The doctor patient relationship is always tense, how to alleviate the doctor patient conflict?

Everyone respects eating and doing things. Everything, nothing.

How to alleviate it, the hospital has to make money, and the patient has to spend money to treat the "good" disease. No matter how high the technology of your hospital is, you can't cure all your diseases, and no matter how rich you are, you can't cure all your dying diseases, otherwise! and they all lived a long life, and there were no more dead people.

One is to work hard, the other is not to understand, how to balance, how to understand. Only the heart knows.

It can't be relieved in a short period of time.

It is really urgent to improve the quality of the patient's family, if the quality of the person is not high, it is recommended not to accompany the doctor, which will be better. Another is that the hospital has to write a letter of exemption for future medical treatment, or someone will really throw the responsibility that does not belong to the hospital to the hospital in the future, which is still needed.

In fact, we should open a channel for complaints and suggestions from doctors, we have to deny that many doctors in the hospital are really very aggressive towards patients, and with public supervision, everyone will do things with a peaceful mind.

1. Doctor-patient disputes are on the rise, not only because of the hospital, but also because of the patient and the society. In fact, patients, their families and society should be more tolerant and understanding of hospitals and doctors, and more rational. First, the relationship between doctors and patients is not a simple consumer relationship, but a partnership, and the common enemy of doctors and patients is disease, and there is no winner in the tension and confrontation between doctors and patients; Second, medicine is a highly complex specialty, the process is quite uncertain, and there is always the possibility of failure in the process of disease.

2. From the perspective of institutional mechanisms, the tension between doctors and patients is caused by the contradiction between limited medical funds and health service resources and the growing and over-inflated medical and health needs to a certain extent. The fundamental solution is that the health care system must be adapted to the direction of society.

3. In order to alleviate the tension between doctors and patients, while increasing the reform of the medical system, we should also establish and improve a number of supporting long-term mechanisms. It mainly includes the establishment and improvement of the doctor-patient communication mechanism. Establish and improve the buffer mechanism.

Create a buffer between the doctor and the patient. Establish and improve risk management mechanisms. In addition, orderly competition among hospitals should be increased to ensure the survival of the fittest.

Through competition, medical institutions are forced to improve the quality of services, reduce medical costs, and reduce the burden on patients.

1. In the face of this tense doctor-patient relationship, what solutions do we have?

First, establish an equal and two-way doctor-patient relationship. Both doctors and patients are in different positions exercising their respective rights and fulfilling their social obligations due to the different social division of labor, and there is no distinction between high and low, and doctors and patients respect each other, showing a fair, equal and sincere relationship. As a doctor, you should treat patients equally and be conscientious; As patients, we should also give full understanding, trust and support to medical staff.

Second, adhere to the principle of unifying social and economic benefits. The one-sided emphasis on social benefits makes hospitals poorer and poorer, difficult to survive and develop, and people's health cannot be guaranteed, which ultimately damages social benefits; On the contrary, the one-sided pursuit of economic benefits will lead to a decline in the level of medical ethics and medical style, and ultimately damage their own reputation, and will inevitably lose economic benefits. Only an organic combination of the two can alleviate today's doctor-patient relationship.

Third, there should be closer cooperation between doctors and patients. As a doctor, you should understand the patient's feelings, needs and wishes, and put yourself in the patient's shoes to consider the problem and treat the patient. Patients should also understand the mood and desire of the medical staff to work and prevent and treat diseases, and save lives and help the wounded.

Fourth, doctors should practice medicine in a civilized manner, overcome the immoral quarrelsome behavior of using limited medical resources to build relationships and seek personal gains, and serve patients wholeheartedly, think about what patients think, and be anxious about what patients are anxious about. Patients should also maintain a friendly relationship with doctors, treat doctors sincerely, and care and be considerate of medical staff.

1.Neonatal Intensive Care Unit (NICU): In the NICU, mothers wait anxiously outside the ward for news of their child. The time of each visit is very precious, and they try to communicate with the children through the camera to express their feelings of longing.

2.Patient at the end of life: Before a patient dies, the family, health care provider, and patient experience grief together. Family members accompany patients at the bedside, express their last love and blessings to them, and feel the impermanence of life.

3.Patient death: When a patient dies, both family members and healthcare workers feel endless grief. Together, they bid farewell to the patients and expressed their regret for their passing.

4.Patient family financial hardship: Some families may struggle in the face of high medical bills. In order to treat patients, they may have to carry heavy debts and endure tremendous psychological pressure.

5.Doctor-patient communication: Sometimes, the communication between the doctor and the patient can lead to misunderstandings, leading to the patient questioning the ** protocol. In such cases, patients may feel anxious, confused, and helpless.

6.Accompany a loved one to fight cancer: Relatives and friends may accompany them in the hospital to fight cancer, which is full of hardships and pains. Watching their loved ones suffer from illness, their hearts are full of sympathy and helplessness.

From a rational point of view, doctor-patient disputes are now on the rise, in addition to the reasons of the hospital, there are also reasons for the patient and the society, such as the patient's vexatiousness, ** The rendering of some medical malpractice cases has also made the medical dispute more and more intense. Among them, doctors are often also a vulnerable group without help. The Regulations on the Handling of Medical Accidents, which have been amended several times, require doctors to provide evidence in medical malpractice, and this system of inverted proof of medical responsibility is obviously tilted towards the side of the patient.

In fact, patients, their families and society should be more tolerant and understanding of hospitals and doctors, and more rational spirit.

First, the relationship between doctors and patients is not a simple consumer relationship, but a partnership, and the common hostility between doctors and patients is a disease, and there is no winner in the tension and confrontation between doctors and patients;

Second, medicine is a highly complex specialty, the process is quite uncertain, and there is always the possibility of failure in the process of disease. At present, the unanimously recognized medical diagnosis rate at home and abroad is only 70, and the success rate of various emergency rescue is only about 75.

Third, due to the various medical arrears of patients such as Anonymous in the cold-blooded hospital incident, the operation of the hospital is difficult and difficult, and the hospital saves patients who cannot pay, but when the hospital is unsustainable, who will save the hospital? In fact, due to the imperfection of social medical security, hospitals are now taking on too much responsibility that should be borne by civil or non-governmental charities.

1. How to improve the long-term mechanism of doctor-patient relationship.

1. Communication mechanism. There is a general crisis of trust in our society, a lack of trust between discordant groups, and the past confrontation and confrontation between doctors and patients, as well as hospital violence, most of which are due to the excesses of patients or their families who do not trust the doctor community. Communication between doctors and patients is not only necessary for diagnosis, but also an indispensable aspect of hospital management.

2. Buffer mechanism. Even in a country like the United States, where medical care is very developed and various mediation systems are relatively sound, there are also conflicts between doctors and patients, but they have intermediary social workers who specialize in mediation work and establish a buffer zone between doctors and patients; In addition, there is a good legal assistance system and insurance companies, and after the medical malpractice is identified, it is handed over to the court to determine the amount of compensation, and finally the insurance company handles it.

2. Reasons for the tense doctor-patient relationship.

1) It is the patient's expectation that is too high. Because the patient does not understand the objective effect that can be achieved by the current means, the expectation is too high, and disputes arise when the expectation is not reached. For example:

A patient died of postoperative liver failure due to massive bleeding in the upper gastrointestinal tract due to liver cirrhosis portal hypertension, and the patient's family could not accept the reality.

2) It is due to the enhancement of patients' awareness of rights protection, lack of understanding of medical knowledge and the particularity of medical work, and thinking that as long as they enter the hospital and spend money, they will get the equivalent return and achieve the desired purpose.

Maybe it's because there is no way to communicate very smoothly between doctors and patients. The solution is for doctors to participate in more free clinics, so that patients can feel that doctors are treating diseases and saving lives, which may improve the doctor-patient relationship.

The reason is that the perspective of the doctor and the patient is different, the patient is in a hurry to treat the disease, and the doctor does not have the patience to care about the patient. A good way to do this is for the hospital to adopt some policies so that doctors and patients can get along amicably.

Because they don't understand, they will be very nervous, after all, ordinary people don't know about medical problems, so the doctor should simply talk about it to relieve the patient's mood.

1) China's current medical security system and related laws and regulations have not kept up with the pace of the market economy in a timely manner. **The serious lack of investment in hospitals, and the self-financing system of hospitals, have prompted patients to bear excessive diagnosis and treatment costs. At the same time, the problem of the social divide between the rich and the poor and the intensification of contradictions is exacerbated in the process of expensive diagnosis and treatment.

2) Insufficient doctor-patient communication and increased medical disputes are important factors in the disharmony of doctor-patient relationship. The lack of primary medical resources, the lack of level, and the phenomenon of misdiagnosis often occurs, so that patients seek reliable diagnosis and treatment in the tertiary hospitals in large cities. Physicians are overloaded with work that makes them unable to improve communication with patients.

At the same time, the medical education system does not give students intensive training in doctor-patient communication skills, so that doctors lack good communication skills. (3) The lack of humanistic care in the medical process exacerbates the disharmony between doctors and patients. Treating diseases and saving people is one, but some doctors only pay attention to "disease" and do not pay attention to people, and the rights and interests of doctors are not adequately protected.

4) The lack of smooth channels for patients to appeal and protect their rights and interests is the direct cause of affecting the doctor-patient relationship. Although China has implemented the new "Regulations on the Handling of Medical Accidents" a few years ago, after the occurrence of medical accidents, the cost of accident identification alone is as high as several thousand yuan, and the cost of protecting the rights and interests of patients is too high. (5) The lack of trust between doctors and patients is an important cause of doctor-patient conflicts.

The lack of detailed news reports has led to a lack of trust and understanding between doctors and patients, and they cannot think in a vertical and empathetic manner. Some medical staff do not put themselves in the patient's shoes, but think more about the interests of the medical institution and themselves. And some patients also lack understanding of medical staff, and do not have a pure understanding of the complexity of medicine.