What does a merchandiser of a freight company do

What does a merchandiser do?

2) Set goals: key customers and customers to be developed. Our focus is on our work and the time allotted.

3) Disseminate information: disseminate the information of the company's products.

4) Promote products: take the initiative to contact customers, display products, and obtain orders for the purpose.

5) Provide services: after-sales service of products, and service to customers.

6) Collect information: Collect market information and conduct market research.

7) Distribute products: When there is a shortage of products, they will be distributed to major customers first.

1) Reply to correspondence:

2) Calculate ** order.

3) Check the signed receipt.

4) Fill out the reconciliation form.

5) Catalog, sample delivery and registration.

6) Management of customer files.

7) Customer visit reception.

8) Handling of matters assigned by the supervisor.

9) Business contact with relevant departments.

The nature and characteristics of the merchandiser's work determine the quality requirements of his or her practice

1) Analytical skills. Analyze the characteristics of customers and the composition of products to facilitate the development of customers.

2) Competence. It can meet the needs of customers, the production capacity of enterprises and the situation of materials, and facilitate the arrangement of orders, production and delivery.

3) Presentation skills. Good at communicating with customers in words and language.

4) Expertise. Be familiar with the products you are copying. Understand the characteristics of raw materials, ** and ingredients of the product. Know the features, style, quality of the product. It is convenient to communicate with customers and production personnel.

5) Ability to work with people. Mingle with the personnel of each department to make them consciously fulfill customer orders.

6) Ability to handle interpersonal relationships. Handle the relationship with customers, superiors, colleagues, and personnel from other units. Use them to accomplish what you want to do.

7) Legal knowledge. Understand contract law, negotiable instrument law, economic law and other legal knowledge related to merchandising work. Know the law, abide by the law, understand the law, and use the law.

8) Negotiation skills. Eloquence, skill.

9) Management and sales skills. Outside salesman. Specialist in internal management.

10) Knowledge of logistics. Learn about transportation, loading and unloading, storage, distribution, customs clearance, etc.

Merchandiser's job content, knowledge, and skill requirements:

The main work contents of the merchandiser are: foreign trade business merchandising, material procurement merchandising, production process merchandising, cargo transportation documentary and customer contact tracking (customer reception).

1.Documentary of export goods; (Foreign trade business follow-up) to understand the basic knowledge of foreign trade: (negotiation, **, receiving orders, signing contracts, etc.). Basic foreign language and correspondence.

2 .Material purchase documentary. (Business follow-up) understand marketing, understand products. (Materials, Performance, Use, Maintenance).

3 .Production process documentary (production progress follow-up) understand production, management, and communication.

4 .Cargo transportation documentary (shipment follow-up) cargo transportation knowledge, (means of transportation, methods, cabinets) and understand customs declaration knowledge.

5.Customer contact tracking (customer reception): understand the management of customers and understand the knowledge of international etiquette.

The job description of the logistics merchandiser:

1. In-transit tracking and abnormal feedback.

According to the dispatching instructions, follow up the situation of the relevant transportation merchants or drivers during transportation, and timely feedback to the leaders of the transportation department for the abnormalities that occur on the way, and follow up the follow-up results.

2. Receiving and handover tracking.

1) Cargo tracking: confirm the intact state of the goods delivered to the customer, record the actual arrival time, and understand the consignee's opinions.

2) Receipt tracking: understand the receipt of the receipt, if there is any abnormality, according to the company's regulations, the delivery person is required to communicate with the customer on the spot to solve the problem, as far as possible to avoid the return of unqualified receipts.

3. Receipt management.

1) Follow up with the delivery company, keep the receipt in good condition, and return the receipt to the originating company within the specified time.

2) Sort out the receipts, sort out the receipts according to the customer, time and destination, check the receipts that should be returned against the tracking form of the receipts, and give timely feedback to the superiors if there are problems, and follow up the results of the receipts.

3) Make a list of receipts, submit the receipts to the customer before the date specified in the contract, and feedback the receipts to the financial personnel in order to collect the receivables.

The job ability of an excellent logistics merchandiser:

1. The merchandiser is the core and most important work of the third-party logistics company, and he represents the company's image to deal with many aspects of work, so the merchandiser must have a high sense of responsibility and high requirements for operation.

2. After leading the vehicle into the loading area or waiting area designated by the customer, the merchandiser should first communicate with the customer and the customer's on-site personnel to understand the size and weight of the goods, and at the same time use their own tools to confirm, according to the overall size of the goods, tons of goods, on the job book for virtual reasonable loading, and illustrated; If there is a discrepancy with the driver's prior agreement, communicate in advance.

3. Due to emergencies, the on-site merchandiser and the driver need to renegotiate the freight, and should follow the first out of the lower psychological ** (to bid first than the driver), and strive for the initiative in the negotiation, and then, through the method of self-editing, self-directing and self-acting, appropriately give concessions to the driver to achieve the price of their own psychological bidding; Definitely avoid a passive situation where the driver makes a bid first and then we make a bid.

4. After the on-site emergencies are handled, the driver's tarpaulin should be inspected, and the driver should be educated on the spot, pay attention to safety on the road, deliver it in time, keep the mobile phone on the road, and send the signed receipt back in time to carry out on-site education to cooperate with the work of other departments of the company.

The main job responsibility of the logistics merchandiser is to perform the task of general scheduling and complete the logistics task of the customer unit. At present, the main work is to lead the company to dispatch vehicles to customer units; Manage and communicate and coordinate the cargo loading site; Handling of on-site emergencies and so on. <>

The competencies that a logistics merchandiser needs to have

In order to standardize and standardize the work of merchandisers, and at the same time, classify and summarize the merchandisers' on-site handling of emergencies;

1. The merchandiser is the core and most important work of the third-party logistics company, and he represents the company's image to deal with many aspects of work, so the merchandiser must have a high sense of responsibility and high requirements for operation;

Second, after the merchandiser leads the vehicle into the loading area or waiting area designated by the customer, he must first communicate with the customer and the customer's on-site personnel to understand the size and weight of the goods, and at the same time use their own tools to confirm, according to the size of the goods, tons of goods, on the job book for virtual reasonable loading, and illustrated; If there is a discrepancy with the driver's prior agreement, communicate in advance.

Third, due to the sudden god of pure parts, the need for the on-site merchandiser and the driver to re-negotiate the freight, should be followed, first lower than the psychological ** (to bid first than the driver), for the initiative in the negotiation, and then, through the method of self-editing, self-directing and self-acting, appropriate concessions to the driver, to achieve their own psychological bidding price; Definitely avoid a passive situation where the driver makes a bid first and then we make a bid.

The main work of the logistics merchandiser is mainly to carry out the task of general scheduling, and at the same time complete the logistics task from the customer unit, the current main work, responsible for the delivery of the company's vehicles, to the customer unit, in the scene of cargo loading, management and communication and on-site emergency handling.

The specific work content includes in-transit tracking and abnormal feedback: according to the dispatching instructions, follow up the situation of the relevant transportation ** business or driver during transportation, timely feedback to the leaders of the transportation department for the abnormalities that occur on the way, and follow up the follow-up results.

Receipt and handover tracking: cargo tracking, confirming the intact state of the goods delivered to the customer, recording the actual arrival time, and understanding the consignee's opinions; If there is an abnormality according to the company's regulations, the company requires the mill to communicate with the customer on the spot to solve the problem, and avoid the return of unqualified receipts as much as possible.

Follow up with the delivery company, keep the receipt intact, and return the receipt to the originating company within a fixed time; Sort out the receipts, sort out the receipts according to the customer, time and destination, check the receipt tracking table, check the situation that the receipt should not be returned, feedback to the superior for the problematic receipt, and follow up the results of the receipt to sign the delay.

Make a handover list of receipts and submit the receipts to the customer before the date specified in the contract. Feedback the handover of receipts to the financial staff for the collection of receivables.

Logistics Merchandiser Responsibilities:

1. Communicate with customers and place orders in written form such as fax.

2. After receiving the customer's fax, you should first communicate with your business personnel about related matters, and then you must call the customer again. Confirm the order content on the fax, confirm the accuracy of the order content, and then make an order to verify the total amount of payment.

3. After the order is completed, reply to the customer with the total amount of payment and notify the customer to make a deposit.

4. After the financial confirmation of the customer's payment deposit, the production order is issued to the production plan.

5. Track the whole process of order production, know which link the order is in, and refer to the contract date to plan the shipment date.