrassed to say it directly.
6.If you are still dissatisfied with the product, save face for the course consultant and don't say it directly.
Find out which of the above situations parents belong to, and then prescribe the right medicine, and the effect of forcing orders will be much better!
Start by focusing on the needs of parents, such as what problems their children can solve in their children's learning, and then focus on the content, teachers, facilities, etc. of your curriculum, if there are competitors, compare them.
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