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Don't be afraid, I am also an intern directly to the front desk, the main thing to pay attention to at the front desk is to be careful, responsible, the front desk has more opportunities to contact money, and try not to make mistakes in accounting. There will be no less things to carry on your back, so be mentally prepared. At the beginning, there will be old employees to take you, will not ask, must record, after their work repeatedly read, memorize, summarize, otherwise can not remember, the most disgusting thing of the old staff is that you have been taught what you will not the next day, because the society is not a school, they are not obliged to teach you, everything depends on their own diligence.
Another thing is to pay attention to adjusting your mentality when dealing with guests. People at any level will be met at work, and they will definitely be wronged, don't be afraid of this, they are not rushing at you, but most of the guests are good. When encountering many faulty guests, you must adhere to the principle, do not be led by the nose by the guest, and find the manager if you can't do it, because you don't have much right to make decisions, otherwise you will have to compensate for the damage to the interests of the hotel.
You may be more scared after vaccination, but I want to tell you that the hotel front desk is the best place to exercise a person's comprehensive quality, especially for recent graduates, if you persist for a year or two, even if you plan to change jobs later, other companies will be happy to ask for it.
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Hello! The reception at the front desk is generally to receive guests, mainly because of the knowledge of etiquette, and there will not be a lot of things to remember.
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The hotel front desk is not good. Here's why:
1.Three shifts.
The hotel is open 24 hours a day, especially the front desk, the front-line service department, so it is open 24 hours a day. Night shifts require overnight work, which is very damaging to the body in the long term.
2.High pressure at work. The front desk is the window to the outside of the entire hotel, not only to receive guests, to accept daily inquiries from guests, but also to be familiar with various operating systems.
3.The language requirements are too high. Especially high-star hotels, it is common to receive foreign guests. Therefore, it is required that the front desk staff must be proficient in English, and it is necessary to be proficient in listening, speaking, and speaking.
4.The salary level is not high. Compared with other industries, the hotel front desk is under great pressure, and the personal quality and basic skills of employees are very high, but the overall salary level is very low.
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Good when. First of all, the work of the front desk is relatively easy, the front desk of many hotels will stand up to deal with affairs when there are guests, and they can generally sit aside and play with their mobile phones, and they will not be picked by the boss without the pressure of performance, so their work content is still relatively relaxed.
Although there are some hotels with strict management that require the front desk to stand all the time, under normal circumstances, there is no penalty because the front desk is sitting and resting, so many people will find the work of the front desk easy and choose this profession.
Short working hours.
The second is that the working hours are relatively short, although the hotel front desk is generally not able to leave the job, but the working time is relatively short, the front desk working hours of many hotels are generally not more than seven hours, and you can find a chance to sleep when you are on the night shift, compared with many passive overtime companies, it is still more humane.
And their working hours and rest time are basically the same, although they are busier on holidays, but there will be a policy of compensatory holidays in normal times, so their overall working hours are still relatively short, of course, there are some less formal hotels will often work overtime, so the mobility of the front desk is relatively large.
The working environment is better.
Finally, the working environment of the front desk is better, under normal circumstances, the hotel in order to create a better impression for travelers, the working environment at the front desk will be better, not only the air conditioning is turned on all year round, the working environment is warm in winter and cool in summer, but also there are a lot of snacks for travelers to taste, and the hotel will generally issue a lot of benefits, some customers have not used up things or free items provided to customers will be issued to employees, so the benefits are still very good.
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The hotel front desk is not good, and the hotel front desk needs a certain degree of communication skills and language organization skills.
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The hotel front desk may not seem like the ideal career, but there is also superiority and room for development. First, the front desk is working stably. Generally speaking, the front desk of the hotel is ***, and the work of the front desk is much easier than other rain-resistant jobs.
If it is a non-contracted job, the applicant will need to rent a separate house to buy food. It's also a lot of income. Therefore, for recent graduates and inexperienced women, the hotel front desk is a good choice.
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The hotel front desk is good or not, when it depends on you, the hotel front desk said that it is good to do it, that is, after work every day, you have to reconcile the accounts, sometimes you have to make up for yourself, it is very troublesome, but be careful.
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It is very popular to do hotel front desk work, the work is very light and easy, and the time is very short, but there are requirements for doing the front desk, and the hotel front desk is generally required to be set up as a woman, and the appearance is good.
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Compared with other manual work, the front desk of the hotel is still relatively easy to do, you only need to register the people staying in the hotel every day and make a record.
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Overall, the hotel front desk work is not difficult, what the hotel front desk needs to do is the reception and check-in at the front desk, overall the work is not busy, generally suitable for girls to do, as long as you like this job, you will feel very happy!
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It's good to receive guests who come to consult and check in.
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This position mainly requires girls to have a good image and temperament, and the work content is very simple.
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His work at the front desk is also very good, but the overall pressure on his one is not too great, and the work is not too much, so he must be prepared accordingly.
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Basically, there are not too many technical requirements, just do a good job of registration records.
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