As a qualified tour guide, how to establish the safety awareness that there is no travel without saf

As a tour guide, what should you do about travel safety during the tour of the scenic spot?

As a tour guide, in the process of visiting the scenic spot, the tour guide's responsibility for tourism safety is very large, and the macro code is always engraved to remind tourists to pay attention to safety. Don't let them do things that are too much to get into trouble for yourself and your team.

1) Lock the door when entering and exiting the room, and do not tell strangers the room number casually; Don't let strangers into your room, especially at night.

2) The tour guide should advise the traveler to deposit his valuables in the safe of the hotel, and not to carry them with him or put them in his room;

3) When leaving the tour bus, the tour guide reminds the tourists not to leave the documents or valuables in the car, and after the tourists get off the bus, the tour guide should remind the driver to lock the things and close the windows;

4) During the tour, the tour guide should always be with the tourists, pay attention to the surrounding situation, and often count the number of people;

5) During the driving of the tour bus, it is not allowed to stop to let unrelated personnel get on the bus. If an unknown person stops the car, the tour guide should remind the driver not to stop.

Remind visitors not to let strangers into their rooms; Do not exchange foreign currency with private individuals; It is recommended that tourists' valuables be stored in the hotel safe; Do not leave valuables and documents in the car; In tourism activities, tour guides always stay with tourists, pay attention to the surrounding environment and trends, and often clear the number of oranges.

Tour guides should take the following measures:

1) Remind tourists to store valuables in the hotel safe and do not carry them with them; Do not make casual contact with strangers or give them their room number or open the door rashly at night; Do not exchange foreign currency with private individuals (scalpers).

2) When leaving the tour bus, remind the traveler not to leave his documents or valuables in the car. After the tourist gets off the bus, the tour guide should remind the driver to lock the doors and windows.

3) In the dust of tourism activities, tour guides should always be with tourists and pay close attention to the surrounding environment.

4) In the process of driving, the vehicle shall not be parked at will and ride unrelated personnel.

1. During the tour, the escort should pay attention to the surrounding environment, pay attention to the movements of tourists, and assist the local escort to successfully complete the tour guide explanation task to avoid tourists getting lost or accidents.

2. Remind tourists to pay attention to personal and property safety, and in case of sudden accidents, they should rely on local leaders to deal with them properly. When a tourist is seriously ill and hospitalized, has a major accident, has a theft case, or loses his passport and valuables, he or she should quickly report to the group to bury the head of the company.

3. When tourists buy valuables, especially cultural relics, they should be reminded to keep the invoices and not to remove the fire paint marks on the cultural relics, so as to prepare for inspection when leaving the customs; When tourists buy Chinese patent medicines and Chinese herbal medicines, they should explain the relevant regulations of China Customs to tourists.

The most important thing is that you must buy insurance when you travel!

Have a great trip!

1. Classification of accidents:

1. Minor accidents refer to minor injuries caused by accidents and economic losses of less than 10,000 yuan;

2. General accidents refer to accidents that cause serious injuries to tourists and economic losses of 10,000 yuan or 100,000 yuan;

3. Major accidents refer to accidents that cause serious injury, disability or death of tourists, and economic losses of 100,000 yuan and 1,000,000 yuan;

4. Extraordinarily serious accidents refer to the accidents that cause the death of many tourists, and the economic losses are more than one million yuan, and the nature is particularly serious and has a significant impact.

Public security accidents (e.g. theft, robbery).

1. Protect the personal and property safety of tourists;

2. Organize rescue;

3. Protect the scene of the accident and report the accident immediately;

4. Report to the travel agency in a timely manner, listen to instructions, and make the next step;

5. Calm the emotions of tourists;

6. Write an accident report;

7. Assist in dealing with the aftermath.

Generally acute and severe illness.

1. Request staff assistance and seek medical rescue on the means of transportation, and notify the next emergency center and travel agency to prepare for rescue;

2. Find first-aid drugs on the patient and let him take it to relieve the condition;

3. If the activity is terminated immediately during the tour, the patient should be sent to the nearest hospital immediately;

4. Notify the group and the local receiving agency to ask for help;

5. On the way to the hospital and during the rescue process, the team leader and relatives should be required to be present, and if surgery is necessary, the consent of the relatives and the team leader should be obtained for them to sign; If the patient is insured by an international rescue organization, the tour guide should alert the tour leader or relatives and assist in contacting the organization's ** organization;

6. Properly keep the written materials of diagnosis, treatment, rescue and surgery signed by the doctor, so as to serve as the basis for aftercare;

7. If the patient is a foreign citizen, he or she should notify the embassy or consulate of the country in China in a timely manner, and assist him in extending the visa, separating the visa, changing the transportation ticket, etc.

8. Deal with the aftermath of the work, such as: visiting patients, assisting in claims, expense settlement, etc.;

9. Write a detailed written report.

Insurance claims. After the occurrence of accidents and illnesses of tourists, the final step is to submit a claim to the insurance company, which is divided into: travel accident insurance purchased by travel agencies and commercial insurance purchased by customers themselves.

For the accident insurance purchased by the travel agency, the company's travel agency shall contact the insurance company for claims in accordance with the regulations and procedures; The insurance purchased by the guest or his relatives shall be handled directly with the insurance company, and the travel agency shall assist in providing the relevant information.

Process description: 1. Generally, minor accidents or mistakes can be quickly resolved at the branch level;

2. Larger accidents can be directly reported to the quality inspection and operation director by the group person or branch manager to solve them together;

3. Major accidents will be reported by the director and branch manager to the vice president or general manager of the joint-stock company, and the superior will give instructions to solve them;

4. In the event of a major accident, the external caliber shall be determined by the superintendent, and the tour guide or group personnel are not allowed to release information to the outside world without authorization.