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It is recommended to bring your mobile phone and related purchase vouchers to the customer service center for processing: customer service center address: enter the vivo official website vivo**app--mine--outlet inquiry--select the province and city to inquire about the customer service center address, it is recommended to contact in advance before going to avoid empty running, plan the itinerary reasonably, and travel safely.
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The phone can't be flashed.
Here's how to deal with it:
1. The lock screen does not display the flash charging icon, confirm whether to use a third-party theme (or third-party lock screen style).
Please confirm whether you use a third-party theme or lock screen style, these themes have their own effect display, and may not display the flash charging icon, it is recommended to switch to the default theme to view.
2. Please confirm whether the phone and charger support flash charging.
Please check whether the output parameters of the standard charger match the charging specifications supported by the mobile phone, if the charger parameters do not match, the mobile phone cannot enter the flash charging mode. If you have more than one charger in your home, check to see if you're using a mismatched charger.
Note: The charging specifications supported by specific models and the charging output parameters matched by the corresponding charger can be entered into the vivo official website - my - **customer service - enter manual and consult **customer service.
3. Check whether the data cable is the standard data cable.
When charging, the specifications of the charger and data cable will be tested, and both the mobile phone and the charger support flash charging, and the charging mode is the same, so that you can enter the flash charging mode. Third-party data cables have different specifications and cannot guarantee to enter flash charging mode, so it is recommended to use the data cable that comes standard with the mobile phone for charging.
4. Replug and unplug the data cable.
Plug the cable back into the phone charging port and make sure that the cable is in full contact with the charging port.
5. Check the charging port of the mobile phone.
Check the mobile phone charging port for foreign objects, corrosion, dirt, liquids, etc., if there is such a phenomenon, please go to the vivo customer service center for testing.
6. After some models turn on the optimized battery charging function and sleep mode, the mobile phone may not display flash charging, and the corresponding function can be turned off.
7. If the above methods cannot be solved, please back up your mobile phone data in advance, and bring your mobile phone, original charger set and purchase voucher to vivo customer service center for testing.
Go and select your current city to get it.
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If the screen flickering situation on the mobile phone, you can check the following methods:
1. Restart your phone.
Restart your phone and see if it resumes.
2. Upgrade the system version.
Upgrade your phone to the latest version to view.
3. A splash screen appears when using third-party software.
It may be caused by the incompatibility of the software with the system, it is recommended to enter the app store.
4. Restore all settings to pure shouting.
Restoring all settings will not delete any data or ** files, only all settings of the phone will be restored, and some third-party app accounts need to be re-logged in, please confirm that it does not affect the use of the software before operating. )
5. Service center testing.
If there is any damage, liquid ingression, etc., or the above methods cannot be solved, please back up the data infiltration data of the mobile phone in advance, and bring the mobile phone and the purchase voucher to the vivo customer service center for testing. This link can be accessed: Web Link.
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