Seek help! Samsung phones can t connect to Wi Fi and the connection is gray

If your phone cannot run the Samsung App Store, we recommend that you:1Check whether the network is normal and try to replace the 3G 4G network or other wireless networks.

2.If the message indicates that there is no network connection, please check whether the time on your mobile phone is consistent with the actual time, and it is recommended to set the correct time and date. 3.

5.If you are still unable to run the Samsung App Store, it is recommended to contact Samsung App Store customer service and the customer service staff will solve the problem for you.

Hello: According to your description, the number of digits of the mobile phone wireless password requires more than 8 digits, otherwise the connection option can not be lit, if your password is more than 8 digits and entered correctly, it is still unable to connect, it is recommended that you choose to forget, and then try to reconnect.

Welcome to Samsung's Digital Services platform.

There are several scenarios in which the phone cannot connect to Wi-Fi properly:

1) The wifi signal is set to hidden, you need to contact the network management to obtain the wireless signal name, and manually enter the wireless signal name and password connection in the mobile phone [Settings] - [Wireless LAN] - [Other Networks].

2) If the router is faulty, try to restart the router.

2. Prompt that the connection to the wifi is refused, and the fault phenomenon: others can be connected, but they can't connect to the wifi, and the connection is refused. Here's how to fix it:

1) The router device may have enabled wireless MAC address filtering, it is recommended to contact the NMS to add the MAC address of the mobile phone. The MAC address is viewed in [Settings] - [About This Mac];

2) If the router is faulty, try to restart the router.

3. The mobile phone connection to wifi prompts that it has been saved, but the connection fails. Here's how to fix it:

1) This prompt indicates that the encryption method, password or signal channel of the router of the wifi signal has been modified. It is recommended to reset the password and encryption type of the router, and the terminal connected to this network needs to [Ignore this network], and re-enter the password to connect.

2) If the router is faulty, try to restart the router.

Here's how to do it:

1.You can try turning on airplane mode, and then turn it off after 10 seconds. If the wifi switch is still gray, you can try a few more times.

2. If airplane mode fails, try restarting your phone.

3. If the reboot also fails, try to restore the settings of the phone. Open Settings - General - Restore. Try resetting your network settings. If the wifi switch is still gray, you can restore it a few more times. You can also try to reset all the settings below.

4. These may be caused by the system version of Samsung mobile phones (iOS has had a wifi bug before). If you have just upgraded the system, these restoration methods may be able to solve the situation that the wifi wireless LAN becomes gray and the switch cannot be turned on.

According to your description, in this case, in order to understand and solve the problems of your mobile phone in a more targeted manner, it is recommended that you send your mobile phone to the nearest Samsung service center for testing, and the service center will determine the specific problems, accessories and other hidden faults of the mobile phone according to the test results. It's up to the engineer to try to help export the data.

Here's how to fix it: You can restart your phone. If you still can't click to open, factory reset your phone.

Here's how to factory reset your phone:

Tap the app icon on your Samsung phone's desktop.

On the app interface, tap the settings icon.

In the settings interface, select the General tab, you can see the reset icon in the General tab, click the reset icon to enter the factory reset entrance of the Samsung phone.

On the reset screen, you can see the factory reset.

Click Reset Device at the bottom of the factory reset interface to do a factory reset of your Samsung phone.

Hello dear Samsung users:

According to your description, if the WLAN switch cannot be turned on, in this case, a system or hardware failure may be caused. It is recommended that you:1Try to turn the switch back on and on after turning it back on.

2.Back up your phone data (**book, SMS, multi** files, etc.), restore factory settings (go to phone settings - reset privacy - private - factory reset).

If the problem persists, in order to understand and solve the problem of your mobile phone, it is recommended that you send your mobile phone to the nearest Samsung service center for testing, and the service center will determine the specific problem and accessories of your mobile phone according to the test results.

1. First of all, you make sure that your home network is connected and except for your mobile phone; whether the computer is connected to the Internet; If you can't restart the router.

2. If the computer can access the Internet, the mobile phone cannot; Check whether the SSID number of the wireless router is in Chinese; If it is changed to letters and numbers; Mobile phones sometimes can't effectively recognize Chinese:

3. If the above cannot be solved: we set a static IP for the mobile phone

According to your description, if the connection option is grayed out, the number of digits entered in the password is incorrect, and the number of digits in the password is required to be at least 8 digits.

The password is usually eight digits, and the password of the mobile phone WLAN is entered incorrectly, and the number of digits is less, so the button is gray.

Because the password of the router is at least 8 digits. Here's how to set it up:

1.First, tap on the "Settings" option in your phone pictured below.

2.Click on the "WLAN Settings" option.

3.In the interface of the image below, check the "WLAN" option to enable the wireless antenna.

4.As indicated by the red arrow in the figure below, the wireless antenna scanning function of the mobile phone has been turned on.

5.Click on the red box in the image below to connect to the wireless network.

6.In the dialog box that appears, click on the "Connect" button.

7.From the red arrow in the image below, you can see that the phone is connected to the wireless network.

Hello dear Samsung users:

The router connection password must be 8 digits or more before you can click to connect.

Welcome to the Samsung Digital Service Platform to ask questions.

I hope the above information can help you and have a great day!

Hello: Based on the situation you described, it is recommended that you:

1.Check whether the phone is up to date** A third-party software is installed, it may be that the software is incompatible with the phone to cause this phenomenon, it is recommended that you try to uninstall it (Settings - More - Application Manager - Select ** - Uninstall);

2.If it does not return to normal, it is recommended that you back up your phone data (**book, SMS, multi** files, etc.) and restore factory settings (Settings - Account - Reset - Factory Reset);

3.If the problem still exists, it may be a problem with the mobile phone system software, it is recommended that you bring the mobile phone three packs certificate, and send the mobile phone to the nearest Samsung service center for testing, please visit the specific service center address.