Haidilao responds to the plastic black chicken roll incident, why do customers not buy it ?

On July 12, when a consumer dined with friends at Jinan Haidilao Liancheng Plaza store, he ate a hard plastic plate in a black chicken roll. The Haidilao staff then removed the remaining black chicken rolls**, and proposed a treatment plan for this order to be exempted and compensated for 500 yuan hot pot couponsBut consumers rejected the scheme. aboveThe consumer experienced stomach cramps and blood in the stool that afternoonThe doctor recommended that he be hospitalized for further examination, and the medical records said that it was not possible to determine whether ** was related to diet.

On July 20, the topic "Haidilao responds to the plastic black chicken roll incident" rushed to the hot search on Weibo. At 22:57 that night,Haidilao issued an apology notice on its official Weibo. Haidilao said that after a comprehensive investigation of the black chicken roll factory, it has been determined that the incident was due to the non-standard operation of employees in the filling process of the factory, which led to the product label falling into the product, and the store was negligent in cutting and placing products, and the defect was not foundHaidilao bears full responsibility.

We would like to express our sincere apologies to our customers and consumers, support our customers in protecting their rights and interests, and will actively cooperate with the inspections of relevant departments and assume corresponding economic and legal responsibilities. On the evening of July 20, Haidilao said in an apology notice issued for the plastic sheet incident. <>

In accordance with the relevant provisions of the Food Safety LawIf you eat a foreign object such as flies in food, you can claim ten times the compensation. What's more, things like plastic that can melt in food,It is also likely to be potentially harmful to the body. <>

As early as April 12, 2017, when Haidilao was randomly inspected by the Shenzhen Food and Drug Administration, it was found that there were problems such as raw and cooked food in the refrigerator was not stored separately, and the frozen stock was not clearly labeled, and Haidilao was required by law enforcement officials to immediately rectify it. EliminationThe fee eats the plastic piece and gives the treatment plan of "this order is free and compensates for 500 yuan hot pot coupon", which is too "light". In the event of a food safety problem, it is necessary to stand more in the perspective of consumers, actively compensate the victims, and deeply reflect on rectification to prevent recurrence, so as to save reputation and regain the trust of consumers.

Because the customer's condition is more serious this time, it is said that both customers have stomach cramps and blood in the stool in the afternoon, and the hospital is also checking, but it is not given that it is because of diet, so the customer will not buy it.

Because Haidilao's response was more ambiguous and did not find the facts behind it, customers "didn't buy it".

Because the customer felt that Haidilao's response did not dispel customers' concerns about its food safety, they did not buy it.

Because Haidilao's fees in this field are relatively high, customers are willing to pay for it in order to enjoy better services, but the way the merchant deals with the problem cannot satisfy the customer, so it will naturally not accept it.

wanted to get cash compensation, Haidilao agreed to waive the order and issue a 500 yuan hot pot coupon but still disagreed, probably because he wanted to cash out.

Food safety is very important, affecting the health and safety of customers, it is not a simple compensation can be turned into a big thing, it may also be that customers feel that the compensation is too little, and hope that Haidilao can pay a little more.

I think this involves the issue of food safety, and it is not a simple response, a cover-up, something that can be covered. Haidilao should make up for some of the losses caused by the mud to customers, and promise to strictly control the future service.

July 12th,Some consumers ate hard plastic sheets in black chicken rolls when dining at Jinan Haidilao Liancheng Plaza store. The Haidilao staff then removed the remaining black chicken rolls**, and proposed a treatment plan for this order to be exempted and compensated for 500 yuan of hot pot coupons, which was rejected by consumers.

The consumer developed stomach cramps and blood in the stool that afternoon. According to the medical records of the emergency department of Jinan Fifth Hospital, the consumer suspected that he had symptoms of intestinal bleeding, although it was not possible to determine whether ** was related to diet, but the doctor recommended that he be hospitalized for further examination.

Haidilao responded that the black chicken roll was produced and provided by ** merchants, not by Haidilao's affiliated companies, and it was inconvenient to disclose the specific ** merchants.

Haidilao apologized and promised to raise the issue and strengthen supervision and training for employees to avoid this situation.

Haidilao apologized on its official Weibo and explained that the response to the incident was caused by the irregular operation of employees in the canning process of the factory, and said that it would compensate and strengthen management in the future.

Haidilao Hot Pot's official Weibo has issued a statement apologizing, saying that it has comprehensively investigated the ** business, and concluded that it was caused by the irregularities in the work of employees.

The raw materials come from the first business, and the specific situation is still being investigated, no matter who the pot is thrown to, the negligence will always not be able to run away.

Because of the non-standard operation of the employees in the filling process of the factory, the product label fell into the product, and the store was negligent in cutting and plating the products, and the defect was not found, and Haidilao was fully responsible.

For customers who ate plastic in black chicken rolls, Haidilao issued a statement stating that it would be responsible for this incident to the end, and also issued an apology, which reflects that Haidilao is a responsible company.

The local manager has expressed his deep apologies and accompanied the customer to the hospital for a physical examination, assuming the legal responsibility that should be borne and strengthening the management to prevent such things from happening.

First of all, calm the emotions of customers, compensate them accordingly, and then find out the principles for such things to occur, and thoroughly investigate to prevent such things from happening again.

When the customer consumed the black chicken rolls, he found plastic products on the plate, and Haidilao responded that the food packaging label had fallen off.

A customer ate plastic pieces in Haidilao's black chicken rolls, and the staff removed the black chicken rolls afterwards and apologized to the customer.

It was a netizen who broke the news that when he was consuming in Haidilao, he found that there was hard plastic in the black chicken roll.

Some Gu slowed down the customer's reaction to eating plastic products, and Haidilao's first response was to give 500 yuan of consumption vouchers to compensate, and there was no attention and no other measures.

In a Haidilao restaurant in Jinan, a customer found a piece of plastic in it while eating black chicken rolls, and then Haidilao declared that the factory employee had mishandled the operation and dropped the label into it.

Haidilao apologized for the plastic black chicken roll incident, as a well-known brand in the hot pot industry, Haidilao's service is indeed worthy of our praise. But as a Sichuanese, if I had to choose between Haidilao and Chengdu hot pot, I would choose Chengdu hot pot.

In my personal opinion, the reason why I prefer Chengdu hot pot is because of the following reasons:

1. Chengdu hot pot ** is more close to the peopleHaidilao, as a big brand in the hot pot industry, although the ingredients and services are first-class, but the corresponding ** will be higher. For us Sichuan people, eating hot pot is a common thing.

If you eat Haidilao once in a while, I think it's acceptable; But if I eat Haidilao regularly, I think financially, I personally can't afford it.

Compared with Haidilao, the authentic Chengdu Alley Hot Pot, although it is not as famous as Haidilao, has many brands. But every consumption is within the range that I can accept, so this is one of the reasons why I like Chengdu hot pot.

2. I prefer the taste of Chengdu hot pot In my personal opinion, you have to eat the old hot pot in those alleys to eat hot pot, and this kind of hot pot may be lacking in hygiene. But correspondingly, in terms of taste, there will be strengths, and many times I still feel that these unknown but very popular old hot pots taste better when eaten.

When I get together with friends, I think it's a very enjoyable thing to go to the hot pot restaurants in those alleys, eat hot pot, and drink cold beer. I like this kind of people-friendly environment, and I think this is the hot pot life.

In addition to Sichuan restaurants in Chengdu, the catering industry has the most hot pot restaurants! Every time I eat hot pot, I always look for those unknown hot pot restaurants on the streets and alleys to eat.

For me and my friends, when ** is popular, we will go to taste ** hot pot; As for the taste of hot pot, I think it's all pretty much the same.

So based on the above situation, if I choose between Haidilao and Chengdu authentic hot pot when eating hot pot, I would prefer to eat Chengdu authentic hot pot.

I would prefer Chengdu hot pot because the service of Haidilao is very good, but it is not cost-effective, and Chengdu hot pot is more cost-effective.

I still like Haidilao, Haidilao's service is very considerate, and I believe that the black chicken roll incident is a small probability event.

Haidilao. Because the waiters in Haidilao are very enthusiastic and caring, they will send blessings to customers on their birthdays. I will also help with the children and do nail art.

I prefer Haidilao because the service is very good and cheaper.

I still prefer Chengdu hot pot, in fact, there are a lot of delicious ones, and Haidilao is famous for its perfect and considerate service, and I personally think that the taste is not as good as Chengdu hot pot.

I still like Haidilao, his base is the best I have ever tasted, the mutton roll is cooked with that base, the taste is simply amazing, it is simply delicious in the world, and the taste makes people feel satisfied, praise.

I prefer Haidilao's hot pot because their service is very good and gives people the feeling that they are God.

Actually, I prefer Chengdu hot pot, because I think Chengdu hot pot is more cost-effective.

I prefer Haidilao, Haidilao's service is more in place, and there are more types of dishes and pot bases.

I'm very sorry. Whether it is the problem of oneself or the first businessman, it is being investigated comprehensively. It is indeed because the operation is not standardized, so there is a problem with this product.

On the evening of the 20th, Haidilao issued an apology notice on its official Weibo for the fact that the customer ate plastic in the black chicken roll, and it was determined that the employee of the ** merchant was operating irregularly.

Haidilao's official response was caused by improper handling by kitchen staff and the peeling off of food packaging labels. An apology has been issued.

For this incident, the customer ate plastic in the black chicken roll, Haidilao issued an apology, and said that it would be responsible for this incident to the end, which is a performance of the company's responsibility to customers.

It is caused by the non-standard operation of the staff, and the plastic eaten in the black chicken rolls has affected the health and psychology of the diners, and an apology and compensation are necessary.