Courier company compensation problem, how to pay express compensation?

According to my original experience in courier, the original copy of your bill should never be handed over to Huitong Company, which is the key evidence. The courier company should keep the original slip, if not, you can only provide a copy.

And if you express the price, this problem is easy to solve. If there is no insurance, according to the provisions of the Postal Express Law, the courier company can only compensate you 3 times the freight, of course, it depends on whether you send the goods, whether the freight compensation column on the express bill is checked, generally 3 times, 5 times, negotiate these three options. If you do not select this option, you can only compensate 3 times the shipping cost.

This is expressly provided for in the regular laws of the country.

When according to the previous processing experience, Chengdu company belongs to the distribution center of the entire Sichuan Province, the general subordinate company's cargo compensation, according to the process of the express company, can only be lost according to the transit, to compensate you, that is, the amount of compensation is less, and the subordinate companies are generally unwilling to offend the Chengdu company. Moreover, the head office generally only holds a neutral position on this kind of matter, and allows the Chengdu company and the Meishan company to negotiate and resolve it on their own.

Of course, things are man-made, you can negotiate with the person in charge of Huitong company, I suggest you don't wait, the mobile phone is lost, the responsibility is in the Chengdu company, but Meishan Huitong company, as your receiving company, has the responsibility to compensate you first, and then deal with the Chengdu company after the matter! You still call 12315, and then ask Meishan Huitong to issue an invoice, and the solution is much faster, and now the national 315 is very strict with this piece!

Finally, I would like to give you a piece of advice, it is recommended that you must be insured the price of valuables next time, the minimum is also 3 yuan, the proportion of compensation of 100, the country's postal regulations to deal with the insured items are very clear, so as not to suffer losses and troubles.

Your carrier is Meishan Company, and you should find Meishan to settle a claim. The bill can't be provided, they have a financial bill, and the bill is the basis for your claim, so keep it safe. If you really can't, you can provide them with a copy.

Just send it to him according to the ** Clear point There is a single number, you can not scan it, or make a copy to him If you can't keep a copy yourself, you must have the evidence.

Of course you can't give it, it seems that you have seen a situation similar to you many times on the Internet, give a copy and let him sweep it, if he doesn't agree, it's a big deal to spend two more small dollars to copy a color to them, and you can't take out the bottom sheet, such an irresponsible business, I don't know what else to do, you are a mobile phone, to say the least, it's worth a thousand yuan, but you can't just forget it.

How much can Shentong Express pay for losing something worth 60,000 yuan? We used to shop online, send mail, or send couriers to our families. There will also be situations such as lost items, and today I lost a thing worth 60,000 yuan, how much can the express pay for? ?

The standard of express compensation is: if there is a value preservation, it will be compensated according to the value preservation; If there is no value preservation, the ** compensation shall be three times the postage. In specific cases, it can be applied in accordance with the relevant laws and regulations promulgated by the state. If there is an objection, it can also be sued by the court for a decision.

if there is a value preservation, compensation shall be made according to the value preservation price; If there is no value preservation principle, you can only compensate up to three times the postage cost. According to Article 20 of the Measures for the Administration of the Express Market, in the process of express delivery services, if the express delivery is delayed, lost, damaged or the internal parts do not match, the enterprise engaged in the express delivery business shall compensate in accordance with the agreement with the user.

In addition, many courier companies also provide additional insurance services, which are divided into insured and insured. The insured price is how much to insure and how much to lose. The rate is generally a few percent (1-5) of the value of the goods and is more expensive; The insurance adopts the traditional freight insurance terms of commercial insurance companies, with a rate of a few thousandths (1-8) and a certain percentage of the deductible, that is, the loss is not paid in full.

In the courier business, most people use insured goods.

The criteria are as follows:1If the insured mail is lost or completely damaged, compensation shall be made according to the insured amount; If part of the damage or deficiency is short, the compensation shall be based on the actual loss, and the maximum shall not exceed the insured amount, and the postage fee collected shall be refunded.

2.If the uninsured mail is lost, damaged or short, compensation shall be made according to the actual value of the loss. The maximum amount of compensation shall not exceed six times the postage paid, and the postage received will be refunded at the same time.

If the standard of compensation is not enough to cover the loss, please choose an insured service of equivalent value based on the actual value of the delivered goods.

3.If the mail is delayed, the domestic express mail will be refunded according to the whole time limit announced by the carrier. Domestic express parcel mail will be refunded according to the time limit published by the universal service.

Legal basis]: Article 27 of the Interim Regulations on Express Delivery. If the express delivery is delayed, lost, damaged or the contents are short, the insured express shall be liable for compensation in accordance with the insurance rules agreed between the enterprise engaged in express delivery business and the sender; For uninsured couriers, the liability for compensation shall be determined in accordance with the relevant provisions of the Civil Law.

The express compensation is determined according to the insured situation, and the compensation shall be made according to the insured amount in the case of the insured price, and in the case of no insured price, the compensation shall be made according to three times the express fee.

According to Article 47 of the Postal Law of the People's Republic of China, postal enterprises shall compensate for the loss of mail in accordance with the following provisions:

1) If the insured receipt mail is lost or completely damaged, compensation shall be made according to the insured amount; If part of the damage or the contents are short, the actual loss of the mail shall be compensated according to the proportion of the insured amount to the full value of the mail.

2) If the uninsured mail is lost, damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum amount of compensation shall not exceed three times of the fee charged; **If the letter is lost or damaged, compensation shall be made at three times the fee charged.

Postal enterprises shall indicate the provisions of the preceding paragraph in the notices of their business premises and on the mailing documents provided to users, in a manner sufficient to attract the attention of users. Postal enterprises due to intentional or gross negligence caused by the loss of mail, or failure to perform the obligations provided for in the preceding paragraph, has no right to invoke the provisions of the first paragraph of this article to limit liability.

Other provisions regarding couriers.

Article 19 of the Interim Regulations on Express Delivery: Two or more enterprises engaged in express delivery business may use a unified trademark, trade name or express waybill to operate express delivery business. The enterprises engaged in express delivery business provided for in the preceding paragraph shall sign a written agreement to clarify their respective rights and obligations, abide by the common service agreement, implement unified management in terms of service quality, safety assurance, business process, etc., and provide users with unified express tracking and complaint handling services.

If the legitimate rights and interests of the user are damaged due to the delay, loss, damage or lack of internal parts of the express mail, the user can request compensation from the enterprise to which the trademark, trade name or express waybill belongs, or the enterprise that actually provides the express delivery service for compensation.

Article 27 If the express mail is delayed, lost, damaged or the internal parts are short, the compensation liability shall be determined in accordance with the insurance rules agreed between the enterprise engaged in express delivery business and the sender; For uninsured shipments, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law. The State encourages insurance companies to develop types of express loss liability insurance, and encourages enterprises engaged in express delivery business to take out insurance.

The above content refers to the Chinese National People's Congress Network - Postal Law of the People's Republic of China.

Hello, express damage compensation standard: express delivery in transit caused by the damage to the express, insured mail loss or total damage, according to the insured amount of compensation; If part of the damage or the contents are short, the actual loss of the mail shall be compensated according to the proportion of the insured amount to the full value of the mail. The sender or the third party designated by the sender shall submit a claim claim to the express service organization within 30 days after knowing or should know that the express mail has been damaged or lost, and attach the corresponding supporting materials, and the express service organization has the right not to accept it and will no longer bear any responsibility after the deadline.

I hope mine can help you, if you have no other questions, just bother to end it and give me a five-star thumbs up! Thank you!

<>1. First go to the place where the express is sent and ask for the bottom order. Hit Shentong.

If you inquire about the dust sensitive order number, you can find it through your mobile phone number, and see the above compensation standard according to the order number.

2. When the express mail is lost, damaged or short, and the express mail is not insured, the letter category shall be compensated according to 2 times of the cost of the service (excluding other surcharges), and the parcel category shall be compensated according to the actual loss value, but the maximum shall not exceed 5 times of the service fee (excluding other additional costs). For other losses or indirect losses, Zhongtong.

No liability for damages.

3. For the insured express, the insured fee will be charged at 2% of the insured amount, and when the express is lost, the compensation will be made according to the insured amount, and the maximum insured price is RMB 10,000 per ticket.

4. In the event of loss, damage or shortage, the service fee will be exempted (excluding additional fees such as insurance price).

5. Natural disasters.

Force majeure such as air crashes, wars, traffic accidents, ** behaviors, etc.

Zhongtong Company shall not be responsible for the delay and damage caused.

(1) In the process of express delivery services, if the express mail (mail) is delayed, lost, damaged and the internal parts are inconsistent, the enterprise operating the express delivery business shall compensate according to law in accordance with the agreement with the user.

2) If there is no agreement between the enterprise and the user on the compensation matters, the compensation shall be made according to the insured amount for the express mail (mail) purchased with the insured price. For express mail (mail) that has not been purchased, compensation shall be made in accordance with the Postal Law of the People's Republic of China, the Civil Code of the People's Republic of China and other relevant laws.

For uninsured shipments, the provisions of the Postal Law and the Civil Code are different.

The Postal Law stipulates that uninsured shipments shall be compensated according to the actual loss, but the maximum shall not exceed 3 times the postage charged. According to the provisions of the Civil Code, if one of the parties fails to perform its contractual obligations or the performance of its contractual obligations does not conform to the agreement, causing losses to the other party, the amount of compensation shall be equivalent to the losses caused by the breach of contract. In practice, if a consumer has a compensation dispute with a courier company, the courier company is more inclined to invoke the provisions of the Postal Law.

Legal analysis: the compensation standard of the express company can only compensate 3 times the freight. Some express (logistics) companies have terms of carriage on the waybill (back), which are generally mentioned, according to the freight 2-10 times the statement, and some are compensated according to the weight of the consignment package, such as 20 yuan per kilogram, etc., the express companies are not the same.

Many courier companies also offer additional insurance services, which are divided into two types: insured and insured. The insured price is how much to insure, and the rate is generally a few percent (1-5) of the value of the goods, which is more expensive; Insurance is based on the traditional freight insurance terms of commercial insurance companies, with a rate of a few thousandths (1-8) and a certain percentage of deductibles, that is, not full compensation for losses. In the express delivery business, most people use insurance for the goods that do need to be insured.

Legal basis: Article 45 of the Postal Law of the People's Republic of China The provisions of this chapter shall apply to the compensation for the loss of mail and remittance within the scope of the universal postal service business. The provisions of the relevant civil law shall apply to the compensation for the loss of mail items outside the scope of the universal postal service.

The loss of mail refers to the loss, damage or lack of contents.