Hotel classification and grading, hotel star rating

The hotel industry is one of the earliest industries in China to open to the outside world, so how are hotels classified and how are they classified? Below, I will tell you about the classification and classification of hotels, let's take a look!

(1) Classification of hotels

Business hotel

It is mainly used to receive guests engaged in business activities and is to serve business activities. The location of such guests on the hotel.

The requirements are high, and the hotel is required to be close to the city or the central business district. Its passenger flow is generally not affected by the seasons and has large changes. The facilities of the business hotel are well-equipped and the service functions are relatively perfect.

Resort hotel

It is mainly used to receive guests on vacation, and is mostly built near seashores, hot springs, and scenic spots. The seasonality of its operations is strong. Resort hotels require more complete entertainment equipment.

Extended-stay hotels

Provide accommodation and food for a longer period of time for tenants. Most of these hotel rooms are family-style, with suites as the main rooms, with large rooms for one family and small rooms for one person only. It offers both the services of a general hotel and the services of a general family.

Conference hotel

It is a hotel mainly for receiving conference passengers, in addition to accommodation, entertainment and other services for conference delegates, such as pick-up and drop-off stations, printing of conference materials, video and video, tourism and so on. It is required to have relatively complete conference service facilities (large and small conference rooms, simultaneous interpretation equipment, projectors.

etc.), and fully functional recreational facilities.

Sightseeing hotel

It mainly serves sightseeing tourists, and is mostly built in tourist spots.

The characteristics of the operation should not only meet the needs of tourists for food and accommodation, but also require public service facilities.

In order to meet the comprehensive needs of tourists for rest, entertainment and shopping, the tourism life is rich and colorful, and the spiritual and material enjoyment is obtained.

(2) Classification according to the scale of hotel buildings

At present, there is no unified classification standard for the scale of hotels and tourism administrative departments. The most common classification method is to divide into large, medium and small according to the number of rooms and beds.

Small hotel

Fewer than 300 guest rooms;

Medium-sized hotel

There are between 300 and 600 rooms;

Large hotel

There are more than 600 guest rooms.

The evaluation of the world's hotel grade mostly adopts the star system, and China is based on the "People's Republic of China Tourism Foreign-related Hotel Star Standards", according to the one-star, two-star, three-star, four-star, five-star hotel grade. Five-star is the highest level, and on the basis of five-star, platinum five-star is produced.

The star rating of the hotel is based on its construction, decoration, equipment, facility condition and maintenance status, management level and service quality.

The level and the number of service items are determined after a comprehensive investigation and comprehensive evaluation.

Mid-range business hotel: GreenTree Inn Hotel.

GreenTree Inn is a mid-range business hotel chain under GreenTree Hotel Group. Continuing the classic brand genes of GreenTree Inn, interpreting natural elements with modern techniques and integrating into the design concept of life, it brings guests a "quiet, healthy, friendly and comfortable" rest space during the journey.

Mid-to-high-end series: Green Eastern Hotel.

Green Eastern Hotel is a mid-to-high-end boutique hotel established in 2012. The hotel integrates the far-reaching oriental culture with the characteristics of the local city, so that the hotel maintains the cultural charm of Chinese style and personality. The hotel has a variety of room types, and is equipped with business center, high-end conference rooms, executive lounges, cafeterias, fitness facilities and other star-rated facilities, creating an elegant temperament, unique style, modern comfort, intelligent and environmentally friendly Oriental City Lounge.

Quasi-five-star hotels are built according to five-star standards, but the operating time has not been declared for less than a year, or has not been rated on the hotel, this kind of hotel in principle can not be called a star hotel, but in order to highlight their hardware is better to add a "quasi" word, that is, to prepare to evaluate the meaning of five stars.

Five-star hotels are of a higher level. Five-star is a mature five-star hotel, which has been rated and listed by the National Tourism Administration.

Hotel star rating is to promote the development of tourism, protect the interests of tourists, facilitate the comparison between hotels, according to the hotel's construction equipment, hotel scale, service quality, management level, and gradually form a relatively unified grade standard.

1. One-star hotel.

There should be heating and cooling equipment that adapts to the local climate; 16 hours** hot water; The guest rooms and bathrooms should be fully tidied up once a day, and the bed sheets, sheets and pillowcases should be changed every other day or at the request of the guests, and each guest must be changed; Able to provide services in English.

2. Two-star hotel.

18 hours**Hot water; There are at least 20 rooms available for rent.

There are international and domestic long-distance calls that can be dialed or used with prepaid telecom cards**; There is a color TV; Change of bed linen, linen and pillowcase daily or upon request; Laundry service is available.

3. Three-star or above hotels.

There needs to be a full-time bellman, a special luggage cart, and 18-hour luggage service for guests; There is storage for small luggage; Credit card payment service is available.

24-hour hot water, drinking water, free tea or coffee preparation, 70% of the rooms have a small Xiaoice box; Provide message and wake-up calls; Laundry, dry cleaning and ironing services are available; Shoeshine service is available.

Four-star and four-star hotels.

It is necessary to have a ** empty forest file tone; There is a background ** system; 18-hour foreign currency exchange service; At least 50 rooms available for rent; 70% of the rooms are at least 20 square meters in size; provision of international Internet access services; The bathroom has a first-class auxiliary machine and a hair dryer.

Five-star hotels.

In addition to the luxurious interior decoration, 70% of the room area is not less than 20 square meters; At least 50 rooms available for rent; The interior is covered with high-quality carpets or upholstered with high-quality wood flooring or other high-quality materials; Each room is equipped with a miniature safe; There is an emergency room.

Hotels are classified according to the international standard of star rating, and most countries are divided into 5 levels.

One and two stars are Economy, three stars are Comfort, four stars are Luxury, and five stars are Ultraluxury. Loss.

The classification of the hotel is based on two aspects, the first is the hardware facilities of the hotel to be evaluated, and the second is to evaluate the software of the hotel, including the service quality of the bridge, the management level, the quality of the personnel, the customer satisfaction and other factors.