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1. Loyalty, reliability, dedication, all based on the interests of the hotel, loyal to duty, and not using power for personal gain.
2. Dare to manage, be good at management, do your best, and be conscientious.
3. Fairness, justice, equal treatment, broad-mindedness, tolerance and kindness to others, and appointing others. Have a fair scale.
4. Positive, enthusiastic and energetic. Use your enthusiasm to infect your subordinates and care about their work and life.
5. Good business ability. Train business personnel, help salesmen open bills and answer customers' difficult questions.
6. Have a unique personality charm.
Responsibilities of the post manager of the code hall:
Be fully responsible for handling all the affairs of the hotel, and lead all the staff to work hard to complete the goals set by the hotel;
Formulate the business direction and management objectives of the hotel, including formulating a series of rules and regulations and service operation procedures, and supervising the implementation of the responsibilities of managers and employees at all levels. Establish a series of hotel prices, such as room rates, food and beverage gross margins, etc. Have a high degree of sensitivity to various trends in the industry, formulate market expansion plans, and lead the sales department to carry out comprehensive promotion and sales.
Read and analyze the monthly report in detail, check the business progress and the completion of the business plan, and take countermeasures to ensure the smooth operation of the hotel;
Establish and improve the organizational system of the hotel to make it rational, simplified and efficient. Preside over the weekly general manager's office meeting to inspect the situation report, and focus on the relevant issues and instructions. Convey the relevant instructions, documents and notices of the board of directors, handle interpersonal relationships, coordinate the relationship between various departments, and make the hotel have an efficient working system;
Improve various financial systems. Read and analyze daily and monthly supervision of the financial department to do a good job in cost control, financial budgeting, etc.; directing financial work; quarterly financial statements; Inspect and analyze the monthly business performance; Inspect income and expenditure, accounts receivable and accounts payable, regularly inspect public places and the work of various departments, check service quality, and convey the results of the inspection to relevant departments;
hotel maintenance work;
Maintain good public relations with people from all walks of life, establish the image of the hotel, and receive important VIPs of the hotel on behalf of the hotel;
Guide the discipline work, cultivate talents, and improve the service quality and staff quality of the whole hotel;
Lead by example, care for employees, clear rewards and punishments, so that the hotel has a high degree of cohesion, and require employees to complete their own work with a high degree of enthusiasm and responsibility;
Select, appoint, and dismiss important personnel changes in the hotel's deputy general manager and assistant general manager. Responsible for the recruitment, assessment, and department manager of the hotel management personnel, and decide on the establishment of the hotel organization, staff establishment, rewards and punishments, and promotion.
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Summary. Good at foresight. To be a budget hotel manager, you also have to be good at foresight.
As a helmsman, not only to do back, but also to have a vision, when thinking about problems, think more comprehensively, think a little more, than think less is more beneficial, to think of the advantageous, unfavorable to think of, in order to foresee some matters, but also to broaden their horizons.
Adhere to people-oriented. If you want to be a budget hotel manager, you must stick to people. As the general manager of a Suiyan hotel, it can be said that he is in charge, since he is a leader, he must insist on being good to his subordinates, and he must insist on people-oriented, because only in this way can he get the hearts of the people.
Do a good job in team building. If you want to be a good economic hotel manager, you must also do a good job in team building, what is team building, is to pay attention to your team management, a good team, in order to give full play to the greatest potential, because the potential of the team, is also the team that can have the combat effectiveness of the year.
Hands-on. If you want to be a good budget hotel manager, Shiqinglun recommends doing it yourself at the right time, and don't take everything in your hands, because if you do it yourself, it will only chill the hearts of your subordinates, and it is not conducive to team building.
It is up to the people to know how to do it. If you want to be a good budget hotel manager, you must know how to do things for the people. As the general manager, is at the helm, you don't need to do too much to crack the group, you just need to choose Huiyuan to slip a good person and use a good person, because doing everything will be very tiring, and it will also make you powerless, completely unable to do your own thing, and even have no time to manage things, in the long run, it is completely detrimental to the future of the hotel.
Good at foresight. If Lu Rang wants to be a good budget hotel manager, he must also be good at foresight. As a helmsman, not only to do back, but also to accompany the quarrel to have a vision, when thinking about the problem, think more comprehensively, think a little more, than think less is more advantageous, think of the advantageous, unfavorable to think of, in order to foresee some matters, but also to broaden their horizons.
Do a good job of self-cultivation. If you want to be a good budget hotel manager, Ling Jilu must also do a good job of self-cultivation. What is called self-cultivation means that you have to be hard to strike iron, because if you don't have any ability, it will be difficult for you to convince the public, it will be difficult for you to make others respect you, and it will be difficult for you to manage this team well, so self-cultivation can make yourself better.
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If you're a hotel general manager, here are a few liquid travel tips:
1.Define your hotel's vision and goals: Create a long-term development plan to ensure that the team is all working in the same direction to achieve a common goal.
2.Establish an effective management team: Assemble a highly qualified and experienced management team to assist you in the day-to-day management work. And train and improve the staff to improve the quality and efficiency of work.
3.Focus on customer experience: Put customer experience first, continuously optimize services and improve service content based on customer feedback. Always pay attention to the needs of your guests and continuously improve the quality of your services in order to retain customers and attract more new customers.
4.Manage cost control: Ensure that hotel operating costs are effectively controlled and prioritize cost-saving strategies.
5.Develop strong relationships and networks: Expand your hotel's visibility and influence by making extensive connections at conferences, industry networking and networking events, as well as building partnerships with other companies in the industry.
6.Pursuit of technological innovation: the use of technology to improve the efficiency of hotel operation and management and customer satisfaction. For example, smart door locks, self-service check-in machines, etc., can effectively reduce hotel operating costs and improve customer experience.
7.Establish a clear communication mechanism: Establish a clear, transparent, timely and effective communication mechanism to enable effective communication and information sharing among employees, and promote team spirit.
Finally, it is important to note that throughout the management process, it is important to uphold a fair and impartial attitude, work diligently and conscientiously, and be open to different opinions. These factors will help you lead and motivate your entire team to do better.
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Personally, I think that as a general manager, it is necessary to control the overall situation, and all you have to do is two words - management management methods are divided into two types: Zhuge Liang's management (grasping big things and small things, suitable for entrepreneurship and growth of enterprises) and Tang Seng management (the right person to do the work of medium-sized annihilation, suitable for enterprises in the development period), choose the right method, and get twice the result with half the effort. There are two types of content to manage:
Management system and manager. The system is dead, all you have to do is to act according to the system, set an example, and set an example; People are alive, within the scope of the system, let employees maximize their subjective initiative, so that they have a sense of achievement, so that there is a sense of cohesion and the spirit of ownership, do not need to be too dead, the work is OK, after all, the current bosses are consequential, they do things, the credit has your share. But for those who must be very dead, the subtle power is very strong.
Finally, set a goal for each of them that they can achieve with a little effort or set such a goal for the department, so that they have something to do, and can achieve the goal through hard work, and generate a sense of achievement, so that self-confidence and cohesion are naturally there, and through the goal achievement process, talents and problems can also be found, and pave the way for the next step. The words of one family are for reference only.
Peaks and snow, for you to answer:
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