How can I get my phone bill back if the mobile traffic is over

If the traffic exceeds the phone bill, it cannot be refunded (taking China Mobile's mobile data traffic service as an example). China Mobile charges for excess traffic on a RMB MB basis.

1) From June 1, 2018, mobile traffic will be charged at 100MB per 10 yuan, and the part less than 10 yuan will be charged at RMB MB, and so on;

2) Until the excess traffic fee reaches 60 30 yuan (60 yuan for 30 yuan file and 30 yuan for 50-300 yuan file), no fee will be charged, and the user can continue to use the traffic until 1GB. After exceeding the traffic again, the same rules are followed until the traffic is double-capped.

3) Capping rules: Traffic levels of 10GB and above are not subject to the 500 yuan and 30G capping rules, and after the total monthly traffic reaches 200GB, the traffic usage function of the current month will be stopped and resumed in the next month.

4) After the cap, the data package of the Internet function is free of charge and does not include traffic. After applying for activation, the traffic exceeding 30GB in the current month will be billed according to the 150GB of RMB, 30 GB and 300 RMB, and after the total traffic used in the month reaches 200GB, the mobile data traffic function will be suspended, and the mobile data traffic function cannot be used in the current month, and it will be automatically restored from the next month**.

If you don't deliberately use the software or unintentionally customized business, you can call customer service ** to respond to the situation, and you may return after verification by the mobile company's personnel, and you can ask whether the mobile company still has free traffic overuse SMS reminder business, if there is no timely reminder, you can negotiate with the mobile company for this reason.

If you do use the Internet service after exceeding the ** resource, the deduction is normal and cannot be refunded. However, if it is not used and costs are incurred, it is recommended to contact the local 10086 for help as soon as possible.

When the traffic is about to run out, it will continuously send a text message to prompt the traffic balance, and the traffic will also prompt the traffic to run out. If there are many deductions, you can call customer service to reflect.

Mobile customer bill inquiry method:

1. Mobile the customer sends 101 or ye to 100-86 domestically.

2. Dial 100-8611 or 10086 locally and follow the prompt tone.

3. The machine can access the WAP service hall for inquiry free of traffic fee through CMWAP in China.

4. Log in to the mobile portal with the service password**Please check according to the above method.

Due to the differences in prefectures and cities, you can contact 100-86 of the place where you belong to inquire about the specific phone bill.

If the amount of mobile flow imitation mountain is exceeded, you can get it back.

If the mobile official message reminder has exceeded the traffic or there is no message reminder, then in this case, you can ask for a call back. If the mobile sends a nuclear circle message reminder when the traffic is about to be exceeded, and still uses it to exceed, then it may not be able to get the call back in this case.

Ways to save data:

1. If the mobile phone has a wifi function, try to use wifi in a place where it can be used.

2. If you can turn off the animation sound when browsing the web, turn it off as much as possible, and upload it after you try to compress it as much as possible.

4. Always check the background of the network to change the collapse program, if you can set the software networking time interval, you can set it as large as possible (such as checking the email time). Disable functions such as automatic software update and automatic network information acquisition.

5. Use a data-saving browser to turn on compression, relay, low-color and other functions.

1. Direct questioning: Dial 10086 and press the manual station, and straightforwardly explain that the traffic is exceeded, then the customer service will definitely say "The traffic is for your own use, and you don't have a monthly subscription to be billed according to whether or not you have a monthly subscription." Put the blame on the customer.

It should be noted here that we must push the responsibility back and ask him "Why don't you turn off the GPRS function when the traffic is over?" ”

2. The first question responsibility system.

Mobile companies have a rule that the first customer service must be the first to serve until the problem is solved. Therefore, in the process of **, it is very likely that the customer service of the artificial station will push you to the business hall, let you go to the business hall to carefully verify, or give your problem feedback and other shirk words, remember, remember the number of the customer service, so that you are not afraid that the matter will not be over.

3. Firm position: Adhere to your own strong position and defend your rights.

It's going to be the end. You can't accept a random subsidy or give anything**. How to return it must be returned in full, or even ask for double return.

4. Pay attention to the language: a few rhetorical questions that are quite used.

Why do you continue to let me use it when my traffic is overwhelmed? You can just stop it, so that my phone won't incur phone bills, which has caused me such a big expense, and your mobile company deliberately makes customers incur charges like this"; My phone was stolen, and I was unknowingly used such a large amount of traffic, so your mobile company has the right to help customers verify it."

The mobile traffic is charged indiscriminately, and it has long been ** during the 315 period, and it will generally be refunded.

5. Refund: The general refund is a monthly refund, or a full refund, which mainly depends on the attitude of the complaining customer. If you talk a little, I'll give you some of it; You can't talk well, so you can only return the full amount.

Summary. 1. Charge the phone bill and keep it unblocked.

If you don't charge the phone bill, you can't call the human customer service, so it's better to obediently charge the phone bill first.

2. Call ** to the operator, China Mobile is 10086, Unicom is 10010, and Telecom is 10000. Select manual customer service to complain that the traffic was deducted without your knowledge, and at the moment when the traffic exceeded the standard, you did not receive a reminder SMS in time, which is the responsibility of the operator, so I ask for a refund of all the traffic fees that have been deducted.

At this time, the customer service will still play Tai Chi with you, and they will probably say something like "You have found that your traffic is indeed used by yourself", and suggest that you change to a higher traffic specification**.

At this time, please don't be confused by them, and don't feel that it is because of your own negligence that the traffic exceeds the standard, but resolutely ask for the traffic fee you have been deducted! And emphasized that it was because the operator did not remind the notification in time that it led to the deduction of so much traffic!

At this time, the human customer service should no longer be entangled with you, but will tell you, "Okay, I have helped you feedback the problem you complained about, and I will reply to you within 48 hours".

3. Wait for a return visit**.

Be sure to pay attention to answering the return visit**, in the return visit**, the customer service will tell you that because you are their old user, and considering that this is the first time you have had such a situation, this time it will help you return all the deducted traffic fees, but if this happens again next time, you can't return it

1. Charge the phone bill and keep it unblocked. If you don't charge the phone bill, you can't call the human customer service, so it's better to obediently charge the phone bill first. 2. Call ** to the operator, China Mobile is 10086, Unicom is 10010, and Telecom is 10000.

Select manual customer service to complain that the traffic was deducted without your knowledge, and at the moment when the traffic exceeded the standard, you did not receive a reminder SMS in time, which is the responsibility of the operator, so I ask for a refund of all the traffic fees that have been deducted. At this time, the customer service will still play Tai Chi with you, and they will probably say something like "You have found that your traffic is indeed used by yourself", and suggest that you change to a higher traffic specification**. At this time, please don't be confused by them, and don't feel that it is because of your own negligence that the traffic exceeds the standard, but resolutely ask for the traffic fee you have been deducted!

And emphasized that it was because the operator did not remind the notification in time that it led to the deduction of so much traffic! At this time, the human customer service should no longer be entangled with you, but will tell you, "Okay, I have helped you feedback the problem you complained about, and I will reply to you within 48 hours". 3. Wait for a return visit**.

Be sure to pay attention to answering the return visit**, in the return visit**, the customer service will tell you that because you are their old user, and considering that this is the first time you have had such a situation, this time it will help you return all the deducted traffic fees, but if this happens again next time, you can't return it