I bought a mobile phone in a physical store, and there is a problem with the mobile phone and I refu

When I buy a new mobile phone, there is a problem the next day, and I want to return it, but the merchant requires that there must be a factory test result, isn't it embarrassing. On the 23rd, Mr. Chen, who lives in Lanshan Yitang, called ** to reflect.

According to Mr. Chen, at about 5 p.m. on the 21st, he and his friends went to the city to run errands, and when they passed by a mobile phone store on Industrial Avenue in the city, they suddenly remembered that they needed to buy a mobile phone. Mr. Chen said that he usually has more, after the introduction of the salesman, he spent more than 1,000 yuan to buy a brand mobile phone, "I tried it after the purchase, and I felt that the call was a little noisy, because I was in a hurry, and I didn't care." ”

Mr. Chen told reporters that the next morning, when he picked up his mobile phone and was about to call **, he suddenly found that the mobile phone showed that the SIM card could not be read, and it was only read out after multiple reinstallations, and later the two sides were talking during the call. As he was talking, he broke off, and the other party called again, but he didn't say a word or two and broke again. Mr. Chen told reporters that later he looked at his mobile phone and was unable to read the card, "This is the case with the newly bought mobile phone, and it has appeared many times, there must be a problem."

Later, I came to the store and told the salesperson about the situation, but the salesperson asked me to take the mobile phone to the after-sales service for testing, saying that I had to take the test report to return or replace the mobile phone. ”

At that time, they said that the test was very fast, and the test results would be available in the past half an hour, but they didn't expect that to be the case. Mr. Chen said that he later came to the after-sales repair center with his mobile phone, but was told that he needed to send it back to the manufacturer for testing, and the testing process generally takes 15 days. The after-sales staff told me that they only do testing, and if I want to return or replace the phone, I have to negotiate with the seller.

I asked the mobile phone store again, and the answer was the same as before; This situation occurs with the newly bought mobile phone, which is clearly a problem with the mobile phone itself, tossing back and forth, it feels too annoying, and I hope to deal with it as soon as possible. ”

Legal analysis: If you buy a mobile phone in a physical store and there is a problem with the mobile phone, but the seller does not return it, it is recommended that you go to the industrial and commercial bureau to complain, as long as you complain, the basic mobile phone can be returned.

The following conditions must be met for a complaint from the Industrial and Commercial Bureau:

1.When your rights and interests are infringed and the respondent is under the jurisdiction of the administrative department for industry and commerce;

2.When your legitimate rights and interests are infringed in the process of consumption;

3.When you find counterfeit and shoddy goods and manufacture and sale of counterfeit and shoddy goods, please call 12315 to complain**, we will help you mediate the dispute; If economic violations are found, we will investigate and deal with them in accordance with the law.

Legal basis: Article 40 of the Product Quality Law of the People's Republic of China If the product sold has any of the following circumstances, the seller shall be responsible for repairing, replacing and returning the product; If losses are caused to consumers who purchase the products, the seller shall compensate for the losses:

1) It does not have the performance that the product should have and has not been explained in advance;

2) It does not meet the product standards indicated on the product or its packaging;

3) It does not conform to the quality conditions indicated by product descriptions, physical samples, etc.

**The mobile phone you buy can be returned within 7 days without any reason, but you can't buy it in a physical store. In the physical store of mobile phones, there is generally no seven-day no-reason return service. The regular brand packaging of the physical store only needs to determine the brand and model of the mobile phone you want.

Once opened, the deal is closed. Of course, the site needs to be tested by the Keele shirt machine. No questions are the result of the deal.

You can ask the sales staff in the store for details, and each store will have its own rules. But if there is a quality problem with the mobile phone, it must enjoy 7 days of return and 15 days of exchange. When the phone leaves the store, there is a problem.

That's basically within the scope of maintenance. The 7-day no-reason return is relative to online shopping, that is, to avoid the problem of failure and entanglement between buyers and sellers.

Mobile phone tablet return conditions:

1.Within 7 days from the date of sale of mobile phones and tablets, if there is a performance defect, the consumer may choose to return, exchange or repair; When consumers choose to return or exchange goods, they must provide relevant three-guarantee certificates before they can handle it, and the maintenance station will issue a test sheet and contact the dealer for return and replacement business.

2.Mobile phones and tablets from the 8th to the 15th day from the date of sale, if there is a performance failure, the consumer can choose to replace or repair; When consumers choose to exchange goods, they must provide relevant three-guarantee certificates before they can handle it, and the maintenance station will issue a test sheet and contact the dealer for replacement business.

Mobile phone tablet bai computer return and exchange du machine conditions:

1.Mobile phone tablet self-zhi

Within 7 days from the date of sale, if there is a performance failure, the consumer can choose to return, exchange or repair; When consumers choose to return or exchange goods, they must provide relevant three-guarantee certificates before they can handle it, and the maintenance station will issue a test sheet and contact the dealer for return and replacement business.

2.Mobile phones and tablets from the 8th to the 15th day from the date of sale, if there is a performance failure, the consumer can choose to replace or repair; When consumers choose to exchange goods, they must provide relevant three-guarantee certificates before they can handle it, and the maintenance station will issue a test sheet and contact the dealer for replacement business.