Haidilao service is good, and the employees are very hard, but why no one complains?

You get what you pay for, but you can't buy a penny for a service. Almost everyone has gone to Haidilao to eat hot pot, and the biggest feeling is that the service there is super good, which should also be their corporate cultureWalking into any Haidilao store, you can see a very sincere smile on the face of every waiter. At present, Haidilao has branches all over the country, with a total of 177 directly-operated stores, so if you don't know what to eat when you go to other places, you can choose Haidilao!

Every time I make an appointment with my friends to go out to eat hot pot, I basically go to Haidilao. And I found that Haidilao's business is not generally good, every time there are diners waiting in line at the door, but in the process of waiting, Haidilao will prepare a variety of delicious snacks, fruits and drinks for diners, even if it takes a long time, no one complains. The business is so good, it is conceivable that the waiters in Haidilao must be very hard, but why do Haidilao's employees not resign no matter how hard they work?

Just look at their treatment.

First of all, the salary of Haidilao employees is very considerable, basically the income must be proportional to the pay, sometimes the income is much more than the pay, if you do a good job, the salary of the waiter may be higher than the manager's salary.

There is also a very good welfare, there is a special staff dormitory, and the conditions are also very good. In the case of couples, there are also separate rooms. Then there is the family of the employee, Haidilao will also take care of it.

Every employee of Haidilao also has 12 days of paid annual leave every year, and the company also reimburses the company for transportation expenses, etc., and a series of benefits are very good. Without employee complaints, the business will naturally have that kind of atmosphere, and the guests will naturally have a good dining experience.

Even if the employees work very hard, their wages are correspondingly high.

Because although Haidilao's employees are hard, their wages are very high.

Because Haidilao treats his employees very well, and the salary is also very high.

The salary in Haidilao is also good. Haidilao package food and accommodation, the environment is also very good, generally a room for six people, and equipped with air conditioning, TV, water heater, etc.

Although their work is hard, their labor is well paid.

Because Haidilao's employees are professionally trained. And the salaries of the employees are high.

Because although Haidilao's employees are very hard, their wages are relatively high.

Because their employee benefits and conditions are good, employees don't complain.

Tired.

To be honest, the treatment of going to Haidilao as a waiter is still good, but it will be very hard, there are many things to do as a waiter, and Haidilao will be chosen by the public only if the service is particularly good. Catering is more tired than many industries, and Haidilao can be regarded as the most tired, if you meet better people, restaurants with a good atmosphere, and can stick to it, you will gain a lot.

Introduce. Haidilao was founded in 1994, is a large-scale cross-provincial direct catering brand hot pot restaurant mainly operating Sichuan flavor hot pot and integrating the characteristics of hot pot from all over the world, the full name is Sichuan Haidilao Catering Co., Ltd. ****, founder Daniel Zhang.

Haidilao has more than 100 directly operated chain restaurants in Jianyang, Beijing, Shanghai, Shenyang, Tianjin, Wuhan, Shijiazhuang, Xi'an, Zhengzhou, Nanjing, Guangzhou, Hangzhou, Changsha, Shenzhen, Chengdu, Chongqing, South Korea, Japan, Singapore, the United States and other countries.

1. Before the meal - let the waiting area in the "Haidilao" store full of joy can see the latest seat information on the big screen, where the customers in the queue sit there leisurely eating free fruits and drinks, and enjoy the free Internet access, shoe shine and nail art services provided by the store, but the boring queue has become a kind of enjoyment. This makes the user's experience very good, making people feel cheap, and taking advantage of the cheap is addictive, which is human nature. While enjoying the service, it also retains the people waiting for the service, and pays equal attention to it.

2. During dining - intimate details of service In Haidilao, you can enjoy Haidilao's unique value-added services, and for those services that competitors can also provide, Haidilao will do more meticulously. 3. After the meal - meticulous and thoughtful after-dinner service After the meal, the waiter will immediately deliver chewing gum, and all the waiters you meet along the way will smile goodbye to you. Even help you with taxis, pick up your car.

It is this kind of thoughtful and meticulous service that makes Haidilao known to be in a leading position in the hot pot industry. 4. Humanized service Constantly listen to the opinions of consumers, fully respect consumers, customers with different personalities and consumption orientations Haidilao have taken care of and know how to accept different voices: Haidilao has piloted a new service in some stores across the country:

Do not disturb; If you order too much, the waiter will also remind you to order half a portion; Discounts for college students. 5. Service profit chain, improve employee satisfaction and customer loyalty The service profit chain is composed of the following cycles: employee ability cycle, employee satisfaction cycle, customer loyalty cycle, and corporate profit cycle.

With the corporate profit cycle as the main line, the four cycles interact with each other. Haidilao's service profit chain, the enterprise is good to employees - employees are motivated - employees are good to customers - customer experience is good - loyal customers consume again and word-of-mouth promotion - enterprises profit. Extended Resources:

Example of Haidilao's performance appraisal 1 Haidilao's performance appraisal focuses on process and fairness, and Haidilao adopts the community assessment store. Because the score of each district is different, Haidilao uses absolute value judgment and is divided into three grades: A, B, and C. The advantage of this mechanism is that it makes the stores have a sense of crisis and promotes good competition among stores, because if you don't know how many points you will strive to improve your performance score, you will do well in all aspects.

2 The setting of Haidilao's performance appraisal indicators - reflecting the strategyHaidilao's assessment of each hot pot restaurant has only three types of indicators: one is customer satisfaction, the second is employee enthusiasm, and the third is cadre training. 3 Another way of assessment - the key to performance management is the assessment of "customer satisfaction" by middle-level cadres Haidilao, not by sending satisfaction questionnaires to customers, but by letting the store manager's direct superior, the community manager, often inspect the store.

The community manager constantly communicates with the store manager about which aspects of customer satisfaction are better and which are worse than in the past, and whether there are more or fewer regular customers.

Haidilao's staff are all excellent, they are warm and thoughtful, and they always have a bright smile on their faces, giving people a sense of home.

InHaidilaoIt's tiring to go to work, and the working hours are long.

The salary of ordinary waiters is not high, and the first month of entering the chain is 4,000 yuan, which is 500 yuan more than other restaurants. But the extra 500 yuan requires you to exchange for nearly 100 hours, other hot pot restaurant waiters generally work 9 and a half hours a day, while Haidilao waiters work at least 12 hours a day.

Arrive at the store at 9 o'clock in the morning, have a morning meeting at 9:30 p.m., rest at 2:30 p.m. to 4:30 p.m., start having dinner at 4:30 p.m., work until 9:30 p.m., leave the store at 10 o'clock in the evening after cleaning, if the business is good and there are many customers, it will generally be postponed to 11 o'clock, and if it is a weekend and holiday, it will be 12 o'clock to be able to get off work.

Because of the long working hours and the unequal salary, many employees saw this clearly and left one after another, so Haidilao's employee turnover rate is high. In Haidilao, as long as you work for 5 months, you will belong to the old employees, and after working in a store for a year, you will belong to the veteran level employees, so Haidilao's various stores are recruiting people every day.

HaidilaoGoing to work is more tiring than entering the factory, because Haidilao's waiters not only have to serve dishes and deliver food, but also have to do a good job of service, and they are physically and mentally exhausted.

However, it is understood that in order to allow employees to have a good rest environment and working condition, the dormitories arranged by Haidilao for employees are all property management communities, although they can be squeezed a little, but the grade is much better than that of other general restaurant staff dormitories.

In addition, there is a computer in the room with Internet access for employees to use. There are aunts who clean them every day, which is still very good, and they have worked for a certain number of years in Haidilao.

employees can also get a certain dowry, and even if the employees who leave the company have other rewards.

The reason for the good treatment of Haidilao staff next to the branches

The person in charge said that the reason for doing this is because it is too tiring to work in Haidilao, and employees who can be above the store manager have made great contributions to Haidilao, and they should be compensated to a certain extent if they leave the company.

It is understood that Haidilao has a history of more than ten years, and there are hundreds of cadres above the store manager, and only three people took the dowry from Haidilao.

Haidilao belongs to the service industry, and there is no one who is not tired. No matter what mood you are in, you must be in a good mood when you meet other customers. Add a good mood every day, do you say tired?

Tired.

I went to work at nine o'clock in the morning, and I ate first in the store, everyone was very fast, and I was in a hurry and often drank soy milk and was scalded to death. Then you have to hand in your mobile phone, and everyone starts to wipe the table, wipe the food rack, wipe the ipad, mop the floor, and pay attention to a fast and accurate ruthlessness.

The veteran staff here are very skilled, and everyone is like clockwork. When I first arrived, I was trained every day, and cleaning was tiring. After wiping the table around, my whole hand was almost straight.

The trainers are employees who have worked in Haidilao for 3-5 years, and the training content includes corporate culture, system requirements, food varieties, etc. The training venue was in a large classroom, and the scene was similar to that of a high school class, and I remember an uncle who was criticized for playing with his mobile phone all the time. I took a lot of notes at the time, but the trainer said it was an official secret and couldn't be passed on.

Decentralization Each attendant has the right to reduce the amount and discount, and the size of the right varies according to the level. If we are a junior employee, we have 5 yuan to erase the permission, 30 yuan to deliver food, and the discount can be discounted up to the most, but the number of permissions per day is limited and cannot be used indiscriminately.

For example, employees must take their plates and cups away after eating, and they can't be left. The service must be done brisk walking and jogging, and it is strictly forbidden to walk leisurely here, so the waiters here must wear sneakers for the convenience of walking.

Service must be smiling, before the person arrives, the sound comes first. It is strictly forbidden to quarrel with guests, and it is necessary to chat with guests during service.

Dormitory] Haidilao is inclusive of room and board, I think the food here is very delicious, four meals a day, about three dishes per meal, there is freshly ground soy milk to drink, but no leftovers, for food, I am really satisfied.