What should I do if the courier company has lost something?

Provide express delivery bills. Proof of the value of the goods is then provided. Claim against the courier company. If the amount is smaller. If you have a few dozen dollars, it is recommended to forget it, and you think you are unlucky. Because the claims process is too complicated.

Find a courier company to settle the claim first.

The Postal Code states:

Article 47 Postal enterprises shall compensate for the loss of mail in accordance with the following provisions:

1) If the insured receipt mail is lost or completely damaged, compensation shall be made according to the insured amount; If part of the damage or the contents are short, the actual loss of the mail shall be compensated according to the proportion of the insured amount to the full value of the mail.

2) If the uninsured mail is lost, damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum amount of compensation shall not exceed three times of the fee charged; **If the letter is lost or damaged, compensation shall be made at three times the fee charged.

Postal enterprises shall indicate the provisions of the preceding paragraph in the notices of their business premises and on the mailing documents provided to users, in a manner sufficient to attract the attention of users.

Postal enterprises due to intentional or gross negligence caused by the loss of mail, or failure to perform the obligations provided for in the preceding paragraph, has no right to invoke the provisions of the first paragraph of this article to limit liability.

Article 48 Postal enterprises shall not be liable for compensation for the loss of mail due to one of the following reasons:

1) Force majeure, except for the loss of the insured receipt mail caused by force majeure;

2) The natural nature or reasonable wear and tear of the item itself;

3) The fault of the sender and the recipient.

The courier company can be required to give a reasonable explanation and supplemented by evidence, otherwise the maximum claim can be for compensation of the actual value of the item and a refund of the postage.

If the courier company does not deal with the loss of the courier, you can find the seller to deal with it. If the online purchase package is lost, this is relatively simple to deal with, directly find the seller, and the seller will reissue or refund. If the seller refuses to deal with it or is not satisfied with the handling, he can ask the official of the online shopping platform to intervene if the communication is not resolved.

In the case of a private mailing package, this is relatively complicated to handle. First of all, please provide the mailing slip or courier number and valid documents to the local courier point for claim processing. If you are not satisfied with the claim result of the local courier point, you can contact the customer service of the courier company** for processing.

If you are not satisfied with the result of the courier company's claim, or the courier company is unable to compensate as agreed in advance, you can request judicial intervention.

Postal Law of the People's Republic of China

Article 65.

Postal enterprises and express delivery companies shall promptly and properly handle the objections raised by users to the quality of service. If the user is not satisfied with the results, he may appeal to the postal administration, and the postal administration shall deal with it in a timely manner in accordance with the law, and reply within 30 days from the date of receipt of the complaint.

Civil Code of the People's Republic of China

Article 832.

The carrier shall be liable for compensation for the damage or loss of the goods during transportation. However, if the carrier proves that the damage or loss of the goods is caused by force majeure, the natural nature of the goods themselves or reasonable wear and tear, or the fault of the shipper or consignee, the carrier shall not be liable for compensation.

Express lost the courier company no matter, only first call the courier company's customer service ** to complain, it is recommended to call a few more times, to attract their attention, under normal circumstances, customer service will help you solve the problem, if you have not given a reply, then call 12315 consumer association customer service to complain.

Are you the recipient, or the sender? If you are the recipient, before you have received the express, the express is lost, you do not need to go to the courier company, directly contact the consignor, ask for a reissue or refund of the money, if you are the consignor, the express is lost, directly with the delivery of the bill to the other party to ask for compensation, negotiation is fruitless, you can complain.

It is recommended that you communicate with the express customer service first, if the verification is lost, they will generally pay, if they do not reply, you can call the official website of the express ** to complain, you can not complain, you can contact the country post. Let them complain about the site.

First of all, find the collection point to ask what the reason is, how to deal with it, if there is no solution, then look for merchant customer service, if there is no good solution, and then find logistics customer service, or can not be solved, logistics complaints will be accepted within 48 hours; If you don't go to the official website of the logistics to find customer service for help, check the outlets and call the relevant **.

Actively feedback to its competent authorities.

You can call the complaint**, 12315

<> if you can't find any logistics information, there are several possibilities:

1. The sender did not deliver the goods at all, but only gave an empty order number, so naturally there was no logistics information. In this case, you can check with the sender to see if the goods have indeed been shipped.

2. The receiver lost the express after receiving the parcel, resulting in the express delivery not arriving at the express delivery point and no scanning record, so there will be no logistics information. In this case, you need to contact the sender and let the sender communicate directly with the courier company to solve the problem.

3. The sender has prepared the goods and notified the courier company to pick up the goods, but there is no logistics information because the pickup time has passed.

Contact the courier responsible for delivery for compensation, or call the official customer service of the express to reflect, and you can call 12305 to complain after the contact is fruitless.

Since the courier has been lost, how can the lost goods be delivered? The only way to negotiate compensation is to find a courier company.

You can inquire about logistics, or call ** to consult the courier.

Express delivery, also known as express delivery or express delivery, refers to a new mode of transportation in which logistics companies (including freight**) through their own independent networks or in the form of joint ventures (i.e., networking) will quickly and safely deliver documents or packages entrusted by users from the sender to the recipient's door to door (hand-to-hand).

Express delivery is divided into broad and narrow senses. Express delivery in a broad sense refers to the express delivery of any cargo (including bulk shipments); In the narrow sense, express delivery refers to the urgent delivery of business documents and small items. From the standard of service, express delivery generally refers to the express delivery service completed within 48 hours.

On December 20, 2016, China's express delivery business volume in 2016 has exceeded 30 billion pieces, a year-on-year increase of 53%, and continues to rank first in the world. Thanks to the promotion of the "express delivery to the countryside" project, the coverage rate of China's township express delivery outlets has increased to 80%.According to statistics, in the first 11 months of 2016, the business volume of national express service enterprises has completed 100 million pieces, a year-on-year increase.

Business revenue reached 100 million yuan, a year-on-year increase; November became the "busiest express delivery month" in history, with an average daily express delivery business volume of more than 100 million pieces, which was twice that of the same period in 2015. In the past "Double 12", postal enterprises and express delivery companies collected a total of 100 million express parcels throughout the day, an increase over the same period in 2015.

If you don't receive it, you need to find a courier company, whether there is an insured price for sending the express, and valuables should be insured to avoid loss and compensation.

The courier does not compensate for retaining the relevant vouchers for complaints.

If the courier is not received, you can contact the courier company, or contact the seller, they will check your logistics information for you, if the courier is not received, you can also not pay, so there is no loss.

If you do not receive the delivery, you can contact the merchant. They will be able to help you find out why you didn't receive it.