What should I do if my new phone is connected to wifi but can t connect to the Internet?

If you use a vivo phone, the phone is connected to wifi normally but cannot access the Internet:

1. Check your phone's settings.

Go to Settings --WLAN and check if the wifi has been successfully connected.

Go to Settings - Other Networks & Connections - Private DNS to see if Private DNS is set, if so, it is recommended to set Private DNS to off and try again.

2. Check WiFi

Please compare whether the same wifi connection is normal with other mobile phones, and confirm whether it is the wifi or mobile phone. If it is due to Wi-Fi, please restart the wireless router to check. Some public Wi-Fi networks require browser authentication before they can connect to the Internet.

3. Check the network permissions.

Please go to iButler - Traffic Management Traffic Monitoring - Network Management - WLAN - Turn on the software networking permission.

4. Check the environmental causes.

If the phone is far away from the router, although the wifi signal is displayed, it may not be able to access the Internet, it is recommended to adjust the distance between the phone and the router before trying.

5. Reset the network settings.

Make a backup of wifi and other data, go to Settings - System Management - Backup and Reset - Reset Network Settings - Reset Settings, and then use it to view.

Note: Resetting the network settings will clear the connection records such as Wi-Fi, mobile data network, Bluetooth, etc.; If you have dual SIM, you need to select the corresponding SIM card.

6. Reset all settings (do this when you can't see the reset network settings menu).

Note: This action will not delete the software or files, only reset all the settings; For data security, you can back up important data before operation.

7. Service center testing.

If the above methods do not solve the problem, please back up your mobile phone data in advance, and bring your mobile phone and purchase voucher to vivo customer service center for testing.

Customer service center address: enter the vivo official website vivo**app--my--service outlets, after-sales outlets--select provinces and cities to query the customer service center address).

If you are using a Huawei phone.

You can use the following methods to troubleshoot:

1. If you are using a home network, it is recommended to connect to other WiFi or mobile phone personal hotspots for testing and troubleshooting

1.If connected to other wifi is normal.

1) Please do not stay away from the router;

2) Please check whether the broadband account expires, restart the router and restart the phone before trying;

3) If the router has been set to the blacklist and whitelist, you need to check whether the MAC address of the mobile phone is added to the router, if the router does not set the blacklist and whitelist, please power off the router and restart the attempt.

2.If you connect to other wifi, you can't get online.

1) Please turn the WLAN switch back on and try to connect;

Follow the on-screen prompts to restore. (Note: This action will delete the WLAN and Bluetooth connection records).

2. If you are using a public network:

1.Try using it in a place with a small amount and confirm that the hotspot is working properly.

2.Please check if you need to log in through a browser** to register before you can access the Internet.

3. If individual applications are not available online:

Enter Traffic Management and click to enter the Traffic Management page, click Application Networking, and check whether the WLAN permissions are checked for individual applications, and it is recommended to check all the WLAN permissions that need to be used for applications.

If the above methods do not resolve the issue, we recommend that you back up your data.

Why does the mobile phone show that it is connected to WiFi, but it can't connect to the Internet?

The mobile phone clearly shows that it is connected to WiFi, but it can't connect to the Internet?

Either there is a problem with the wifi, or the network card of the phone is broken.

It takes time to type, so please be patient.

Questions. Good.

It's a mobile hotspot, right?

Step 2: In Change Network Settings, select and open Network and Sharing Center. Step 3:

In the Network and Sharing Center, we need to find the mobile hotspot we are connected to and click on it. Step 4: Click "Diagnose" to diagnose the cause of network unavailability.

Questions. I've tried it, big brother, I can't help it, I went in and saw that the network connection status is like this, and I wanted to ask how to reconnect to the network.

You can forget the network and re-enter the password to operate.

The computer is still connected to the mobile phone hotspot and cannot be used, so we need to check whether the computer was pulled into the blacklist of the mobile phone hotspot by mistake. Click on the hotspot to unlist the blacklisted device.

Questions. It's not big brother, you misunderstood, I pulled the broadband and connected the phone with an oil leaker.

That's right, sorry I misunderstood.

Questions. Is there a way?

If the mobile phone is connected to wifi but cannot access the Internet, it may be that the router has been set up safely, and here we need to log in to the administrator interface online to solve the problem. 1. Open the browser of the mobile phone connected to the current wireless router, check the bottom label of the router at this address, and log in to the web configuration interface of the current router. 2. Under the network settings of the router, first find the LAN port setting option of the router.

Correctly set the "type" here, and there are two commonly used types: PPPoE and DHCP. Choose this according to your own situation.

If it is a home ADSL dial-up Internet access, choose PPPoE; If there is a direct network interface available such as cell broadband or hotel, choose DHCP, no other settings are required, and the router will automatically obtain the corresponding network settings. If you choose PPPoE, you need to fill in the correct username and password, which are provided by the network service provider, and you need to call customer service to ask. 4. Check the security settings of your router.

Check whether some security policies that restrict MAC or IP address connections are enabled, or the corresponding rate limiting policy, if yes, turn it off, otherwise only devices with a specific MAC or IP address can be connected, and you should be able to surf the Internet normally after turning it off.

If the mobile phone is connected to WiFi and cannot access the Internet, it is recommended to follow the following methods.

1: Please check if other mobile phones can access the Internet. If other phones can't access the Internet properly, it is recommended that you check if there is a problem with your wireless router.

2: Whether there is a problem with switching to other networks.

3: Please confirm whether you have installed third-party VPN software. This type of software may cause the wifi to not work properly.

4: Some apps can't connect to the Internet, please check whether the app's network permission is turned on in the phone manager, or uninstall and reinstall the app to try.

5: None of the above methods work, please restart the router and try again.

First of all, check whether your wireless connection is really connected, if the address obtained is the beginning, it is not actually connected to the wireless; Second, make sure that your wireless router is connected to the public network normally; Again, see if the router has access restrictions.

1. If there is a problem with IP address allocation, click to enter the mobile phone [Settings].

2. Let's open the wireless network settings interface, and click to open [WLAN] in the settings.

3. At this time, we will find that the connected wireless network will display [Connected, but unable to access the Internet], click on the network of this link.

4. In the details interface of this network, you can see that the way to set the IP is [DHCP], which is automatically obtained, click on it.

5. There are two ways to set the IP address, here we choose the other [static].

6. After selecting Static, you need to manually set it, set the IP address and DNS to the picture, and then click [?].Save the settings.

7. Then return to the wireless network connection to see that the wireless network at this time has been displayed as normal, so that you can access the Internet.

8. Note 9, if it is convenient, you can restart the router, which will reassign the IP address to our mobile phone.