How to write a property year end summary report?

The year-end summary report of the property, as follows:

In the blink of an eye, Kaiyuan Property has been open source property for more than two years, and in the two years of working here, I have been supported by the company's leaders and employees in both work and life, and I would like to express my deep gratitude. Looking back on the past 20 years, the first regular meeting of the property company at the beginning of the year put forward the work tone of this year for our various projects, that is, the year of improving the quality of property services.

The company has clarified our goals and pointed out the direction early on. Under the guidance of the company's correct policy, the two town project departments of Kaiyuan Home and Kaiyuan ** have gone through the period of occupancy, decoration and housewarming, and have now entered the normal property management stage, under the supervision, inspection and guidance of the company's professional departments. With the joint efforts of all employees, the property service quality of the two projects has been greatly improved in both hardware and software.

Completion of the project of the engineering department

1. Inspection, maintenance and cleaning of sewage pipelines of the two projects. There are a total of 186 sewage wells and 3 septic tanks in the two projects. After a long period of use, a large amount of oil sludge and sediment have accumulated in the well and on the pipe wall, in order to avoid blockage and backwater, which will bring economic losses to the owner.

The engineering departments of the two projects organized a large number of manpower and hired professional cleaning personnel to dredge and clean the sewage wells and pipelines before the rainy season arrived, so as to ensure the normal life of the owners of the community.

2. Establish and build a complete equipment file. According to the actual situation of the community, under the guidance of the engineering department of the property company. It has successively established and built the "Secondary Pressurization Equipment Ledger", "Elevator Equipment Ledger", "Elevator Equipment Inspection Record", "Elevator Equipment Operation File", "Boiler Equipment Ledger" and "Boiler Equipment Operation Record", "Garage Fire and Ventilation Equipment Ledger", "Meter Hall Travel and Burial Inspection Record".

The property supervisor's work summary report can be written like this:

The 20th year is a year of difficulties and hardships, harvest and glory for Wenfeng City Garden Management Office. Under the correct leadership of the property company, through the determination and unremitting efforts of all employees, we have overcome all kinds of difficulties and achieved satisfactory results. In accordance with the plan set at the beginning of the year, the work goals for the whole year will be basically achieved.

All the staff talked about the dedication, love of work, overcome difficulties, and work hard, which promoted the implementation of various tasks and better completed the annual work goals. All employees are actively prepared and work diligently. In the end, through everyone's efforts, with high results, Venice Garden maintained the title of "Xuchang Excellent Community".

In the property management of various communities, I constantly summarize experience and lessons, learn good points, and improve management. The following is my personal experience and summary of this year:

1. Own work: always keep in mind their job responsibilities, have a sense of responsibility, guide and coordinate the mutual working relationship between the employees of the management office, grasp the latest basic situation of each community, guide the daily work affairs of the supervisors, report the daily work of the management office, and always be loyal and loving to Hengda Property Company and Wenfeng City Garden Management Office.

2. Daily management: In my daily management work, I strengthen internal management, further improve service quality, unify command, supervision and coordination with all supervisors, reasonably deploy personnel, and give full play to the ability of each employee as much as possible.

Strictly formulate the work specifications and procedures of each supervisor, preside over the weekly meeting, summarize the work of the week, find deficiencies, and correct them in time. Formulate the next work direction, make a daily, weekly and monthly work plan for each supervisor, check and implement, supervise the daily inspection of each supervisor, do a good job in the weekly inspection of the management office, and assist the company's monthly inspection.

The work of employees should be rewarded and punished clearly and treated uniformly. Inspect and correct unqualified services and track them in a timely manner. All work should be checked at all levels to eliminate management loopholes.

If the house leakage occurs among the owners who have been renovated in the community, arrange personnel to actively contact the construction unit and implement maintenance for the problems reported by the owners to the property.

At the same time, actively communicate and coordinate with the owner, and the owner's requirements for maintenance and ideological dynamics are fed back to the person in charge of the developer's site to achieve a unity of opinion with the owner.

In July and September this year, under the correct leadership of the company, we conducted a comprehensive investigation of the electricity meters in each community, dealt with the abnormal situation in a timely manner, and found nearly 30 owners of electricity theft, overcoming many obstacles.

Although I have made a lot of efforts in the customer service work in the past year, in my opinion, the results I have achieved are still somewhat unsatisfactory, so I have to continue to perform the duties of the customer service supervisor and work hard for the development of the property company, hoping that the mentality of being responsible for the customer service work can make progress in the future.