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Anonymous users2024-02-07Hello, if you mean that the broadband cannot be connected to the Internet, you can do the following:
Perform stand-alone dial-up, if you are using a router, please temporarily disconnect the router for testing;
Check whether the network cable or ** cable is loose;
Check whether the network device such as the modem is overheated, and try again after restarting.
It is recommended that you run a full virus scan of your computer.
If the problem cannot be resolved after self-service troubleshooting, it is recommended that you contact the local customer service to report the problem.
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Anonymous users2024-02-061) If it is a problem with the broadband itself, first directly connect the broadband network cable to test, if it is a broadband problem, contact the broadband customer service to solve it.
2) If it's a problem with the router, if it can be used originally, it can't be used for the time being, my own practice is to disconnect the power of the router and plug it in, and I'll take a look. In there is a factory reset, from the new strict according to the manual settings can be used, I don't understand, it is not recommended to set it at will (this is under the premise of the correct physical connection, sometimes the router is slow or failed to find the IP address, not that the router is broken).
If it can't be solved all the time, it is recommended to call the customer service of the router, they have **** guidance, I encounter a problem that I can't solve by myself, it is very useful to consult the advice they gave, and they will give the correct advice for your settings or operations.
3) If you turn off the wireless switch, turn it on, if it is a wireless connection with software, it is normal for the software to be difficult to use and often have problems, there is no better way, use a router. In addition, it is caused by the network card driver is not or is not suitable, and whether there is a problem with the network cable interface or network cable.
4) If it is caused by a system problem, it is recommended to restore the system or reinstall it.
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Anonymous users2024-02-05If the mobile phone cannot access the Internet normally, you can troubleshoot according to the following conditions:
Situation 1] The contact between the SIM card and the metal contacts of the mobile phone is insufficient, and the SIM card can be reinserted.
Situation 2] If the SIM card is damaged or there is a problem with the mobile phone, you can change the phone to test it to see if Shankong is a SIM card or the mobile phone is faulty.
Situation 3] The current location is a signal blind zone or suddenly no signal, you can change places to test and pay attention to whether the mobile phone signal of other users around you is normal.
Situation 4] If the mobile phone card is in arrears or is shut down, you can pay off the arrears and turn it on.
Situation 5] The service is suspended due to abnormal use of the number, such as the number being used for illegal or illegal activities.
Situation 6] Roaming in Taiwan, Hong Kong, Macao or abroad can only be used after enabling Taiwan, Hong Kong and Macao roaming and international roaming.
Situation 7] If the total traffic generated by the Internet reaches the ** traffic cap value in the current month, the system will automatically turn off the Internet access function, or limit the speed of the network, and automatically resume the opening of the configuration in the next month, which shall be subject to your ** traffic cap rules.
If you have any questions, click here. Consultation.
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Anonymous users2024-02-04Summary. Hello, the network connection is normal but the reason why I can't access the Internet is that the IP address conflict will cause the Internet to be unable to go online, and the network settings need to be made.
If it's a computer:
1. Right-click on this computer and select Properties.
2. Click on the home page of the control panel to enter the Network and Sharing Center.
3. Change the adapter settings, right-click on the network, and click Properties.
4. Double-click Internet Protocol version 4 and check Automatically obtain IP address.
5. Check Automatically get the DNS server address, click OK, and click OK again.
Hope mine is helpful to you
The internet connection is working but the internet is not available.
Hello, the network connection is normal but the reason why I can't access the Internet is that the IP address conflict will cause the Internet to be unable to go online, and the network settings need to be made. If it is a computer: 1. Right-click on this computer and select Properties.
2. Click on the home page of the control panel to enter the Network and Sharing Center. 3. Change the adapter settings, right-click on the network, and click Properties. 4. Double-click Internet Protocol version 4 and check Automatically obtain IP address.
5. Check Automatically get the DNS server address, click OK, and click OK again. Hope mine is helpful to you
If it is a mobile phone: 1. If you are using a home network, it is recommended to connect to other wifi or mobile phone personal hotspots for testing and troubleshooting: 1
If connecting to other wifi is normal(1) please do not stay away from the router; (2) Please check whether the broadband account expires, restart the router and restart the phone before trying; (3) If the router has been set to the blacklist and whitelist, you need to check whether the MAC address of the mobile phone is added to the router, if the router does not set the blacklist and whitelist, please power off the router and restart the attempt. 2.If you can't connect to other WiFi, you can't get online(1) Please turn on the WLAN switch again, and try to connect; (2) It is recommended to search for and restore the network settings in the settings, and restore them according to the on-screen prompts.
Note: This restores the Wi-Fi, mobile data, and Bluetooth connection records and deletes the Wi-Fi and Bluetooth connection records). 2. If you are using a public network:
1.Try using it in a place with a small amount and confirm that the hotspot is working properly. 2.
Please check if you need to log in through a browser** to register before you can access the Internet.
3. If individual applications cannot access the Internet: please open the settings, enter traffic management in the search box above and click to enter the traffic management page, click on the application networking, and check whether the WLAN permissions are checked for individual applications. I hope mine is helpful to you and I wish you a happy life
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