How to compensate for the loss of express items? How to compensate for the loss of express things

The courier has been stolen, how to compensate for the loss of the courier? How is the amount of compensation determined?

When the express delivery is lost, damaged or short, the express delivery and letter that have not been purchased at the insured price will be compensated according to 2 times the service cost of this service, and the parcel will be compensated according to the value of the loss of the goods bought, but not more than 5 times the service cost. If it is other losses or Li Xiao is an indirect loss, the courier company will not compensate. Insured fast which eggplant contains delivery:

If the insured express is lost or completely damaged, it will be compensated according to the insured amount; If part of the damage or the contents are short, compensation shall be made according to the proportion of the insured amount to the full value of the mail. Uninsured express delivery: the carrier shall be liable for damages for the damage or loss of the goods during transportation; If the parties have agreed on the amount of compensation for the damage or loss of goods, such agreement shall be followed.

1. Whether the item is insured or not, the sender is free to choose, the maximum insured amount is 10,000 yuan, and the rate is 1%;

2. Compensation shall be made for the damage to the insured items according to the actual damage (the determination standard for the actual damage of the goods shall be calculated based on the average market price of the place where the goods arrive), and the loss of the insured items shall be compensated according to the declared value, but the maximum shall not exceed the insured amount;

3. Uninsured items: If the value of the application is less than 1500 yuan, the carrier will compensate according to the application value; If the value is more than 1,500 yuan, the carrier will only compensate 1,500 yuan;

4. For the damage of uninsured items, the carrier shall compensate according to the degree of damage according to 3 5 times of the actual freight (if the declared value filled in the waybill is lower than three times the actual freight, it will be compensated according to the declared value).

That is, in the event of loss, damage or lack of internal contents of the uninsured mail, the carrier shall compensate for the maximum of 3 times of the charged fee. In addition, most of the courier companies now also state at the back of their express orders: the compensation for the damage of the uninsured mail is not more than 3 times the postage.

It should be noted that the provisions of the Sanhe clause in the Postal Law only apply to the national postal enterprises, while the relevant provisions of the Contract Law on the transportation of goods shall be applied to the disputes between other express companies and customers. Therefore, the compensation for lost items of other express companies cannot refer to the standard of no more than 3 times the freight cost of the law.

If the express is lost, if there is a hedging value, it will be compensated according to what value**. If there is no value preservation, the principle can only be compensated according to the postage of the three-core bend at most. In judicial practice, in the case of no value preservation, if it can be proved that the mailed items and the actual **, compensation will be made according to the original price.

Measures for the Administration of the Express Market》 Article 20 In the process of express delivery services, express mail (mail) is delayed, lost, damaged and the contents do not match, the enterprise operating the express delivery business in distress shall be compensated in accordance with the agreement with the use of the blockade.

JD Express's logistics and distribution services are mainly divided into four modes: one is the FBP model, which is fully responsible for procurement and sales by JD; The second is the LBP model, the goods do not need to be put into storage, after the user places an order, the third-party seller will deliver the goods to the JD sorting center, and JD will issue invoices; The third is SOPL, the goods do not need to be put into storage, after the user places an order, the third-party seller will ship the goods to the Jingdong sorting center, but the merchant will issue an invoice; The fourth is SOP, where the merchant directly ships goods to consumers and issues invoices.

1. In the event of loss of the express mail, the service fee will be exempted (excluding additional fees such as insurance price);

2. If you purchase an insured (insured) express shipment, the express service organization will compensate according to the insured (insured) amount;

3. For express mail without purchasing insurance (insurance), it shall be handled in accordance with the Postal Law, the Detailed Rules for the Implementation of the Postal Law and relevant regulations.

Then the compensation standard for the loss of the courier.

After the courier loses the express, it needs to compensate the recipient, and the compensation standards are as follows: for the mail that has been insured, it can be compensated directly according to the insured amount; For mail items that are not insured, compensation will be made according to the actual loss. However, it should be noted that the maximum amount of compensation cannot exceed three times the postage charged.

According to the second paragraph of Article 496 of the Civil Code, where standard clauses are used to conclude a contract, the party providing the standard clauses shall follow the principle of fairness to determine the rights and obligations between the parties, and take reasonable measures to remind the other party to pay attention to the clauses that have a major interest in the other party, such as exempting or reducing its liability, and explain the clauses in accordance with the requirements of the other party. If the party providing the standard clause fails to perform the obligation of reminder or explanation, resulting in the other party not paying attention to or understanding the clause in which it has a material interest, the other party may claim that the clause does not become the content of the contract.

If the express item purchased online is lost, you can directly request the seller to deal with it, and wait for the seller and the courier company to handle it after submitting the refund. If it is an individual who sends express delivery, you can provide the tracking number and documents to the courier company to claim compensation, and if the claim service is not in place, you can apply for judicial intervention and settle the claim through the compensation clause.

If the item purchased online is lost, the way to deal with it will be relatively simple, just tell the seller directly and let the seller intervene to deal with it. If the package is lost after online shopping, first submit a refund application, and the brother cave attack system will automatically refund the price of online shopping, and then let the seller and the courier company deal with it.

If it is sent by personal courier, first of all, you must keep the courier number, and then provide the courier number and other valid documents to the courier point to make a claim. Generally, after the express is lost, the courier company will help to recover, and if it is not recovered, the courier company will compensate for the loss according to the same **.

If the courier company does not implement the compensation, or the result of the compensation causes the sender to be dissatisfied, it can provide evidence to initiate judicial intervention. Generally, each express company will have rules and standards for claims, and will generally claim with the compensation terms at the time of the agreement, so it is necessary to read the compensation terms clearly when sending.

Legal analysis: If there is a value preservation, then according to what value** compensation. If there is no value preservation, the principle can only be compensated at a maximum of three times the postage cost**.

In judicial practice, in the case of no value preservation, if it can be proved that the mailed items and the actual **, compensation shall be made according to the original price, legal basis: Ministry of Transport "Express Market Management Measures" Article 20 In the process of express delivery services, express mail (mail) is delayed, lost, damaged and the internal parts are inconsistent, the enterprise operating the express delivery business shall be compensated in accordance with the agreement with the user. If there is no agreement between the enterprise and the user on the compensation matters, the compensation shall be made according to the insured amount for the purchase of the insured express mail (mail).

For express mail (mail) that has not been purchased, compensation shall be determined in accordance with the "Postal Law of the People's Republic of China", "Civil Code of the People's Republic of China" and other relevant laws.