Four customer types and coping skills

1. Curious.

Symptom. This kind of customer does not have any obstacles to purchase, he just wants to bring back the information (information) of the product, and he is willing to listen to the introduction of the product whenever time allows, then his attitude becomes humble and he will politely ask some appropriate questions.

Psychological diagnosis. These customers can buy at any time as long as they like the product they like and arouse the desire to buy it, and they are the type of people who buy it on the spur of the moment.

Prescription. Make up some creative product introductions, so that the customer is excited and the timing is still in your hands, and it will definitely make such customers feel that this is a "rare opportunity".

Second, moral character.

Symptom. Such customers are humble and polite, and not only do not reject the salesperson, but even show respect.

Psychological diagnosis. They like to tell the truth, never lie, and listen very carefully to the salesperson's presentation of the product.

Prescription. Such customers should be taken seriously, and then prompt the charm of the product, and the salesperson should show the customer their professional ability with a steady attitude, and the explanation must be reasonable. Pay attention to service quality and details, have a calm mind, and do not show off.

3. Suspicion.

Symptom. This kind of customer is inexplicably looking for trouble, his behavior seems to accuse you of all problems, so the relationship with him is easy to deteriorate, he does not want to listen to your explanations at all, he is very suspicious of the goods, and he does not trust people easily, and it is not easy for anyone to deal with him.

Psychological diagnosis. This type of customer has personal worries and psychological pressure, so they want to find someone to vent.

Prescription. You should deal with them in a cordial manner, understand the customer's background, do not argue with them, avoid saying something that makes the other party feel pressure, otherwise you will be more impatient, you should be soft and polite when introducing the product, and you should pay attention to his expression, so that the customer feels that you are his friend.

Fourth, picky type.

Symptom. Such customers are very demanding about the specific requirements of product function, appearance and service, and have a rejection psychology for salespeople.

Psychological diagnosis. This kind of shopping has always been cautious and cautious, for fear of being deceived, so try to ask as many questions and details as possible that are beyond the normal thinking of others to eliminate inner concerns. At the same time, satisfy the psychology of their own weak heart.

Prescription. Patiently answer all the questions raised by customers, dispel their concerns, the language must be tough, and in the process of explaining its ideas to the product's function, selling point, sense of design and the perfection of after-sales service, you can ask directly in the form of rhetorical questions, "Mr., Miss: What do you think of the appearance of this product (function, color matching, etc.)?"

One by one, we eliminate the doubts of customers and shorten the distance with customers.