How to improve your comprehensive ability as a hotel front desk

Summary. 1. In view of the low entry threshold for employees in the hotel industry, we should strengthen the operation skills, foreign language communication skills and increasingly popular information system management knowledge of employees, and build a service level support system for the hotel industry. 2. All employees should have a sense of quality, and managers should establish the concept of service quality.

So as to strengthen the service quality awareness of hotel managers.

1. In view of the low entry threshold for employees in the hotel industry, we should strengthen the staff's operation skills, foreign language communication skills and increasingly popular information system management knowledge, and build a service level support system for the hotel industry. 2. All employees of Hunger Hui should have a sense of quality, and managers should establish the concept of service quality. So as to strengthen the service quality awareness of hotel managers.

3. Improve the internal coordination of the hotel, strengthen communication management, and implement the job rotation system. 4. Strengthen staff management, business development needs, cover the actual situation of renting Suihe Hotel, investigate the distribution of positions and personnel placement in various departments, and formulate a more perfect, reasonable and scientific post staffing.

Summary. Hello Hello I'm glad to answer for you Loyalty is the best embodiment of a manager's ability to work Each manager has his own ability, and some have several abilities at the same time, but among the many abilities, loyalty is the greatest ability of all abilities. If a manager is not loyal to his superiors, there will be many tasks that are contrary to or concealed from his superiors, and the performance of the work will naturally not be able to meet the goals of the department, and thus the goals of the hotel.

If a manager is disloyal to the hotel and acts in his own interest, it is a matter of course that he or she ends up violating the goals or objectives of the hotel.

Hello Hello I'm glad to answer for you Loyalty is the best way for managers to work Managers have their own abilities every time they touch a manager, and some have several abilities in one at the same time, but among the many abilities, loyalty is the greatest ability of all abilities. If a manager is not loyal to his superiors, there will be many great works that will be disobeyed or concealed from his superiors, and the performance of the work will naturally not be able to meet the goals of the department, and thus the goals of the hotel. If a manager is disloyal to the hotel and acts in his own interest, it is a matter of course that he or she ends up violating the goals or objectives of the hotel.

Managers need to continuously strengthen their learning and self-analysis in all aspects, and they must improve their ability from many aspects. Only through learning can we get the sublimation of management.

Do a good job of recruitment, and start from the source to lay a good foundation for improving employee loyalty. Do a good induction training for answering the spine, and take the first lesson of "loyalty and sincerity" of employees. Strengthen the daily performance coaching of employees, and provide individuals with necessary social quality and public ethics education.

Overcome the management mode of occupying relatives and bringing the deceased, wipe the employees as relatives, and the managers wipe the hotel as the owner, so as to avoid the hotel becoming a family workshop management. Standardize the system and strengthen the transparency of management rules.

1. Consider more preparation solutions when encountering problems.

2. Learn more from your boss and understand your boss's requirements for you.

3. Study some books on management.

4. Improve self-requirements at work.

5. Rely on working years to improve work experience and management level.

6. Lead by example and be strict with subordinates.

7. Summarize your own shortcomings and improve them.

8. Study, observe and practice.

9. Accept new things and new ideas, and do not rest on your laurels.

10. Participate in the management training and skills training set up by the hotel, and participate in relevant training activities 11. Listen to the opinions of colleagues on their own personal opinions, and dare to correct mistakes in time 12. Self-study.

Do it in the hotel, you can do your job well, but the hotel itself is a place to deal with people, you are introverted, which has played a great role in restricting your future promotion, to be a hotel front desk supervisor, knowledge and skills are one thing, and the ability to deal with and manage relationships is also very important.

Front desk management is definitely to receive guests who come to the hotel to stay at the hotel, it is necessary to log in the information of the guests and deal with the state management of the room, the Internet era is certainly impossible to use manual records or excel methods, too wasteful of time, you can choose a suitable management system for your hotel, there are many software in this area on the market, some large chain hotels need to use more functions, some small hotels only need some basic functions, you can choose according to your own situation.

There are no people in the world who are good at employing people, there are no people who are available in the world when they are short, and there are no doubts about using people who are suspicious.

The most important reason that affects the efficiency of the front desk of the hotel is the staff.

1. There can't be too many new employees. In other words, let the new employees do everything, let them get started as soon as possible, the old employees will fill in the positions in time next to them, and the foreman will pay more attention. (This is difficult to do, after all, no one wants to travel to the pool for a shift, which will lead to a lack of new employees to operate and slow growth).

2. Do more training, employees who can enter the front desk, I believe that the basic skills are qualified, and the next thing to do is case training, usually collect more special cases, or do simulation exercises, the effect is good.

Finally, I wish the front desk of the hotel to which the landlord belongs to be improved as soon as possible.

The hotel front desk staff is highly mobile, and the new staff has a long onboarding cycle, so they need to find an alternative product that can improve the enthusiasm of the staff. As a result, there is a hotel front desk self-service check-in machine, cloud flash front desk self-service check-in machine has been investigating the trend of younger customers in the tourism industry and industry advantages, the development trend of hotel diversification, hotels increasingly need young managers with Internet thinking and innovative thinking, the introduction of intelligent equipment, so that they have a sense of professional identity, with iterative thinking to look at this problem.

How to improve the quality of hotel service personnel** With the development of the economy, improve capacity and increase revenue Hotel staff can be trained to broaden the front desk staff to verify the guest's name and room number before issuing the key. Guest.