As a waiter, what should I do when I encounter a guest who is quite unreasonable and specializes in

If they are really always unreasonable and deliberately come to find fault, you can call the police. Of course, under normal circumstances, you should still explain to them well, if the language can't communicate, you ask him to write down the text, you also write it down in words, communicate with words!

As a waiter, when encountering unreasonable guests, first maintain politeness and restraint, and try to resolve the conflict. It's really not good, change a waiter to go over, cold treatment.

In this case, I personally think that you should first adjust your mentality, after all, as a waiter, this profession will meet guests of various qualities, and you should be as polite as possible, and at the same time, if the other party is always unreasonable, it is really unbearable, and it can also be solved by calling the police.

In fact, as a service industry, you may encounter some unreasonable people, so when you meet such people, you can't explain why you are reasonable, so you can only choose to endure. In this case, if you can't communicate with him well, you can change to a waiter and try to avoid confrontation with him.

There is no need for such guests to take care of him, they just need to give money after eating, if the speech is ugly, there is any excesses, try to stay away from him, if they have a crime or personal injury, you can also call the police to deal with it, they come to spend money to give money, and there is no need to ignore them for the sake of money. People are divided into three, six, nine and so on, and all kinds of people have them, and they are harmonious and wealthy.

First of all, we must figure out why the guest is doing this, what is not satisfied, we can change it, and try to make the guest satisfied. If it is deliberately difficult and unreasonable, you can call the police.

In this case, you can only endure it, customers have out-of-the-circle behavior, you can choose to call the police, and I really help you look forward to it

The days of being a simple waiter, after a week, this week is also my new employee 7 days, these 7 days, the dry is to wash dishes, serve dishes, stand stands, serve dishes on the table, help guests to cook, empty plates, help guests make seasonings, fruit and drinks. While doing these things, it is necessary to run while serving the guests, and the guests must be quick when they ask for a smile on their faces.

If you encounter such a guest, it is still recommended to serve with a smile, no matter how much the guest argues with you. Be sure to smile at it.

As a customer service agent or service person, facing customers and customers, many people will encounter this situation. Most of the customers and customers are still very polite and reasonable. But you will often encounter unreasonable or unreasonable people.

It's really a headache to see such people. If you ignore the scolding or fighting with him. It will appear very unqualified.

And it doesn't meet the requirements of the company or the store. If nothing is done. It seems very aggrieved, and I feel very uncomfortable.

Therefore, when the waiter is unreasonably abused by the customer, whether he should go back or not, or analyze the specific situation.

First of all, the waiter should be reasonable. It must be the customer who is vexatious and the party who makes sense. In this way, in the event of a conflict, it is necessary to keep the evidence, and you can find your responsible foreman or lobby manager as soon as possible, and they will come forward to deal with the matter.

Instead of impulsively going back and forth or standing up directly to become the opposite of him. Protect yourself.

Some time ago, there was a **, there was a female customer who tasted the beef jerky sample, and directly took the **beef jerky. After the waiter aunt on the side reminded him, he was scolded by the female customer and pushed the aunt many times. The aunt never fought back, nor did she fight back.

In this case, he should be **, he is a person with no quality. He also abused and pushed his aunt and bullied honest people. I heard that I am still a teacher, and I am sorry for this teaching and educating profession, and the students cultivated by such people are very worrying.

Afterwards, the supermarket also comforted the aunt and praised him. This approach is correct, when there is a problem, do not conflict with the customer in person, and hand it over to your own unit or leader, so that they can come forward to solve the problem, which is more secure.

I think you need to control your emotions first, and it's better not to let your emotions be influenced by customers.

As a person in the service industry, our waiters do encounter various emotional problems, especially when customers are messing around, and some customers will even abuse the waiters for no reason because of personal problems. This kind of behavior is very unqualified, but it is better for the waiter not to be familiar with such customers, and the waiter needs to adjust his mentality as much as possible and solve the problem in a rational way.

Waiters first need to control their emotions.

Because the waiter himself is working, no matter how the customer treats him, the waiter first needs to have a certain degree of professionalism. Even if the wrong party is not their own, the waiter needs to control their emotions as much as possible and never hurt themselves because of the actions of others. As a waiter, if the waiter and the customer are abusive to each other, even if the waiter himself is not in trouble, this behavior will make the waiter feel bad.

Waiters can ask for help from the leaders around them.

When the customer insults the waiter for no reason, the waiter can take the initiative to seek help from the leader around him and report the situation to the leader. For the leader, because the leader has seen this situation many times, the leader will use the right way to resolve the relevant disputes, and the waiter's behavior will not have such an impact on the business of the entire restaurant.

It is not necessary for the waiter to give the customer general knowledge.

To some extent, all walks of life will have their own difficulties, and we will also encounter those who deliberately make things difficult for us in the process of work. When we meet such people, we need to try not to let the behavior of these people affect our mood, and there is no need to be like such people. When others behave in a low-quality manner, if we reply to them in a high-quality way, they will naturally know how hateful their behavior is.

It's okay to get past it, but it's better not to have a direct conflict.

1. In life, we will always meet some people, their behavior and language can not be explained and understood with normal thinking, and their reasoning and reasoning are simply not feasible, and even more is to find fault, when these things happen, we can make the following choices:

In the face of people who think differently, it is best to walk away directly for unwarranted abuse and accusations;

For those who are looking for trouble, as a waiter, it is best not to have a direct conflict, and to find a leader and boss to solve the problem;

For those who can still be reasonable, then they can reply in cryptic language, although as a service industry is customer-oriented, but for some problems outside the scope of work is not blindly tolerated.

Second, the relationship between consumers and service providers is not an antagonistic relationship nor a relationship of respect and inferiority, but should be a model of equality, mutual benefit and win-win, the two understand and respect each other, in the process of exchange and cooperation can each other get better returns and satisfaction, in order to do the above need to master the following points:

Mutual understanding and respect, friendly friendship and disintegration, and maintain an equal attitude. Yuanbi.

Control your emotions and mood, and try not to communicate with emotions but with questions, which will reduce many conflicts.

Be patient, empathetic, and forgiving.

Everyone will switch between the roles of consumers and service providers in the community meeting, and finally I hope that everyone can understand and understand each other, so that there will be fewer conflicts and more happiness.

Summary. Dear, I'm honored to have your question The information that the teacher found for you here is: What should the waiter do when he meets an unreasonable guest:

The solution for the waiter to meet the unreasonable guest is: first of all, respect, do not quarrel in the public, unreasonable customers, when the customer does not directly conflict with other staff will invite the customer to the reception room to sit down and talk, slow down the atmosphere and try to solve the problem for the customer, the customer does not say that it is God, at least it is the trust of you to do business here, not the problem in principle as much as possible to solve, can not solve the idea for a while, can not solve the problem can not be solved can not be solved patiently and meticulously, Most customers are reasonable, they don't bother with it, as long as they explain it to them clearly, they will understand. When reasoning, we talk from the perspective of empathy, and when we do customer ideological work.

Dear, I'm honored to have your question The information that the teacher found for you here is: What to do if the waiter meets an unreasonable guest: The solution for the waiter to meet an unreasonable guest is:

First of all, respect, do not quarrel in the public, unreasonable customers, when the customer is not directly in conflict with other staff will invite the customer to the reception room to sit down and talk, slow down the atmosphere as much as possible to solve the problem for the customer, the customer does not say that it is God, at least it is your trust to do business here, not the principle of the problem as much as possible to solve, for a while not old to think Jane can solve the idea, it is indeed not possible to solve the patient and meticulous explanation, most customers are reasonable, They won't bother with their trousers, as long as they explain the truth to others, they will understand. When reasoning, we talk from the perspective of empathy, and when we do customer ideological work.

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