After the Didi driver detoured, the complaint was successful, and did he still have to pay the money

After the complaint driver detours to verify the situation, it is true, and you will be allowed to pay after modifying the normal **, and the driver's behavior will be punished.

Didi Chuxing main features:

1. On August 19, 2014, Didi Private Car was tested in Beijing, mainly for mid-to-high-end business car rental groups.

2. On May 7, 2015, Didi Express was launched in Hangzhou, which is a preferential travel service.

3. On June 1, 2015, Didi Hitch was launched, positioned as a shared travel service, and its pricing was lower than that of Didi Express.

On May 16, Didi announced the rectification measures for the hitchhiking stage, and the hitchhiking user tag and owner evaluation functions were all offline, and car owners were required to perform face recognition before receiving orders each time. While continuing to evaluate the feasibility of ensuring the safety of both parties in the night, Hitch will suspend orders departing between 10 p.m. and 6 p.m. For orders received before 10 p.m. but the estimated service time is more than 10 p.m., safety reminders will be given to both parties before departure.

On August 27, Didi Chuxing announced that it would take offline the ride-hailing business nationwide indefinitely.

Want. Non-payment complaints are useless.

If the payment complaint is successful, it will give you a 5 yuan deduction coupon.

It doesn't mean much to you.

The driver will be banned for 8 days. Penalty for double fare.

We are happy to serve you and provide you with the following answers: Complaints are useful, but they depend on the specific situation. Causes of the problem:

The driver may be asking the passenger to add money because the journey is longer and the fare is higher, which is also a violation of Didi's regulations. Workaround:1

If the driver asks the passenger to add money, the passenger can refuse and complain to Didi in time so that Didi can take corresponding measures. 2.If the passenger has agreed to add money, they can file a complaint in Didi's customer service, and Didi will deal with it according to the actual situation.

Steps:1If the driver asks the passenger to add money, the passenger can refuse and complain to Didi in time so that Didi can take corresponding measures.

2.If the passenger has agreed to add money, they can file a complaint in Didi's customer service, and Didi will deal with it according to the actual situation. 3.

If the passenger's complaint is successful, Didi will deal with it according to the actual situation, and may refund the passenger's fee or impose penalties on the driver. Personal Tips:1

If the driver asks the passenger to add money, the passenger should complain to Didi in time so that Didi can take appropriate action. 2.If the passenger has agreed to add money, they can file a complaint in Didi's customer service, and Didi will deal with it according to the actual situation.

The method of handling the detour of Didi drivers is as follows:

1. First of all, the Didi system will conduct a review, and if the system review finds a problem, it will immediately inform the passengers that there is an abnormality in the trip;

2. If the passenger confirms that he has not taken the mountain bug car, he does not need to pay the fee; If there is a detour, passengers can enter the "Fee Objection" entrance in the APP, select "Driver Detour", and after submitting, Didi will judge whether there is a detour.

3. If it is true, the error fee will be deducted directly, and the passenger only needs to pay the estimated price.

Dropshipping. It covers taxis, special cars, and Didi Express.

On September 9, 2015, a one-stop travel platform including ride-hailing, substitute driving and buses was launched by "Didi Dache.

Renamed from. On August 19, 2019, Didi Chuxing began to launch the "Online Car-hailing Open Platform" in Guangzhou, and connected to the third-party service provider "Ruqi Travel".

The service is a for-profit ride-hailing service, and the software platform charges 25% of the cost for all the fees paid by the passengers.

The method of handling the detour of Didi drivers is as follows:

1. First of all, the Didi system will conduct a review, and if the system review finds a problem, it will immediately inform the passengers that there is an abnormality in this trip;

2. If the passenger confirms that he has not taken the bus, he or she does not need to pay the fee; If there is a detour, passengers can enter the "Fee Objection" entrance in the APP, select "Driver Detour", and after submitting, Didi will judge whether there is a detour.

3. If it is true, the error fee will be deducted directly, and the passenger only needs to pay the estimated price.

Didi Chuxing is a one-stop travel platform covering taxis, special cars, Didi Express, Shunlvfeng windmills, substitute drivers and buses, etc., which was renamed from "Didi Taxi" on September 9, 2015. On August 19, 2019, Didi Chuxing began to launch the "Online Car-hailing Open Platform" in Guangzhou, and connected to the third-party service provider "Ruqi Travel". The service is a for-profit ride-hailing service, and the software platform charges 25% of all the passenger's payment.

Hello, if you feel that the Didi driver deliberately detoured, you can appeal through the following steps:1Open the DiDi client, find the relevant order, and click the "Order Complaint" button.

2.On the complaint page, select "Passenger Experience". 3.

On the issue page, select "DiDi driver did not follow the scheduled route". 4.Reconfirm the content of your complaint and submit it.

After submitting a complaint, Didi customer service will verify and deal with it. If the audit confirms that the driver has taken a detour, you can reclaim the excess fare and rate and complain about the driver. At the same time, it is recommended that you take photos and other behaviors to provide a basis for your appeal.

Hello oh dear, happy to serve you oh <>

If you are a Didi driver and have been falsely accused by a passenger of making a banquet or making improper accusations, resulting in the order being judged to be a detour, you can appeal by following the following steps:1Find the order in "My Trips" in the Didi Chuxing Driver App app and click on the order details.

2.If you find an issue with your order, such as a fictitious complaint or misconduct, you can find the "Appeal" button at the bottom of the order details page and click on it. 3.

After entering the "Appeal" page, select the corresponding complaint type, such as "Attempted Detour", "Bypass Complaint", "False Complaint", etc., fill in the reason for the appeal, and provide relevant evidence to support the appeal, such as GPS tracks or trip records. 4.After submitting the appeal, please wait patiently for the Didi customer service staff to handle it and keep it unblocked.

In general, the processing time is 1-3 business days. If the Didi customer service staff cannot solve the problem, you can also call the customer service of the Didi Chuxing driver**4000-161616 for feedback and complaints. If you feel that your rights have been violated, you can contact a lawyer or go to the nearest local transportation authority to consult how to protect your rights.

Summary. 1. We can deal with the situation of the driver's detour through the method of complaint.

2. Open the [Personal Center] - [Order] option in the upper left corner, find the order we are not satisfied with, and then select [Have questions about the cost];

3. Check the plan rules and details of the fare, and click the [Do not recognize the fare] option;

4. The system will have a menu option, here select [There is a problem with the fare], and then select [Driver Detour];

5. You need to give a detailed description of this kind of problem, the description needs to be clear and clear, and finally click the submit button and wait for Didi to review.

After hitting Didi, the driver can not complain about how much time he detours.

Hello, I am a legal consulting lawyer of the platform, and I am very happy to serve you

Only 24 hours have elapsed before the complaint can be processed and processed.

1. We can deal with the situation of the driver's detour through the method of complaint. 2. Open the [Personal Center] - [Order] option in the upper left corner, find the order we are not satisfied with, and then select [Have questions about the cost]; 3. Check the plan rules and details of the fare, and click the [Do not recognize the fare] option; 4. The system will have a menu option, here select [There is a problem with the fare], and then select [The driver chain is poor and the person is calling the ruler road]; 5. You need to give a detailed description of this kind of problem, the description needs to be clear and clear, and finally click the submit button and wait for Didi to review. The first highest.

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